Customer Service Representative

LISA MASON

*************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with over 18 years of experience. Proven team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. Eager to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary drive for developing relationships, cultivating partnerships and growing business.

SKILLS

Administrative support Exemplary telephone skills

Account management Excellent listening skills

Staff education and training Creative problem solving

Dependable and cooperative Attention to detail

Inventory and rotation Work area maintenance

WORK HISTORY

Deli Clerk Elkhart, IN

Meijer, Inc. March 2023-December 2024

●Safely and efficiently operate deli slicing equipment.

●Implement and follow food safety and sanitation guidelines to maintain a clean and safe work environment.

●Ensure prompt service and high level of customer satisfaction.

●Stock and organize displays and showcases, including party tray orders.

●Help customers choose, locate, and purchase products by making recommendations and providing samples that best suit their requests.

●Accurately record and assist in daily sales and pricing updates, including special orders.

●Assist in training of new employees in all aspects of the deli department

Customer Service Representative Elkhart, IN

VitraCoat America June 2021-October 2022

●Answered inbound calls and emails in addition to entering daily orders.

●Managed outbound logistics for 14 warehouses for all sales orders within assigned territory, including external logistic systems.

●Implemented RGAs (return good authorizations).

●Communicated and worked alongside logistic companies to complete logistic documents, schedule shipments, and filled out BOL’s (bill of ladings) for each shipment.

●Tracked and rerouted orders when errors occurred with shipping companies.

●Worked closely with the accounting department to setup new accounts, credit applications, as well as worked on accounts that became delinquent to bring them within credit limits.

Customer Service Representative Elkhart, IN

Conn-Selmer Inc. January 2015-March 2020

●Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction and retention.

●Educated customers about billing, payment processing and supported policies and procedures.

●Provided onboarding and guidance to new customer service representatives.

●Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

●Delivered excellent customer service, resulting in a consistently high customer satisfaction rating.

●Worked with customers about concerns with products or services to resolve problems and drive sales.

●High accuracy in entering data into a computer system.

●Managed timely and effective replacement of damaged or missing products.

●Utilized Infor program for daily tasks.

Covered for reception, mailroom, and worked with Sales Representatives

Customer Service Representative Elkhart, IN

Northern Box Company June 2002- November 2014

●Tracked stock using company inventory management software.

●Provided training for new office personnel.

●Diligent in handling sensitive tasks.

●Handled one of the largest accounts, as well as customer queries, correspondence and phone requests.

●Created and maintained customer records.

●Managed high phone contact with customers.

●Ran cost estimates for customer quotes.

●Reviewed and adjusted inventory of the factory.

●Learned and utilized the program, Amtech.

Phone: 574-***-**** Edwardsburg, MI 49112

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