Customer Service Real Estate

PROFESSIONAL SUMMARY

Accomplished professional with 10+ years in sales, home staging, retail

merchandising and management, customer service and a proven track record in all areas of expertise. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Strong eye for design, color, and balance and extremely creative with an instinct for marketing. Passionate about design and loves the challenge of working with clients to help them achieve their vision. Desiring a challenging new position with the opportunity for career advancement.

PROFESSIONAL EXPERIENCE

REAL ESTATE AGENT

Diamond Properties, May 2017 - Present

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.

• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.

• Perform comparative market analysis to estimate properties’ value.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

• Cooperate with appraisers, escrow companies, lenders and home inspectors.

• Stage homes of clients to ensure optimum presentation for photos and showings to increase potential buyer interest.

HOME STAGER & DESIGNER

Welcome Home Staging, October 2011 - Present

• Professional stager working with both Realtor partners and sellers to design and implement a staging plan in preparation for home sale and to expedite the selling process.

• Uses skills in color, texture, style to pull together all aspects of designing a successful staging plan. Carefully chooses furniture and decor items to achieve the desired look for a particular home and create a stage that will increase the potential buyer’s interest.

• Manage all projects from initial contact with Realtor and/or seller, starting with a staging proposal and ending with the staging being removed after the sale of home.

• Works independently in cultivating and maintaining relationships with Realtors to establish new and repeat business.

• Designs a project specific budget and staging plan to meet the need of each particular project to ensure the best possible outcome.

• Coordinate real estate photographer appointments once staging is complete.

• Proven track record of converting staged homes into a closed sale for the client in a timely manner.

• Advise clients on interior design factors, such as space planning, layout and utilization of furnishings and color coordination so a home is ready for showings.

HOLLY BRYAN

Phone: 325-***-**** Email: *****.*****@***.*** LinkedIn: linkedin.com/in/holly-bryan-3268b319/ SKILLS

Home Staging

Interior Design

Creativity and Eye for Design

Microsoft Office (Word and Excel)

Retail Sales

Sales and Marketing

Retail Merchandising

Inventory Management

Negotiation

Budgeting

Staff Management

Customer Services

Sales Proposals

Attention to Detail

Project Management

Organizational Skills

Time Management

OTHER PROFESSIONAL

EXPERIENCE

Past member of the Abilene Chamber

of Commerce

Past member of the Junior League of

Abilene

Member of Abilene Board of Realtors

National Association of Realtors©

CERTIFICATIONS

Texas Real Estate License

HSR Certified Professional Home

Stager and Redesign

EDUCATION

Bachelor Degree in Science

Abilene Christian University

OWNER & STORE MANAGER

Among Friends Furniture Consignment & Decor, October 2011- October 2017

• Developed business and marketing strategies to raise customers’ pool, expand store traffic, and optimize profitability.

• Maintained revenue by attracting customers with attractive sales displays. Completed multiple resets per day to keep merchandise well-organized and presentable.

• Helped customers find desired items and sizes by working with them throughout the buying process. Assisted customers in furniture selection and decor design by determining space layout and design needs.

• Ensured high levels of customers satisfaction through excellent customer service.

• Planned the schedule and managed employees to ensure policies and procedure were followed.

• Calculated sales prices on furniture,decor, and accessories based on retail percentage rate and entered into sales management system.

• Managed consignment inventory system for consignor merchandise items. Processed cash and credit transactions on consigned merchandise for total purchases and sent monthly payments to consignees.

• Met sales goals by training, motivating, mentoring and providing feedback to sales staff. BUSINESS DEVELOPMENT MANAGER

Constellation New Energy, October 2005 - October 2011

• Created quotes, proposals, and contracts as part of the sales process.

• Generated own leads by directly contacting homeowners and businesses using available marketing and sales tools.

• Self-managed the number of customer proposal calls necessary to meet or exceed the monthly sales quota requirements.

• Attended regular training to maintain a good knowledge of the electric energy market, products, and trends.

• Used consultive sales approach to understand customer needs and recommend relevant offerings.

• Educated customers in the use of energy products, service offerings, billing, charges, and product features. HOLLY BRYAN

Phone: 325-***-**** Email: *****.*****@***.*** LinkedIn: linkedin.com/in/holly-bryan-3268b319/

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