Information Technology Specialist, Network Systems Administrator
Resume:
*****@*******.***
*****.********@*****.***
Skills
Dependable and Responsible
Collaboration and Team Player
Decision Making
Flexible and Situation Adaptability
Problem Solving and Resolution
Self-Motivated and Self-Starter
Organization and Time Management
Project Planning
Analytical and Critical-Thinking
Technical Support and Reporting
Software Installation
User Support
Application Support
Systems Analysis
Hardware Upgrades
Application Installations
Technical and System Design Troubleshooting
MS Office Proficiency
Microsoft Outlook
Windows XP/Vista
LAN/WAN
Complaint Resolution
Account Management and Updating
Data Recovery
Customer Service
Technical Documents Comprehension
Hardware Diagnostics and Peripherals
Education And Training
Bachelor of Sciences:
Computer Information Sciences
Elizabeth City State University
Elizabeth City, North Carolina
Minor: Applied Mathematics
Certifications
Multiple Microsoft certifications Training
Certified Ethical Hacker
Jonathan Williams
Professional And Personal Summary
Diligent Information Technology (IT) Specialist and team player with 10+ years of experience. Known for effective management of computer and network systems administration, systems improvements and careful attention to infrastructure and operational procedures. Possess advanced technical proficiency, expertise and knowledge in software applications, technical lead responsibilities focused on getting the job completed.
Experience
AlphaTechLife, LLC - IT Support, Consultant Services and Programming
05/2015 – Current (Self Employment)
Provide IT consultant services, web design and programming to clients
Projects include customizing visual studio for online and desktop usage, new software applications
Create web and website designs, scripting, gaming instructions, modeling, simulation
Customize automated programs for use in personal and business environments, computer programs and system configurations.
TWITCH - Live Streaming Service
01/2015 - Current
Provide online live video gaming and community streaming service.
Research new technologies to improve performance of live streams.
Collaborate with clients to identify technical requirement for requested projects.
Ensure compliance with industry regulations regarding online streaming standards, regulations and requirements.
Develop strategies to engage viewers throughout duration of a live stream.
General Dynamics - SCCM / MDT Engineer (Contract Position)
Springfield, VA
09/2014 - 11/2014
Conducted vulnerability, patching and operating system deployment
Monitored systems and resource tuning.
Installed new systems according to procedures and protocols.
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Medimmune, LLC - SCCM/Desktop Engineer (Contract Position)
Gaithersburg, MD
11/2013 - 05/2014
Responsible for developing and providing troubleshooting solutions within a hybrid and SCCM international environment
Developed multiple scripts to assist with automation of client configuration information retrieval
Worked within SQL to troubleshoot security, permission and table anomalies, design flaws and information integrity
Created and deployed software and application updates across the network to client machines
Assisted team members with MSI creation
Created, corrected, and deployed group policy objects within a multi-site Active Directory Domain Environment across multiple Windows operating systems
Created various reports within the environment for item gathering and developed scripts and codes for automating tasks.
Directorate of Information Management, USA Signal Network Enterprise Center - Information Technology Specialist (Technical Lead)
Fort Belvoir, Virginia
03/2005 - 08/2013
Supported and maintained server support systems for a customer base of more than 20,000 users
Implemented group policy, deployment, and image development (unclassified / classified environments)
Provided instruction on operating systems and automated deployment of Data at Rest solutions
Tested new software program applications for usage in live and virtual Active Directory environments
Conducted analysis and test data for possible mitigating network vulnerabilities, testing and anomalies and devised inclusive workaround resolutions for IT-related problems
Developed scripts, and graphical user interfaces for automating routine repetitive tasks within the organization
Managed system resources for performance, capacity, availability, serviceability, and recoverability
Provided technical direction, instruction and plans of actions for procedural and regulatory implementation of messaging systems.
Troubleshot and isolated errors, developed solutions to hardware and software malfunctions within system
Deployed software changes, software distribution, installation, updates, patches and new operating system releases
Resolved problematic incident tickets and work order follow-up
Installed, configured, and maintained computer systems, networks, printers, and other related equipment
Supported users, testing coordination and maintenance of desktop, Active Directory, remote hardware, and software system
Conducted network computer system checks, coordination of debugging and problem resolution
Additional Information
Previously held Top Secret clearance (expired between positions, 3 years ago)
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