Salesforce Developer Software Development
Resume:
Sahaja Devupalli
*****************@*****.***
Sr.Salesforce developer
Sahaja D LinkedIn
Tampa FL
Summary
●Overall 9+ Years of hands-on experience in Software Development and hands on experience on Salesforce Developer & Administration with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment, and maintenance of standalone object-oriented enterprise applications. 1 years of Java development.
●Experienced on developing Lightning Components, Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Batches and working with Force.com IDE.
●Developed Lightning components framework and built a Lightning component using AURA Framework.
●Extensive experience using development practices on SFCC, utilizing pipelines, controllers.
●Experience in Architecture, Performance Optimization of highly scalable e-Commerce platforms
●Created Lightning components using Lightning web components (LWC).
●Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
●In depth understanding of CRM business processes like campaign management, lead management, account management, opportunity management and forecasting.
●Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud, FSL), Communities, Sites and Force.com platform.
●Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
●Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
●Used standard and custom controllers in visual force for development of custom Salesforce pages as per business requirements.
●Well expertise in Field service Lightning (FSL), Community Cloud & Service Cloud
●As part of sales cloud, we used APPTUS CPQ in my project, through sales order is created automatically.
●Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
●Created Workflows, Approval processes, Validation rules, Apex/Visualforce development and sharing rules.
●Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization. Advanced knowledge of APEX, including but not limited to scheduling, web services API, triggers, custom controllers, Design Patterns, Dynamic Apex, and Batch Apex.
●Good experience with HTML, VBScript, JavaScript, and XML various database access technologies.
●Good knowledge of agile development project management tools such as Jira.
●Proficiency in administrative tasks like creating roles, profiles, users, email services, page layouts, workflow alerts, actions, and approval processes.
●Excellent understanding of salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com product offerings.
●Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.
●Used salesforceDX app cloud that allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way.
●Worked on Lightning process builder flows, used field level security along with page layouts in Lightning to manage access to certain fields.
●Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
●Experience working with Force.com IDE and SFDC Sandbox environments
●Strong knowledge on SFDC Functional areas – Accounts and Contacts, Opportunities, Leads, Campaigns, Dashboards and Reports.
●Extensive experience in using salesforce.com involving the creation of Roles, Profiles, Workflows, Approval Processes, Page Layouts.
●Also took part in creation and presentation of community strategy. Build relations with stakeholders.
●Used SQL Queries and stored procedures extensively retrieving the contents from SQL Queries.
●Communicated with different teams in the project like testing team, unit, system, UAT and production deployment, business process team to make sure of the quality product.
●Created Lightning components, added CSS and design parameters that makes the Lightning components.
Technical Skills:
Salesforce.com
Salesforce Lightning, Apex Language, Apex Trigger, Apex Class & Apex,
Visualforce (Page, Component & Controllers). SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services, Lighting Web Component
Custom Integration
&Management tools
Outbound Messages, Workflow and Approvals, Field updates, Reports, Account Management, Contact Management, Email Services, Security Controls, Custom Objects, Custom Settings, Custom Labels & Tabs, App Exchange Package & Custom
Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, Bitbucket, Gits,
Vscode, Azure DevOps
Web Technologies
HTML, Java Script, XML, CSS, WSDL, jQuery
Languages
C, C++, Apex, Core java, Java, JavaScript
Relational DB
SQL, SOQL, SOSL
Force.com tools
Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Force.com, Salesforce.com
Java Framework
J2EE, Struts, Hibernate.
Professional Experience:
Telemynd, MA Feb 2023- Till Date
Role: Senior Salesforce Developer
Responsibilities
●Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from a Technical Standpoint. As per our business requirement I worked on marketing cloud and Health cloud.
●Build out marketing confidentiality in Journey builder and Email G SMS campaigns.
●Working on AMP scripts to update HTML-based emails G landing pages.
●Construing user interface to ensure the highest success with email promotions. Worked on journey builder and content builder to create Emails in exact confidential.
●Used AMP script to automate the email-sending process. Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from a Technical Standpoint.
●Translates business developments into solutions that best leverage the Salesforce platform and various integrations. Act as the go-to Salesforce expert – providing Salesforce technical lead advice, design direction, and leadership to all team members to advance the project.
●As a Lead I involved to Assist in the estimation of work effort, determination of required resources and schedule development. Participate in peer code reviews and unit testing. Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.
●Responsible for managing day to day SFMC operations and cross channel digital marketing campaigns including email and SMS. Involved to create outbound API triggered SMS leveraging sales cloud data to send dynamic SMS. Used journey builder in running more different campaigns along with Automation studio and contact builder.
●I worked on Formstack to build custom dynamic components and created and deployed Formstack components on the Salesforce platform to meet client requirements. I also created web-based pages using the Formstack application in Salesforce.
●I developed and generated forms for Salesforce prefill URLs using flows. I also created and updated records in Salesforce, with submission data being stored directly within Formstack. Additionally, I executed JavaScript and used custom cascading style sheets (CSS) on Formstack components.
●Collaborating with the product team to gather and analyze requirements, design and develop Lightning components and applications, create custom Lightning pages and templates, integrate Salesforce with other systems, and ensure data security.
●I built custom LWCs to extend and enhance the capabilities of Formstack web forms within the Salesforce ecosystem. I also implemented dynamic forms with conditional logic to improve user experience and data capture efficiency.
●I Leveraged Lightning Data Service to ensure efficient data handling and reduce server calls in LWC components. Additionally, I developed reusable LWC components for form validation, error handling, and dynamic data presentation. I optimized the performance of LWC components by implementing best practices for data binding, caching, and asynchronous processing.
●I identified and resolved integration issues between Formstack Webforms and Salesforce, ensuring reliable and efficient data submissions. Lastly, I deployed code using Copado and GIT LAB to the next environment and used the back promotion feature, along with continuous integration and delivery (CI/CD) technologies.
●Integrated the Providers system with Salesforce for patient details and results, and automated the fax system to increase response rates. I configured and connected to an external benefits service for benefits verification, integrating with third-party solutions obtained from the Health Cloud. Additionally, I worked on an Eligibility Checker application to provide instant access to health payers from the Salesforce platform. This application automated medical insurance eligibility benefit verification within Salesforce. I used the Eligibility Checker app to easily determine patient responsibilities for copays, out-of-pocket costs, and deductibles. I was also responsible for auto-populating patients' information, including NPI, from any object using the Eligibility Checker application in Salesforce, which stores all data directly inside the Salesforce CRMwawpwp.elinchaatniocvn..com
●Experienced in integrating HUBSPOT and Panoply systems with Salesforce.Worked on GitLab and managed deployments. Also handled administrative tasks in Salesforce, including creating flows (triggers)
Environment: Force.com platform, Apex Classes, Sales Cloud, Service Console, Security Controls, Reports, Bitbucket, Eligibility Checker App, Hub Spot, Panoply, GitHub, Formstack, Java Script, jQuery and Vscode. Jira.
Credit Suisse, NC Apr 2021– Jan 2023
Senior Salesforce Developer
Responsibilities
●Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from Technical Stand point.
●As a Senior Salesforce Developer, I was responsible for holding direct discussions with the business users to gather requirements and provide input for the technical design.
●I created integrations between Salesforce and other downstream applications such as Horizon, Ideal System, and also set up email notifications to control room distribution lists.
●I also developed a mapping specification between Salesforce and Ideal System and carried out system reengineering to meet business needs.
●I implemented page-level validation on the Project, Conflict, and Deal components to ensure successful data transmission to the end system upon submission and resubmission for project/conflict submissions.
●In addition to development tasks, I performed administrative duties such as managing accounts, cases, setting up workflows, logs, and approval processes for new accounts.
●Designed and deployed cloud-based solutions to enhance cloud financial operations and scalability for Credit Suisse.
●Managed vendor relationships and financial cloud service agreements to ensure high-quality service delivery and support.
●Contributed to strategic initiatives by applying emerging financial cloud technologies to enhance Credit Suisse’s financial service offerings.
●I was involved in creating web services for handling requests and APIs, as well as SaaS-based applications using REST or SOAP-based services. I used the data sharing model in Salesforce to control data access, which consists of several components allowing the definition of access at different levels: object-level, field-level, and record-level.
●Moreover, I performed one-to-one API calls between Salesforce and the Ideal system and supported OAuth 2.0 implementations for secure integration with third-party applications. I utilized OAuth for secure API authentication, enhancing the security of data transfers between Salesforce and third-party applications.
●Managed OAuth tokens and scopes, ensuring compliance with security best practices and organizational policies.
●Optimized performance of LWC components by minimizing server calls, enhancing client-side caching, and reducing load times.
●I enhanced user satisfaction and engagement through the development of responsive and dynamic LWC components. Additionally, I successfully implemented RaaS, providing external systems with secure access to Salesforce data, expanding the platform’s capabilities.
●Assisted in the implementation and testing of nCino tools, contributing to the successful rollout of the new system.
●Utilized JSON scripts for fetching multiple objects from Sugar CRM Salesforce to the Ideal system. Additionally, I developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, resulting in sales enhancements. Moreover, I developed Visualforce Pages to include additional functionality and wrote Apex Classes to provide functionality to the visual pageS.
●I implemented strategies to enhance customer engagement and retention using data insights from Salesforce and nCino. Also, I integrated Salesforce and nCino data with SQL databases to ensure data consistency and accuracy across platforms. Additionally, I wrote complex SQL queries to extract, analyze, and report on customer data, supporting data-driven decision-making. Moreover.
●I performed data migration and ETL processes using SQL to transfer data between Salesforce and internal databases. I also created comprehensive technical documentation for LWC components, integration processes, and Kafka configurations, and optimized LWC performance by minimizing server calls and enhancing client-side caching. Furthermore,
●I identified and resolved integration issues between Salesforce, SugarCRM, and Kafka, ensuring seamless data flow and system stability. Lastly, I administered Salesforce by mapping and loading data, building and managing dashboards, views, and reports, designing and developing workflows and assignment rules, automating manual processes, and managing users, profiles, and permissions.
●I also performed integration between Salesforce, the Ideal system, and Sugar CRM, and integrated with external systems using REST, SOAP Web Services, and JSON for seamless inbound/outbound data flow
Environment: Force.com platform, Chatter, Apex Classes, Service Cloud, Sales Cloud, Service Console, Visual Force Pages, Bit bucket, Jira, apache ant, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow Approvals, Security Controls, Reports, Eclipse IDE, Azure DevOps, Windows, Bitbucket, Vscode, Java, Gits, Module (Project, Conflicts and Deals etc)
ConnectYourCare, Maryland Nov 2020 – Mar 2021
Administrator/ Developer
Responsibilities
●Designed and developed Visual Force pages to display Client Application details, Direct Bill, COBRA, Contribution Schedule, Banking Information, Healthcare Flexible Spending, Health Savings Account in Community Cloud.
●I designed and developed Visualforce pages to display Client Application details, Direct Bill, COBRA, Contribution Schedule, Banking Information, Healthcare Flexible Spending, and Health Savings Account in Community Cloud.
●I enhanced the existing portal functionality and migrated to the Community Cloud for additional functionalities, including Chatter, employee portal, customer portal, channel sales community, and customer support community. I also created user roles and profiles and configured security controls and shared settings. I was responsible for maintaining profiles, roles, and standard objects like user accounts, contacts, leads, campaigns, dashboards, and reports.
●I created an Apex trigger "Competition Trigger" on the Competition object and a scheduled job for Competition Rollup Reset, Opportunity Rollup, Service Level Agreement Rollup, and Task Rollups.
●I was also involved in daily stand-up meetings and scrum to ensure results and provide effective solutions to meet business requirements. I created test classes for the Client Home Controller, Client Setup Application, Benefit Plan Utility, Community Login Email Controller in Service Cloud and Community Cloud. Created Lightning components, applying CSS and design parameters to enhance the look and feel of the components.
●Created lighting page using LWC such as header page, Change Password Component, Change User Details, Change Password Component G updated user G display toast upon success for user changes/pw changes.
●Modified the existing and created a new class as per the requirementWritten queries to retrieve only active client application. Worked on salesforce community to publish, update, and approve contentSalesforce Chatter feed company to Collaborate directly with expertsEmployees will be able to post, share and get feedback from the customers.
●Created a Permission Set "Onboarding Community User" and the permission set should give read/edit access to the following objects (all fields read/edit):
●Used SOQL G SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
●Created UI pages as per business requirement using Lightning web components (LWC).
●I did extensive work on integrations, integrating with external systems using a SOAP API, REST API as a calling service and calling out services.
●Retrieve all metadata and apex classes from a salesforce org and push to an Azure Dev Ops repository hosted on Bitbucket using vs code.
●Created Lightning components, added CSS and design parameters that makes the Lightning components look and feel good.
●Used Lightning Component framework is built on the open-source Aura framework.
●Experienced lead developer, working collaboratively with teams to improve processes aligned with agency goals, consistently delivering excellent results while fostering a collegial work environment.
●Proficient in verbal and written communication with both internal and external users.
●Skilled in creative problem-solving, taking initiative, and employing a solutions- oriented approach, demonstrating flexibility and good judgment within a complex organizational ecosystem. Proficient in defining various standard objects in Salesforce, such as Accounts, Contacts, Cases, Leads, Campaigns, Reports, and Dashboards. Also, created workflow rules, defined related tasks, email alerts, and field updates. Utilized data loader for data export and migration of attachments from legacy applications to Salesforce. Created Reports, Custom Dashboards for different user level access.
●Developed Lightning Web Components (LWC) for various use cases, such as header pages, Change Password Component, User Details, etc., and updated user details, displaying success toast messages upon changes.
●Proficient in defining various standard objects in Salesforce, such as Accounts, Contacts, Cases, Leads, Campaigns, Reports, and Dashboards. Also, created workflow rules, defined related tasks, email alerts, and field updates. Utilized data loader for data export and migration of attachments from legacy applications to Salesforce. Created Reports, Custom Dashboards for different user level access.
●Created a Permission Set "Onboarding Community User" to provide read/edit access to specific objects and fields.
●Proficient in using SOQL G SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
●Utilized the Lightning Component framework, leveraging the open-source Aura framework, to create and design UI pages meeting business requirements. Additionally, integrated with external systems using SOAP API, REST API as a calling service and calling out services.Retrieved all metadata and Apex classes from a Salesforce org and pushed them to an Azure Dev Ops repository hosted
Environment: Force.com platform, Chatter, Apex Classes, Service Cloud, Community Cloud, Service Console, Visual Force Pages, Bit bucket, Jira, apache ant, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow Approvals, Security Controls, Reports, Eclipse IDE, Azure DevOps, Windows, Bitbucket, Vscode, Java, Gits
DaVita, CO Jun 2020 – Oct 2020
Role: Senior Salesforce Developer
Responsibilities
●Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
●Designed and developed Visualforce pages based on the business requirements in Field Service Lightning (FSL). I was involved in daily stand-up meetings and scrum to ensure results and provide effective solutions to meet business requirements.
●I am proficient in developing Apex Triggers, Apex Classes, and Test Methods to facilitate details capturing and updating on Facility assignments and Primary roles and Profiles in creating user territories and sharing records in FSL.
●I also created a service territory as a Field Agent and assigned service resources as per business requirements. Additionally, I have expertise in FSL service appointment lifecycle and related status transitions, and have worked on FSL scheduling, work rules, and service objectives.
●Furthermore, I have designed field service features according to unique business needs and developed high-level customized Visualforce pages using extension controllers, custom controllers, and standard controllers as per business requirements.
●I have experience working with the Lightning Experience to enhance user interface and experience.
●Formatted and migrated user data into the Lightning Experience and implemented Salesforce Lightning Components for a small set of users within the organization.
●Defined Lightning web components (LWC) to create Maintenance Plans based on Service Resource, Service Territory, and Time Slot objects. Additionally, I created HTML, JS script, and Aura components for defining the Field Agent pages as per the business requirements.
●Furthermore, I developed a Lightning Component framework and built a framework for Lightning components. I also utilized SOQL G SOSL within the constraints of Governor Limits for data manipulation using platform database objects. Also, I created UI pages using Lightning web components to meet business requirements.
●I defined Treatment Plans, Shifts, and Calendar on the Field Agent (FA) page in Field Service Lightning (FSL), and led the migration of builds to different orgs using Bitbucket, GIT, and validated the projects and deployment status for each instance.
●I conducted extensive work on integrations, integrating with external systems using a SOAP API and REST API as calling services and calling out services.
●Additionally, I retrieved all metadata and Apex classes from a Salesforce org and pushed them to a GitHub repository hosted on Bitbucket using VS Code. I also have experience with GitLab CI and Jenkins for CI and for end-to-end automation for all builds and CD.
●I participated in daily scrum calls to provide updates to the scrum master, raised any gaps, and ensured the effectiveness of the deliverables.
●I worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
●I created Lightning components, added CSS, and design parameters to enhance the look and feel of the Lightning components. Lastly, I deployed the developed code from the Dev Sandbox to the Test Sandbox and the Production Sandbox.
●Experience in using Source control GIT G Copado. Used visual studio code and Eclipse IDE.
●Used Copado for automated testing, continuous integration, and continuous deployment. Additionally, I used aura namespace components to simplify app logic and employed UI namespace components for user interface elements like buttons and input fields. The force namespace contains components specific to Salesforce.
Environment: Force.com platform, Chatter, Apex Classes, Sales Cloud, Service Console, Visual Force Pages, Bit bucket, Jira, apache ant, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow Approvals, Security Controls, Reports, Eclipse IDE, CI/CD, Jenkins, Windows, Bitbucket, Vscode, Java, Gits.
Citibank Tampa, FL July 2017 –Mar 2020
Role: Salesforce Administrator/Developer
Responsibilities
●Implemented Agile to ensure speed-to-market of solutions and maximum business value capture.
●Implemented Agile methodology to ensure the rapid delivery of solutions and maximize business value.
●Contributed to strategic planning and innovation by leveraging emerging cloud technologies to improve cloud financial services
●Designed and developed Visualforce pages with FSL using Lightning web components (LWC) to invoke methods. Proficient in developing Apex Triggers, Apex Classes, and Test Methods to capture and update details on leads, prospects, and contacts, as well as in sandbox data loading and web services API.
●created and invoked apex methods to read data from custom objects in LWC and customized external JavaScript in Lightning web components (LWC). Replaced JavaScript buttons with Quick Actions or Lightning Components in the Lightning Experience.
●Created comprehensive reports combining Salesforce and SQL data to support business analysis and reporting requirements, and automated data extraction and reporting processes using SQL scripts to reduce manual workload and improve data accuracy.
●Integrated Salesforce with Citibank's internal systems using REST APIs to synchronize customer data and provide a unified view of customer information.
●Developed and implemented cloud-based financial cloud solutions to enhance operational efficiency and scalability for Citibank.
●Optimized financial cloud infrastructure to improve system performance, reduce costs, and ensure high availability of financial applications.
●Developed Apex classes and triggers to automate data flow between Salesforce and Citibank’s backend systems, ensuring data consistency and accuracy.
●developed self-service portals using LWC to empower customers to find solutions to common issues independently, reducing the load on support agents.
●Identified opportunities for process enhancements within Salesforce and nCino environments, leading to streamlined workflows and reduced operational costs.
●Wrote complex SQL queries to extract, analyze, and report on customer data from Salesforce and nCino, supporting data-driven decision-making.
●Integrated Salesforce and nCino data with SQL databases to ensure data consistency and accuracy across platforms.
●Automated case creation, assignment, and escalation processes using Apex, Process Builder, and Flow to improve response times and service levels.
●implemented email-to-case and web-to-case functionalities to capture customer inquiries from various channels and streamline case handling.
●Diagnosed and resolved integration issues and performance bottlenecks, ensuring reliable and efficient service delivery.
●Customized Salesforce Service Cloud to meet Citibank’s specific business requirements, focusing on case management, knowledge base, and customer support.
●Developed and configured Service Cloud features such as Omnichannel routing, service console, and case management to streamline customer service operations.
●Built and deployed LWCs to provide dynamic and interactive interfaces for customer service agents, improving efficiency and customer satisfaction. implemented custom dashboards and reports to provide real-time insights into service performance and customer interactions for agents and managers
Environment: Force.com platform, Chatter, Apex Classes, Sales Cloud, Service Console, Visual Force Pages, Bit bucket, Jira, apache ant, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow Approvals, Security Controls, Reports, Eclipse IDE, Windows.
Advance Auto Parts Roanoke, VA Sep2016 – Jun 2017
Role: Salesforce Administrator/Developer
Responsibilities
●Developed of web-based applications in a public facing, global e-commerce environment (Salesforce Commerce Cloud) including integrations with external systems and third parties such as CMS, CRM, ERP, and payment processors.
●I developed web-based applications in a public-facing, global e-commerce environment using Salesforce Commerce Cloud, which included integrations with external systems and third parties such as CMS, CRM, ERP, and payment processors.
●Implemented Multi-Instance App Workflows (MIAW) to enhance user experience and streamline processes across multiple platforms, resulting in improved efficiency.
●Configured and optimized Omni-Channel routing, leading to a 30% reduction in customer response times and enhanced service delivery.
●I defined Order Management invocable action errors to be propagated back to the caller in commerce order management and developed reusable UI components that address customer requirements and business needs.
●I created users, roles, profiles, public groups, implemented role hierarchies, and sharing rules to provide shared access among different users.
●I am proficient in managing the administration of Salesforce B2C/B2B Commerce.
●I was involved in developing for B2C Commerce storefront Reference Architecture (SFRA) and Cloud craze B2B.
●I set up Live Agent as part of the case management implementation inside Service Cloud and worked on
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