Law Enforcement Customer Service
Resume:
Nakeisha Key
Jonesboro, GA *****
Mobile: 678-***-****
Email: ************@*****.***
Work Experience:
Unifi
Atlanta, GA
Hours per week: 40
Security Operations Center (SOC)
Duties, Accomplishments and Related Skills:
• Monitor intrusion and panic alarms.
• Monitoring CCTV cameras for virtual security of DAL premises.
• Collects important data regarding calls for service.
• Operates computer aided dispatch.
• Write reports.
• Call surrounding jurisdictions to dispatch outside emergency personnel to assist DAL’s campus law enforcement and security personnel.
• Dispatch calls for service to DAL campus law enforcement and other duties as it relates to security.
• Use two-way radios to communicate to officers in the field
• Communicate via radio and phone.
• Escort employees, visitors, contractors and vendors.
• Provides consistent access control through verification of guest and employee credentials.
• Performs perimeter, parking lot, and building patrol on foot or in vehicle.
• Provides direction and answers questions to assist guests and employees.
• Open and closes gates, proactively secures and controls areas as needed. Admits and controls incoming traffic. Inspects identification and vehicle decals.
• Monitors closed circuit systems and alarms.
• Inventory keys, radios and other equipment and issue keys to the contractor.
• Takes reports of criminal or other suspicious activities dealing with Company’s property, personnel or operations.
• Advises management team of any emergency or security incident for appropriate resolution.
• Handles all building emergency alarms (i.e., fire, elevator entrapment, intercom and so forth).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
InfoCision
Remote
11/2023 – 02/2024
Hours per week: 40
Call Center Representative
Duties, Accomplishments and Related Skills:
• Timely and efficient identification of various client materials.
• Works efficiently within a team environment to meet client deadlines and service level agreements.
• Provide exceptional customer service to active and the public via telephone.
• Respond to incoming calls regarding, but not limited to, membership/retirement eligibility, refund/retirement processes, and service purchases.
• Review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures.
• Notate and update account information accurately.
• Schedule and update appointments.
SourceCorp
4868 Hwy 85
Forest Park, GA 30297 United States
05/2017 -01/ 2022
Hours per week: 40
Customer Service Representative
Duties, Accomplishments and Related Skills:
• Provided technical advice to the professional staff relative to the best method of recording diagnoses and operations to assure maximum reimbursement potential.
• Interpreted and adapted health information guidelines use judgment in completing assignments using incomplete or inadequate guidelines.
• Processes VA documents timely and accurately.
• Consistently maintains set production quota while maintaining high quality.
• Accurately records production in LOCSS.
• Reports and processes issues and projects concern in a timely manner.
• Maintains computer equipment.
• Adjusts to new ideas and methods and retains details very well.
• Maintains confidentiality and security of VA client information per client guidelines.
• Maintains levels of productivity and quality per organizational standards.
• Enters lists of items, numbers, or other data into the computer and completes forms that appear on a computer screen. Manipulate existing data, edit current information, and proofread new entries to a database for accuracy. Apply client specifications to accurately complete process and key client materials.
• Timely and efficient identification of various client materials.
• Works efficiently within a team environment to meet client deadlines and service level agreements. Identifies different VA document types and receives, indexes, and scans income documentation.
• Maintains a record of completed work.
• Follows instructions and communicates with supervisor/trainer and customers when appropriate to ensure customer expectations are met.
VXI GLOBAL SOLUTIONS
Phoenix Blvd
Atlanta, GA 30303 United States
01/2015 - 05/2017
Hours per week: 40
Customer Service Representative
Duties, Accomplishments and Related Skills:
• Interacted with customers via telephone, or e-mail, to assist with a variety of customer inquiries and issues, maintains a high-volume workload within a fast-paced environment, ensures the department’s productivity standards were exceeded.
• Recognized, conveyed, promoted, and sold products and service value. Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Acted as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
• Stayed up to date with current and emerging communications and entertainment technologies for both the company and its competition.
• Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
• Supported other lines of business as call volume dictates, entered and confirmed sales when appropriate, achieved overall performance goals of the organization.
• The ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE).
• Promoted and recommended Comcast products and services based on a logical relationship to the customer’s needs and interests, elicit and record customer information and inquiries using a computerized system.
• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact. Address a wide range of issues/problems that require unique solutions.
• Assist customers in understanding and meeting their financial responsibilities.
• Secure, analyze and protect sensitive personal and financial information.
• Make determinations and use sound judgment to resolve customers disputes and delinquency issues.
• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
Sundance Healthcare Services, Inc
Jonesboro, GA 30236 United States
02/2013 - 01/2015
Manager
Duties, Accomplishments and Related Skills:
• Provides technical advice to the professional staff relative to the best method of recording diagnoses and operations to assure maximum reimbursement potential.
• Interprets and adapts health information guidelines; uses judgment in completing assignments using incomplete or inadequate guidelines.
• Provide technical assistance to individuals and businesses primarily through telephone interaction and face-to-face contact.
• Address a wide range of issues/problems that require unique solutions.
• Apply assist customers in understanding and meeting their financial responsibilities.
• Secure, analyze and protect sensitive personal and financial information.
• Make determinations and use sound judgment to resolve disputes and delinquency issues.
• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
• Analyzes medical records to identify all pertinent diagnoses and procedures for coding, and to evaluate the adequacy of the documentation. Research database information and determines appropriate actions to take to resolve issues.
• Assists clients in completing necessary forms and documentation to process their cases.
• Prepares case notes detailing actions taken.
• Reads and understands the content of the medical record, the terminology, the significance of the comments, and the disease process/pathophysiology of the patient. Receives and responds to telephone calls from customers concerning income and medical verification
• Accurately performs the full scope of outpatient coding, including ambulatory surgical cases, diagnostic studies and procedures, outpatient encounters, and/or inpatient coding, including inpatient discharges, surgical cases, diagnostic studies and procedures, and inpatient professional fees.
• Ensures physician documentation supports the diagnoses and procedures coded.
• Reviews the patient record to ensure all conditions for which care was given have been documented by the physician in the proper sequence of importance, and all operations and procedures have been described appropriately and related to clinical diagnosis recorded.
• Completes Patient Treatment File (PTF), in Quadra-med and Vista by abstracting information, including clinical and demographic information, from the record. Additional Duties, Accomplishments, and Related Skills
• Assists with developing goals and objectives of the member agencies and establishes and maintains an up- to-date local emergency operations plan.
• Assist in staffing programs. Knowledgeable about procedures and regulatory requirements for staffing.
• Knowledge of Federal pay regulations and conducting new employee orientation.
• Have experience in processing a variety of personnel actions, interpreting record keeping regulations
• Responds to actual emergency incidents. • Coordinates and manages emergency operations through the Emergency Operations Center.
• Plans, implements and coordinates programs including resource management, operational readiness, and response plans and capabilities.
• Organizes and conducts training for the members; organizes and attends operational area meetings; evaluates the effectiveness and efficiency of disaster exercise and event responses.
• Organizes, trains, and maintains state -wide Incident Command Management Teams.
• Alerts appropriate state and federal agencies of actual emergencies or disasters and coordinates the response operations of local government and support agencies before, during and after an emergency or disaster.
Education:
Strayer University Morrow, GA United States
Some College Coursework Completed
Job Related Training:
Certified in Billing and Coding Specialist
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