Customer Service Representative
Resume:
ANDERA
BARGEMAN
***************@*****.***
Lafayette, La 70501
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Successful tax professional focused on performance, customer service and compliance. Offering over 5 years of expertise in reviewing annual reports, intangible tax and sales tax. Experienced in assisting with financial planning and analysis. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
Boneafyd All Around Works - Tax Preparer
Lafayette, LA.- Dallas TX • 09/2009 - Current
VXI Global Solutions - Customer Service Representative Spring • 02/2020 - 05/2023
WORK HISTORY
Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
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• Analyzed financial records to verify accuracy of tax returns. Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
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Increased client satisfaction by providing accurate and timely tax preparation services.
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Completed and filed returns with tax departments at local, state, and federal levels.
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Maintained complete records of client tax returns and supporting documentation in secured areas.
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• Assessed client tax situations to determine best filing options. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
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Documented customer complaints and inquiries for use in technical documentation and bug tracking
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Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
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SKILLS
• Computer skills
• Customer service
• Microsoft office
• Communication skills
• Front desk
• Cash handling
• Typing
• Guest services
• Hotel experience
• Computer literacy
• Report creation
Building Customer Trust and
Loyalty
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• Credit card payment processing
Calm and Professional Under
Pressure
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• Issue and Complaint Resolution
• De-escalation Techniques
• 36 wpm Typing Speed
Courteous with Strong Service
Mindset
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• Supervising experience
EDUCATION
Acadiana High School
Lafayette, LA • 05/1994
High school diploma
• Honor roll
• Graduated 3.7+ GPA
Volunteered on a monthly basis
to prepare meals at the local
community food bank
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Apple - Technical Support Representative
Arlington • 07/2018 - 01/2020
Olivent co - Customer Service Representative
Arlington • 01/2016 - 06/2017
Assisted in technical support process refinement to improve customer service and support.
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Assisted customers with various types of technical issues via email, live chat and telephone
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Customer service technical support- Home Based, Taking incoming calls, and made outbound calls anytime me and the customer call disconnected
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I made sure all of the customer correct information was entered in the system, I also did troubleshooting on devices and if we were not able to solve the problem over the phone I scheduled appointments for the customer to visit then the nearest store! I answered all frequently asked question that customers have and needed a clear understanding on, when dealing with their device it self or any billing questions
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• Maintained up-to-date knowledge of product and service changes Educated customers about billing, payment processing and support policies and procedures
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
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Maintained accurate and current customer account data with manual forms processing and digital information updates
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Making Outgoing calls,taking incoming calls, scheduled call backs as well as booking cruises
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Fixing any problems that customers are having and frequently asked question about cruises.
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