Career Opportunities Insurance Agent

TeShajla Stallworth

**** **** ** *******, ** ****3 ********@***.*** 256-***-****

November 18, 2024

After hearing about the potential career opportunities with your company I became extremely eager to contact the individuals necessary to find out the most information. Therefore, I decided to send my information to you as soon as possible in order to be considered for the position that is now available.

Specifically, I would like to better utilize my self-motivation, management, and eagerness to help make a change, in order to ensure growth and maximize self-potential. As you will see from my resume, I have not only the professionalism thatour company is seeking, but I have the persistence of personal growth, personal improvement, and self-direction in the work environment.

During various jobs and positions, I was highly successful with multi-tasking while working with individuals from a wide range of backgrounds. Being able to properly balance work and other endeavors is further evidence of my ability to multi-task. My hands-on work experiences include Customer Services, Sales, License Insurance Agent, and Computer Proficiency. I have exemplified dedication and professionalism in every aspect of my previous employment.

I am eager to join this successful team and my references are available upon your request. Because my resume is only a summary of my background, I would welcome the opportunity to meet with you personally to discuss mutual interests.

Thanks for your consideration, and I look forward to hearing from you soon.

Sincerely,

TeShajla Stallworth

I am a highly motivated individual seeking new challenges through career opportunities. A responsible, organized, astute and valued professional with my greatest asset being abilities to inspire, motivate, and create new ideas while respecting and recognizing the ideas of others. An articulate and effective communicator, with the background and knowledge to implement changes and follow through with established policies and procedures.

E D U C A T I O N

BACHELOR OF SCIENCE

Major: Biology/Pre-Med

Minor: Chemistry

Alabama A & M University

Normal, Alabama

May 2006

E M P L O Y M E N T S Y N O P S I S

Comdata Fleetcor, Brentwood, TN (Remote)

January 2022- October 2024

Account Manager II/Analyst

•Working directly with clients to provide day-to-day account support, problem resolution, research, and analysis to produce solutions in advance to retain relationships.

•Responding to inbound emails, faxes, and phone calls.

•Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components.

•Conducting regularly scheduled calls and presentations to review business performance, including training and education.

•Using customer feedback to monitor the status of service levels, identify problems and revenue growth potential within the client base.

•Interacting effectively with internal departments to support the customer base.

•Introducing and promoting other Comdata products to satisfy the client base; promoting lead generation to the Relationship Management Team.

•Meeting productivity requirements in regards to territory management and quality contact with customers

•Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

•Developing professionally, improving performance, and understanding the tools in place and maximizing their use.

•Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.

•Serving as a key contributor in developing and testing new processes and procedures that enhance the users experience.

Comdata Fleetcor, Nashville, TN (Remote)

July 2019- January 2022

Fleet Advisor / ALPINE Team

•Provide courteous, timely, and effective account support, work toward becoming knowledgeable in advanced techniques for servicing customers on various Fleetcor products.

•Drive provider retention by offering account solutions to callers by encouraging product usage.

•Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate a willingness to cross-train in department support areas.

•Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service.

•Provide Elite Sales rep in everyday tasks and duties that only we have access to get complete (update account info, order cards, process online requests and set ups, and manage the account on a financial basis).

•Communicate and assist my peers and other departmental co- workers with account maintenance and updates for the daily process that may be difficult to make an adjustment through such as escalation and other departmental requests.

Jupiter Auto Insurance Managing Agency, Nashville, Tennessee

April 2018- June 2019

Licensed Insurance Agent/ Customer Service Team Lead

●Deliver prompt and professional solutions for customer inquiries via phone, email online chat, investigating customer problems, and finding solutions.

●Communicate with customers directly either by phone, email, or electronically, make outbound calls to reach customers and verify account information, process policy endorsements for existing and renewal business.

•Take payment information and other pertinent information while verifying address and phone numbers.

•Process cancellations request and complete refunds when needed.

•Answer questions regarding policy status and other policy issues, suggesting solutions when a product malfunctions.

•Working with customer service supervisor and manager to ensure proper customer service is being delivered.

National American Miss (NAM) Nashville, Tennessee

February 2018- April 2018

Personal Assistant

•Assist the Program Director with the pageant process from processing application, open calls, awards and winnings, sponsorships, and fundraisers.

•Processing for payments and financial transactions.

•Scheduled venues and events, coordinating practice and pageant events.

Advance Financial, Nashville, Tennessee

November 2016- February 2018

Supervisor Online Department

•Responsible for making sure all online transactions are exemplifying the commitment of providing an excellent customer service experience.

•Accurately performs financial transactions including, but not limited to loans, check cashing, wire transfer, money orders, and bill payments.

•Adheres to company guidelines and strictly follows all company procedures performing all duties as assigned.

•Continually works to gain a high level of product expertise maximizing the customers experience every opportunity that comes available.

•Complies with all state and federal laws governing the financial services industry.

Covington Credit, Madison, Alabama

August 2015-August 2016

Branch Manager

•Directed all aspects of branch operations including compliance, sales, marketing, training and loan closing expertise. Making sure the underwriting and collections process was implemented accordingly.

•Supporting my staff ensuring that quality loans were processed expediting the closing, funding, and the receipt of properly booking quality loans.

•Conducting weekly training sessions to build relationships and a willing to learn environment which helps allow me to hold individuals accountable and more prone to learn.

•Responsible for all legal actions taken place within the branch.

DirecTV, Huntsville, Alabama

April 2010- June 2015

Senior Account Specialist (ACE/CRG/EBG/ACE2.0)

•Demonstrate organizational, detail orientation, and time management skills to ensure that work related activities are completed in an accurate and timely manner, while utilizing my ability to successfully keep up in a fast paced environment.

•Active Listening skills for the purpose of determining customers’ needs and problem solving with the intent of keeping customers long term.

•Able to interact with distressed customers to provide information response to inquiries about products and services, resolving service complaints and effectively facilitating success in conflict

•Provide New Hire support and training to gain the access for the completion of their OJT session. Making sure they had ass information to prepare them for the entry to the production level of performance.

Barnes & Noble / Gel Enterprizes Alabama A&M University Bookstore, Normal, Alabama

May 2006- April 2010

Manager General Merchandising

•Maintain daily store operations for a 2.5-million-dollar location, coordinating and communicating with company buyers on items to purchase for store inventory.

•Assist employees along with customers with daily sales.

•Aide in the developing financial goals & quotes monitoring the results in the areas of sales, operations, expenses, and inventory throughout the region.

•Maintain a clean, functional, visually appealing work environment for the customers and employees.

Huntsville City Schools, Huntsville, Alabama

September 2005- May2007

Intervention Specialist

•Assist at –risk students in Math & Reading.

•Monitored and Tested students for placement in these subjects working with them in a setting that allowed them to receive one-on-one learning.

•Helped increase the literacy rate in K-5 students by using Dibeling programs and direct instruction manuals that are responsible for their reading & pronunciation percentages rising by more than 50%.

Huntsville City Recreation, Huntsville, Alabama

May 2002- August 2005

Activity Coordinator

•Tutorial programs for students K-5 in Math, English, and Science.

•Implemented educational summer Enrichment programs, held responsible for all fees, accounts payable and receivable coordinate.

CO M P U T E R C A P A B I L I T I E S

Microsoft Office™, Windows, Data Entry, Sales Force, I Connect Data (ICD) Intuit QuickBooks, Google Workspace, Metrix

VOLUNTEER EXPERIENCE

Belmont Farms HOA President, HEALTHSOUTH (PT) assistant, MAD Athletic Training, Huntsville Hospital Boys & Girls Club of America, Habitat for Humanity, YMCA, Tutoring

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate