Accounts Receivable

Ngozi C. Adiuku

* **** ***** ****. *********** ON. L9W6Z6 Tel: 289-***-****

Email: ***********@*****.***

Objective: Seeking a career opportunity in Accounts Receivables utilizing excellent communication, leadership, and problem-solving skills. Desiring a position that will build on current skills and experience, providing an opportunity to learn and apply new technologies.

Education:

Yaba College of Technology, Nigeria – Business Administration & Management California Pacific University – BA Business Administration Computer Skills:

Tools: Internet Explorer, Microsoft office (including Excel, Word, and Power Point), Microsoft Dynamics GP, CRM, NICE, Dynamics 365 Business Central, Windows 10. Experience:

Empack Spraytech Aug 2023 – Present

Accounts Receivables

• Prepare invoices and forward to the appropriate contact or department as required.

• Matching supporting documentation to create, post and distribute invoices.

• Setting up new customers and maintain customer base in accounting system.

• Generating accounting statements and reports.

• Identifying, code and post customer receipts.

• Maintaining a listing of accounts receivable and analyze aged AR report.

• Making collection calls as necessary.

• Overseeing accounts receivable write-offs, payment reversals, and credit memos.

• Developing automated spreadsheets.

• Preparing ad hoc reports as necessary.

• Ensure day to day processing of accounts receivable with 100% accuracy and in a timely manner so that expected cash flows can be expected as part of the regular cycle.

• Support month-end close responsibilities and deadlines as needed.

• Keep detailed record of communication shared with customers relating to any issue resolution of past due balances on account.

• Review and process payments received against outstanding balances for customer accounts based on remittance information from customer.

• Review credit balances, refunds, adjustments, and claim denials; reconciles, corrects and applies adjustments to billing records.

• Research and resolve issues related to the application of payments received against open invoices on accounts.

• Address payment issues like double payments or other discrepancies

• Monitor, approve and maintain all deductions taken by customers based on an understanding of Trade Contracts and scheduled programs/activities.

• Prepare, submit bank deposits, and post payments.

• Process credit card payments and email payment confirmations.

• Interact with the sales team, shipping, and other departments on a day-to-day basis.

• Review and release of Sales Orders on credit hold/COD block for customers throughout the day.

• Contact COD customers to arrange payments and release orders accordingly in a timely fashion.

• Monitor and follow up, resolve and clear customer Deductions and Short payments.

• Monitor and collect past due accounts receivable by contacting customers via email and telephone.

• Collaborate cross functionally with Sales, Warehouse and Deductions team to resolve and address outstanding deductions.

Insception Lifebank/Cooper Surgical

Billing & Collections Specialist Mar 2017- Aug 2023

• Provide comprehensive billing support.

• Generation and posting of proformas in the financial system.

• review dockets and apply adjustments including reductions, transfers, write offs.

• Answer correspondence, prepare reports, and maintain records and files related to collection work.

• Make daily collection calls and send emails to ensure on-time payments from customers.

• Handle account inquiries to provide pertinent information to facilitate payment and/or resolve discrepancies.

• Ensure weekly and monthly collections targets and KPI are met.

• Send out accurate and timely monthly statement of accounts to customers.

• Work with the Cash application team to ensure all payments received are properly applied to customer’s account.

• Mail or email invoices, account statements, and receipts using computerized and manual systems.

• Identify high risk accounts and notify management.

• Provide excellent customer service, support problem resolution and account reconciliation.

4Finance Nov 2012 – Mar 2017

Collections Specialist

• Initiate communication with customers to resolve past-due account balances.

• Handle 70+ collections customer contacts daily via phone and email.

• Determine appropriate escalation for delinquent collections accounts.

• Provide excellent customer service and support problem resolution.

• Identify high-risk accounts and notify management.

• Analyze data from AR Reports identifying Key Account issues & suggested resolution.

• Assist in finding funds to meet their debt obligations.

• Ensure appropriate letters have been mailed or emailed to all responsible parties.

• Enter thorough notes in accounts to reflect progress of account including any activities or communication that has taken place.

• Reconciliation of client accounts.

• Handle escalated calls and resolve any issues.

Wells Fargo Financial Corporation Canada Feb 2004 - Nov 2012 Senior Collections Specialist

• Handle 120+ collections customer contacts daily via phone, email, and chats.

• Initiate communication with customers to resolve past due account balances by telephone, mail, and email.

• Resolve collection issues by making payment arrangements by telephone or e- mail.

• Determine appropriate escalation for delinquent accounts.

• Assign bailiff to pick up asset.

• Contact customer to see if interested in purchasing asset/pay full arrears to continue making monthly payment on account.

• Work with remarketers to determine best options to obtain fair market value.

• Work with remarketing staff and arrange delivery to asset remarketing firm to resell to reduce loss.

• Work with insurance company to ensure valid insurance on asset.

• Work with asset remarketing company to effect release of asset once settlement funds are received/full arrears paid on asset.

• Initiate activities such as skip tracing, sending demand notices, asset recovery on accounts that are deemed uncollectable to mitigate loss.

• Negotiate settlement to reduce loss from delinquent accounts.

• Contact all customers in queue via phone, fax, and mail to collect total arrears.

• Pull credit bureaus and summarize rating and determine next line of action.

• Recommend appropriate accounts for possible legal action.

Contact this candidate