Sales Representative Customer Service
Resume:
Chevelle Kateman
Flint, MI *****
****************@*****.***
Professional Summary
Have at lease 20 year experience as a Caregiver And work in a Group Home and assisted living Memory Care setting and I have experience, with high functioning, handicap and personal in-home one on one for Alzheimer’s dementia & Parkinson’s & partially paralyzed & cancer Hospice as well I Possess 15 years of management and sales experience with a desire for continuous growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Motivated Social Media Manager possessing [Number] years' expertise in traditional and innovative online platforms, effective content creation and audience engagement techniques. Performance-driven with meticulous analytical and technical skill sets.
Accomplished Outside Sales Representative with solid sales history and in-depth Industry experience. Offers up-to-date knowledge of emerging Industry developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Ambitious Outside Sales Representative developing plans to meet Industry professionals' needs. Well- versed in building valued discussion around Industry needs and opportunities to increase Product or Service sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.
Authorized to work in the US for any employer
Work Experience
Caregiver/Med Tech
Hampton Manor Assisted-living-Holly, MI
May 2024 to Present
I am a caregiver to our residence and carefully go over their care plan and stick to it. I work a both side of building but memory care is where Iam at a lot have a lot of experience dementia and I’m a Med tech pass meds when needed to residence i’ll take care of their personal needs bathing dressing whatever they need help with
Caregiver/Personal Assistant/Med Tech
helping hands home care service-Grand Blanc, MI
December 2023 to July 2024
I was a caregiver, helped elderly or handicapped disabled one on one care Caregiver
FirstLight Home Care-Lansing, MI
August 2023 to January 2024
Iam a Personal caregiver for clients with special needs, or handicapped, or may be paralyzed, or they have certain disorders and I help with their daily needs light housekeeping, reminders to take their meds, bathing, companionship makes meals
Outside Sales Representative
Terminix Pest Control-Lansing, MI
August 2022 to July 2023
Established new accounts through cold calling and personal visits to potential customers.
● Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
● Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
● Contacted new and existing customers to discuss ways to meet needs through specific products and services.
● Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
● Built strong client rapport to establish diversified network of connections.
● Performed required travel for training and scheduled events.
● Contributed ideas and offered constructive feedback at weekly sales and training meetings.
● Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
● Computed total costs and profit requirements for customer sales to provide accurate pricing.
● Built relationships with customers and community to promote long term business growth. Assistant Property Manager
Cawood properties-Flint, MI
February 2014 to January 2023
Cawood Consulting,
● Oversee and maintain all aspects of assigned residential properties.
● Inspect and arrange maintenance to meet standards.
● Advertise and fill vacancies.
● Establish and maintain positive, productive relationships with tenants.
● Investigate and resolve tenant complaints.
● Enforce rules of occupancy.
● Collect receivable accounts and handle operating expenses.
● Negotiate lease/contracts with contractors in a timely and reliable manner Organic.
● Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Retail /online Sales Representative
Goodwill Industries-Flint, MI
February 2012 to June 2014
Maintain clear communication with customer service team to ensure customer needs and expectations are met.
● Answer phone calls, process returns, and provide online customer service.
● Verify, photograph, and record incoming merchandise.
● Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
● Drove team revenue totals by bringing in top sales numbers.
● Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
● Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
● Helped customers complete purchases, locate items and join reward programs.
● Supported efficient and timely replenishment of sales floor merchandise.
● Maintained clean sales floor and straightened and faced merchandise.
● Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
Bartender/manager
Hatch Enterprises
April 2002 to November 2006
Neighbors Pub/ Hatch Enterprises
● Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
● Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
● Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
● Developed new signature cocktails to support bar marketing brand and increase profits.
● Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
● Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
MOTT COMMUNITY COLLEGE - Flint, MI
August 2021 to August 2021
Floral And Landscape Design
HAIR FORCE ACADEMY - Flint, MI
May 1990 to May 1990
High School Diploma
Swartz Creek High School - Swartz Creek, MI
September 1986 to May 1989
Skills
• Passion for Animals
• Property management
• Marketing
• Maintenance knowledge
• Superior Communication
• SKILLS
• Product Sales
• Social Media Marketing
• Policies and procedures
• B2B sales
• Staff Management
• Account management
• Sales and Marketing
• Compassionate &
• Customer service-focused
• Detail Oriented
• Salesforce
• Sales
• Outside sales
• Leadership/Management
• Appointment Setting Empathetic
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