Workday business analyst
Resume:
SEEMA CHHOTRAY
WORKDAY BUSINESS SYSTEMS ANALYST
CONTACT
*********@*****.***
*********@*****.***
LinkedIn: www.linkedin.com/in/seema-chhotray-1260111
PROFILE
Senior Business Analyst/Project Manager with over 20+ years’ experience in Retail, IT & Telecommunication, Government, Banking and Manufacturing sector. Subject matter expert in Workday HCM ERP with hands-on experience in large-scale, global, full life cycle, domestic and international implementations. Excellent functional expertise in business process analysis, mapping solutions to these processes and determining best approaches based upon leading and emerging business practices.
Workday HCM Business analyst
Worked on Production support of Workday HCM, which includes Core HR, Recruitment, Payroll, Benefits, Compensation, Absence Management and Learning Management.
Worked as a Business analyst for Workday Extend implementation for Contingent workers
Business Process- Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent.
Building Custom Integration (EIB), Custom report, and Calculated Fields and configuring Business processes.
Security - Experience with Workday security groups like Role based security, User based Security, Intersection, Segment-based and Job based Security
Good Understanding and hands on experience in Functional area, Domain and Business Process Security Policies.
Designed and configured workday Security configuration objects like Security groups, Functional area, Domain and Business Process Security Policies and Tenant setup.
Helped in testing the Integrations on all the Workday tenant prototypes P1, P2, P3 and Gold Tenants. Performed System Integration testing of the all-in scope inbound and outbound integrations.
Oracle ebs hrms business analyst
Implemented and supported Oracle HRMS modules (Core HR, Self-Service, iRecruitment, Learning Management, Payroll, Compensation Workbench, Absence Management, Performance Appraisal) for multiple clients and across industries Leading and executing end to end implementations with responsibilities that varied from Preparing Requirements Scoping, Gap analysis and mapping, Functional Solution design and review, preparing test specification documents, Coordinating Development and testing, Conducting UAT, User Training along with the deliverable documents and support.
Managing offshore development where responsibilities varied from Conceptualization and preparing Proof of Concept, Assisting Pre-Sales team with configuring and conducting Demos to clients, Preparing Requirements Scoping and translating them to functional Specs, preparing test cases and testing, Leading development of Legislation Specific Customization, Conducted trainings for Oracle Partner on behalf of Oracle University
ITSM process consultant
Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
Drive the customer roadmap discussions and decisions.
SKILLS
WORKDAY HCM
ORACLE FUSION HCM
ORACLE EBS HRMS (R12)
BUSINESS ANALYSIS
PROJECT MANAGEMENT
ITSM PROCESS CONSULTANT
EDUCATION
M.B.A (Xavier’s University)
1999-2001
Human Resources Management & Information Systems
B.E (Utkal University)
1995-1999
Electronics & Telecommunications
CERTIFICATIONS
• PROJECT MANAGEMENT PROFESSIONAL (PMP) (THROUGH PMI INSTITUTE)
• SCRUM MASTER (THROUGH SCRUM ALLIANCE)
• SCRUM PRODUCT OWNER (THROUGH SCRUM ALLIANCE)
• ITIL V3 FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT
WORK EXPERIENCE
Mizuho Group (New York)
Feb 2022 – Dec 2024
Business Systems Analyst/Solution Architect (Workday HCM)
• Studying the existing WD recruitment process and providing resolution for automating major manual processes e.g. generating Offer letters, Pre-Hire process & Interview business processes
• Created Business requirement documents and test cases and worked on creating offer letter templates using Workday Docs as part of the Recruitment process
• Worked on Workday Integrations with 3rd party Vendors e.g. Cybergrants
• Studied the existing Exit process for terminated workers and provided a resolution for automating the process to run seamlessly with the Termination business process
• Worked on improving the existing Hire to Retire Process, analyzing the gaps and providing solutions and implementing the same.
• Learned and Supported DocuSign Integration with Workday for custom Offer Letters
• Worked on business requirement document, test cases, and setup of Absence management for WFH Time off plan setup for US
• Worked on business requirement documents, test cases, and configurations for Flexible work arrangement
• Worked on grid configuration for Campus recruitment
• Worked on Custom reports e.g. Offboarding reports, Exit survey reports, reporting on Document categories, and the security access for the same
• Worked on Questionnaires -Exit interview & COBRA Questionnaire that was also part of the Business process
• Worked on enhancement request for business process update for employees transferring between different US States
• Worked on Security audit for GHL acquisition
• Serve as subject matter expert for HCM and Recruitment created Business requirement document, configuration of Business processes and Test scenarios for Enhancement requests
• Strong understanding of Workday’s technical architecture and data model
• Participate in Workday upgrade preparation and release activities, including feature review, impact analysis, regression testing, education, and updates to training materials.
• Worked on supporting multiple incidents across WD modules – Core HR, Recruitment, Learning, Absence Management and Compensation
• Created JIRA setup for Workday project to capture incidents and Change Requests and monitor support cases and providing reports to the management
•Coordinated with multiple stakeholders (Product Owners, Vendors, PMO, Integration team) to ensure smooth delivery
• Communicated and coordinated with Vendors for design and development of integrations
• Simultaneously support multiple initiatives as assigned.
Stryker, Kalamazoo (Michigan)
Nov 2021 – Jan 2022
Business Systems Analyst (Workday HCM)
• Worked on Workday Integrations with 3rd party Vendors for Preboarding and Commuter Benefits process
• Elicit, analyze, specify and communicate business, system and implementation requirements and ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Documenting requirements for design of WD Integrations as well as for configuration of Business process
• Communicated and coordinated with Vendors for design and development of integrations
• Lead testing efforts to ensure the system meets business requirements, including functional, system, and user acceptance testing (UAT).
• Serve as subject matter expert for HCM
• Coordinated with multiple stakeholders (Product Owners, Vendors, PMO, Integration team) to prioritize requirements effectively based on business value, risks and constraints and ensure smooth delivery
Universal Music Group, Santa Monica (California)
Jul 2021 – Oct-2021
Business Systems Analyst / Solution Architect(Workday HCM)
• Worked on data cleansing and data conversion for Contingent Workers from Active directory into Workday
• Ensure the completeness and accuracy of HR data
• Responsible for the success of the Requirements Definition Process for assigned work.
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Attended daily scrum meetings as well as stakeholder review meetings
• Provided requirements for design of Workday Extend to Create, Maintain and Terminate Contingent workers
• Communicated and coordinated with Vendors for design and development of Workday Extend
• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.
• Created and distributed Project status reports to the various stakeholders
• Serve as subject matter expert for HCM
BestBuy, Richfield (Minneapolis)
Feb 2021 – Jun 2021
Business Systems Analyst (Workday HCM)
• Worked on business process analysis, data mapping, data conversion and testing during migration from Oracle EBS R12 to Workday HCM and Payroll implementation
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.
• Created Test scenarios and involved in Unit Testing
• Created and maintained custom reports (standard and advanced)
• Maintain user security profiles in accordance with established security policies and protocols
• Configuration of eligibility rules, calculated fields, company, locations, worker types, reason codes, and business processes
• Ensure the completeness and accuracy of HR data
• Serve as subject matter expert for HCM, Compensation, Payroll and Security
• Coordinated with multiple stakeholders (Engineering Team, Product Owners, Vendors, PMO) to ensure smooth delivery
Nordstrom, Seattle (Washington)
Apr 2019 – Apr 2020
Business Systems Analyst (Workday HCM/Oracle HCM)
• Provided production support on Oracle Core HR, Payroll, and Time / Labor
• Supported regular Payroll run activities for 3 separate payrolls (Weekly, Bi-weekly & Semi-Monthly). This includes Timekeeping data coming in from OTL as well as Sales data coming in from 3rd party interface and commissions getting calculated in OIC and paid through Payroll.
• Payroll activities also included ensuring time entries getting loaded into Professional timecard is correct as well as any manual adjustments load to OIC before payroll run. Analyzed and worked on resolution of issues surfacing during payroll runs.
• Experience developing business requirements, impact and gap analysis, data analysis, business process analysis, and testing during migration from Oracle EBS R12 to Workday HCM implementation
• Also assisted with the data mapping and data conversion validation between the legacy system (Oracle EBS R12) and Workday HCM (HCM, Absences, Compensation, Benefits)
• Manage cutover tasks, risks, issues, and project timelines to assure progress towards cutover completion
• Provide comprehensive reporting of cutover activities, challenges and risks. In coordination with project teams develop risk mitigation approaches to ensure on time go live.
• Facilitate Backlog review meetings with various work stream leads to prioritize requests for the upcoming sprint planning meetings.
• Day to day support of Workday HCM, Security, Compensation, reporting issues and implementing enhancements when needed
• Created and used calculated fields in reporting, configured business processes, and created EIBs within Workday.
Johnson & Johnson, New Brunswick (New Jersey)
Jun 2018 – Feb 2019
Business Systems Analyst (Workday HCM)
• Experience with creating Staffing models for Supervisory Orgs, Reorganizations and business process framework, Organization Types, Organization Hierarchies
• Experience with Workday security groups like Role based security, User based Security, Intersection, Segment-based and Job based Security.
• Good understanding and hands on experience in Functional area, Domain and Business Process Security Policies.
• Extensively worked on Workday application in creating reports, calculated fields, basic integrations using EIB
• Created Position, Jobs, Locations, Cost center and Organizational Hierarchies.
• Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent.
• Handling high priority incidents in Core HCM, Absence, Benefits & Compensation.
• Involved in and supporting the recruiting workflow which involves steps like assessment, background check, employment agreement, interview offer, ready to hire, reference check, review, and screening.
• Supported configuration of Job Application, Offer and Convert Contingent Worker to Employee Business Processes
• Liaise with HR, Payroll, and other internal departments and developed test scenarios for Business Processes like Hire, Job Change, Promote, Transfer, Terminate, Compensation changes, Employee Self Service process, Manager Self-service processes, etc.
• Configured and tested Workday Compensation including Packages, Salary & Hourly Plans, Bonus, merit plan and Commission Plans.
• Configured Absence types, setting up Leave of Absence, leave of absence rules, defining leave types, cascading leaves, coordinated leaves and time off, configuring Leave of Absence business process,
• Assesses upcoming Workday release functionality and impacts to client business processes Assisted the customers in creating Job Aids on Workday System
• Helped in testing the Integrations on all the Workday tenant prototypes P1, P2, P3 and Gold Tenants. Performed System Integration testing of the all-in scope inbound and outbound integrations.
Honda Trading North America, Marysville (Ohio)
May 2017-Feb 2018
ITSM Process Consultant
• Subject Matter Expert (SME) on ITSM best practices
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks
• Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
American Honda Motors, Torrance (California)
Feb 2015 – Apr 2017
Service Delivery Manager (Applications Managed Support)
• Manage a delivery team (onsite & offshore) to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments per delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery Goals.
• Develop process improvements to achieve cost effectiveness and time saving.
• Make critical business decisions to meet customer expectations.
• Report delivery status to customers and develop required delivery documentation.
• Designed and documented the Change management tracking process as well as Release management process
• Participated in CAB meetings
Johnson & Johnson, New Brunswick (New Jersey)
Dec 2014 – Jan 2015
Transition Manager/ Business Analyst
• Develop and execute a holistic and comprehensive transition management strategy for transition of Manufacturing Information Systems Support • Coordinate program-wide transition management efforts and work stream to achieve milestones, objectives, and deliverables • Oversees all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports Directs the execution of the master transition plan and reports program management metrics to senior management per departmental standard operating procedure.• Supports pre-sales efforts as needed by advising solution developers to identify all start-up duties, transition tasks, and associated schedule.• Defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables continuously monitors the progress terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings Review the processes, checklists, templates, baselines etc.• Review the Transition approach, methodology, assumptions, solution etc. proposed in the RFP by the Sales Support and Sign-off
Ambarella, Santa Clara (California)
Jul 2014 – Nov 2014
Sr Business Analyst/Project Manager (Oracle Fusion HCM)
• Responsible for delivering end to end implementation of Oracle R12 (Core HR, Absence & Benefits module) against agreed scope and schedule and customer expectations including • Preparing detailed Project plan, organizing resources, • Coordinating with business and development team, • Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance, • Producing Project Plan, Status Reports, Issue Logs, and Requests for Change etc.• Preparing Invoices for customer billing and • Preparing metrics report for Senior Management reporting
Yahoo Software Development Center, Bangalore, India
Dec 2007 – Oct 2013
Senior Business Analyst (Workday HCM)
• Involved in Workday Implementation project and worked as a liaison between client senior management and Implementation partner for Workday implementation
• Day to day support of Workday HCM, Security, Compensation, reporting issues and implementing enhancements when needed.
• Created Custom Reports and scheduled reports as requested by end-users.
• Worked on modifying/troubleshooting/enhancing existing custom reports using Calculated Fields.
• Created and used calculated fields in reporting, business processes, and integrations within Workday.
• Experience in performing HCM tasks like defining Job Profiles, position creations, employee hiring, transfers, promotions, demotions, and terminations etc., as part of Workday Testing requirements.
• Creating Job Profiles, Job Families and Job Family Groups, Compensation grades and profiles for North America and global countries in foreign currencies
• Created calculated fields to be used in custom reports to pull data into Workday report.
• Worked on testing the data and security issues with the data from the reporting perspective.
• Worked on different data sources to match requirements in Workday Reporting and Analyzed data, develop, and generate routine and ad-hoc reports.
• Demonstrate extensive knowledge to troubleshoot and fix Workday related issues
Project Lead & Sr. Business Analyst (Oracle HCM)
• Implemented and supported Oracle HRMS modules (Core HR, Self-Service, iRecruitment, Learning Management, Payroll, Compensation Workbench, Performance Appraisal) for multiple clients and across industries Leading and executing end to end implementations with responsibilities that varied from Preparing Requirements Scoping, Gap analysis and mapping, Functional Solution design and review, preparing test specification documents, Coordinating Development and testing, Conducting UAT, User Training along with the deliverable documents and support.
• Managing offshore development where responsibilities varied from Conceptualization and preparing Proof of Concept, Assisting Pre-Sales team with configuring and conducting Demos to clients, Preparing Requirements Scoping and translating them to functional Specs, preparing test cases and testing, Leading development of Legislation Specific Customization, Conducted trainings for Oracle Partner on behalf of Oracle University
• Coordinating Technical Walkthrough and Organizing, planning, and prioritizing the various tasks.
• Creation of test plan that includes Unit testing, SIT and UAT
Oracle Solution Services, Bangalore, India
Apr 2004 – Dec 2007
Business Analyst (Oracle HCM)
Client: Student Loans Company Ltd, UK; Government of Western Australia; Bank of Zambia, Zambia; Bharti Airtel, India; Genpact, India Client: Environment Agency, UK; Network Rails, UK; API Group PLC, UK; French Public Sector, France; Westpac, Australia; Smith’s Medical, UK; Solihull Metropolitan Borough Council, UK; Norfolk County Council, UK; 7-11, US; Siam Commercial Bank, Malaysia; Pelabuhan Tanjung Pelepas, Malaysia; Sapient Corporation, India.
• Leading and executing end to end implementations for Core HR, Payroll, iRecruitment and Learning Management with responsibilities that varied from preparing Requirements Scoping, gap analysis, mapping, Functional Solution design and review, Configuration Setup, Conference room Pilot, preparing test specification documents, Coordinating Development and testing, Conducting UAT, User Training along with the deliverable documents and support.
• Setting up End to end process from Hire to Retire
• Expertise in Oracle Payroll compensation management, Salary review, designing of especial earning rules using Fast formulas.
• Configuring Learning management from creating Courses, Learning Paths to tracking and managing enrollments, managing online content, creating and managing tests
• Leading offshore development where responsibilities varied from Conceptualization, preparing Proof of Concept, assisting Pre-Sales team with configuring and conducting Demos to clients
• Expertise in designing of payroll inbound and outbound interfaces for 3rd party Vendor like ADP
• Was responsible in defining Advanced Benefits, Eligibility Factors, Eligibility Profiles, Programs, Plan types, Plans and Options, Enrollment Requirements, Flex credits, Benefit Pools, and Standard Rate Calculation
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