Cyber Security Operations Manager

Romeo Valdez

IT Operations Manager: Incident Mgmt & Cybersecurity

Austin, TX 956-***-**** ******.*****@*****.*** LinkedIn GitHub

SKILLS

Incident Management, Problem Management, Cybersecurity, Process development and documentation, Penetration testing, project management, requirements gathering and analysis, people management, team leadership, packet analysis EXPERIENCE

Maveris, Austin, TX - Cyber Security Operations Lead Feb 2024 - Present

● Lead the integration and onboarding of available detection capabilities into VA CSOC's monitoring platforms

● Operationalize detection analytics across various cloud environments, ensuring effective 24x7 monitoring and incident response capabilities are in place

● Develop or update cyber incident response playbooks and incident response plans to include detailed procedures, stakeholders, and toolsets

● Work closely with security architects, compliance analysts, and technical project managers to align security operations with overall security strategies and compliance requirements

● Train and guide SOC team members on new detection tools and procedures

● Continuously assess and improve detection and response capabilities to keep pace with evolving threats

● Coordinate with IT and security leadership to report on operational status, challenges, and progress of cyber security initiatives Bayside, Austin, TX - WPC Apple Pay Incident Commander August 2021 - Nov 2023

● Collaborates with the WPC Incident management team, and across various Apple Pay verticals on multiple incident focused activities (documentation, reporting, process improvement, problem management.)

● Facilitates incident bridges for critical severity events impacting Apple Pay services and communicates timely updates to stakeholders.

● Reviews and follows up on recent inkblot tickets to ensure proper fields are completed and RCA details are received.

● Hosts retrospective meetings with key stakeholders internally and with partners to discuss critical incidents and the action items created as a result.

● Suggest process improvements for organizational cohesion across incident, problem, and change management for WPC Apple Pay Services. Electronic Arts, Austin, TX - WWCE Incident Manager Sept 2018 - August 2021

● Plays a central role in supporting Service Delivery Operations through active mitigation of incidents and proactive prevention of future problems.

● Meets with key stakeholders to discuss recent service disruptions, KPI’s, and program performance.

● Sets personal and team incident goals that align with the organization and measure response, mitigation, and communication SLA’s.

● Provides leadership and coaching to a global team of WWCE analysts

● Collaborates with internal groups: System Owners, EAIT, Studios, and

● Service Delivery teams to achieve successful project launches and/or mitigate issues that arise.

TXNICUSA, Austin,TX - IT Service Desk Manager

June 2015 - Sept 2018

● Hire, train, manage, coach, and mentor team of 6 Service Desk analysts, including performance management and career development.

● Provide support and oversight for the Texas.gov program and service desk management activities such as prioritization of incidents and service requests, problem management, reporting of services, and resolution of escalated issues.

● Met with partners on a regular basis to discuss program status, marketing campaigns, service disruptions, and transaction volume.

● Served on the change control board; helping plan, prioritize, and approve upcoming maintenance activities.

● Collaborate internally with Project management, Legal, Development, Finance, and Marketing teams.

● Texas NICUSA Service Desk awarded the bronze by nationally recognized Stevie Awards for Sales and Customer Service during my tenure. TXNICUSA, Austin,TX - IT Service Desk Analyst

May 2012 - June 2015

● Reviewed, edited, and developed process documentation and user guides for managing partners.

● Liaison with technical team and external parties to investigate and resolve reported issues.

● Facilitated conference calls and partner meetings to communicate technical details and business impact statements.

● Collaborated in launching the Oregon.gov Service Desk and transitioned responsibilities after structure had been established. EDUCATION

University of Texas San Antonio - B.A Economics

June 2006 - December 2009

CERTIFICATIONS

ITIL Foundation Certificate in IT Service Management, Certified Scrum Master, Knowledge Center Services (KCS), Google Cybersecurity, ISC2 Cyber Security TOOLS

ServiceNow, Radar, JaaS, Confluence, EagleVision, Jira, Salesforce, Tableau, Wireshark, Burp suite, Splunk, Sumologic, MS suite, PagerDuty, Microsoft Defender, Microsoft Azure

Cyber Security Projects and Courses

● Networking

CISCO Networking Academy: Introduction to Cyber Security

Palo Alto Networks Security

● TryHackMe Hacking Labs

Pentesting Principles

Burp Suite Module

OWASP Top 10: Understanding Vulnerabilities

● Wireshark Packet analysis

Wireshark for Basic Network Security Analysis

TryHackMe Wireshark Lab

● Burp Vulnerability Scanning

Burp Suite server side vulnerabilities

● Python

Security Header Check

Google Crash Course on Python

Developing Applications in Python on AWS

● Courses

Google Cyber Security

AWS Cloud Technology Consultant

EC-Council: Ethical Hacking Essentials

CISCO Networking Academy: Endpoint Security

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