Quality Assurance Housekeeping Associate

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**Harmandeep Kaur**

**** ***** ***, ********, **

Email: ******************@*****.*** Phone: 905-***-**** ---

**PROFESSIONAL SUMMARY**

I am a committed Housekeeping associate with over four years of experience in the hospitality

sector. I excel at leading and inspiring a team to ensure our guests have a clean and inviting

atmosphere. My strong organizational capabilities and meticulous attention to detail enable me

to manage operations effectively while upholding top-notch cleanliness and guest satisfaction. ---

**CORE COMPETENCIES** - **Team Leadership:** Passionate about guiding and motivating my team towards achieving our

objectives. - **Staff Training:** Experienced in onboarding and training new employees on cleaning

techniques and safety measures. - **Quality Assurance:** Dedicated to upholding cleanliness standards through regular

inspections and oversight. - **Inventory Oversight:** Proficient in managing cleaning supplies to guarantee all necessary

items are available. - **Issue Resolution:** Quick to identify and resolve any challenges that may arise, ensuring

guest satisfaction. - **Effective Time Management:** Skilled at prioritizing tasks to ensure timely completion of

responsibilities. - **Safety Compliance:** Knowledgeable about health and safety regulations, ensuring a secure

work environment. - **Client Relations:** Committed to delivering exceptional service and addressing guest

inquiries and concerns. - **Flexibility:** Adaptable to fast-paced settings and capable of adjusting to shifting priorities. - **Detail-Oriented:** Strong focus on detail to consistently meet high cleaning standards. ---

**PROFESSIONAL EXPERIENCE**

**Housekeeping Associate**

Fairfield Inn by Marriott, Mississauga, ON

August 2021 - January 2024

- Oversaw and coordinated the daily activities of the housekeeping staff, ensuring operations

ran smoothly. - Assisted team members with their cleaning tasks, maintaining exceptional cleanliness

throughout the hotel. - Conducted routine inspections to guarantee adherence to health and safety guidelines. - Managed laundry services, ensuring linens were consistently clean and well-stocked. - Worked collaboratively with other departments to synchronize work activities and schedules. - Addressed guest requests and concerns efficiently, delivering excellent customer service. - Trained newcomers on cleaning protocols, safety measures, and equipment operation.

● **warehouse associate**

Amazon, Acheson, AB

February 2024 - January 2025 - Managed pick and pack operations, ensuring accurate and timely order fulfillment. - Maintained inventory accuracy through regular stock assessments and management. - Operated warehouse machinery, including forklifts and pallet jacks, while adhering to safety

protocols. - Collaborated with team members to enhance efficiency and streamline the order processing

workflow. - Assisted in onboarding and training new hires on optimal packing, shipping, and picking

practices. - Addressed customer inquiries and resolved issues, providing exceptional support and service. - Kept the workspace tidy and organized to promote a safe working environment. ---

**EDUCATION**

Cambrian College of Applied Arts and Technology, Sudbury, ON

Diploma in Business Management

Graduated: May 2021 - Focused on Accounts, Business, and Economics - Earned a Food Handler Certification ---

**ADDITIONAL SKILLS** - Strong verbal communication and active listening abilities - Proficient in relationship management and conflict resolution - Excellent time management and multitasking capabilities - High attention to detail and strong organizational acumen - Capable of lifting up to 50 lbs. consistently - Flexible working hours, including evenings and weekends - Comfortable working outdoors in various weather conditions

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**LANGUAGES SPOKEN**

english punjabi

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