Administrative Support Assistant

JENNIFER PROSDOCIMI

Jersey City, NJ

201-***-**** *******@*****.***

Profile Summary

Hardworking, innovative, and service-oriented professional with 20+ years of experience in the medical and hospitality industries providing support to clients and management. Provides various administrative and client service support such as scheduling, record keeping, and report analysis. Effective multi-tasker, adept at completing tasks quickly and efficiently. No job too big or small, comfortable with direct manual work as well. CORE SKILLS & COMPETENCIES

Administrative Support

Documentation & Reporting

Detail-Oriented Per State

Guidelines

Inventory Management

Customer Service

Excellence

Problem Solving

Communication

Training Management

Knowledge of Current Sanitation

Standards

Languages: Conversational Spanish & Portuguese

PROFESSIONAL EXPERIENCE

Administrative Assistant: DaVita Renal Center Bayonne, NJ July 2013 – July 2024 Overview: Leverages interpersonal skills to greet visitors at the reception area. Liaises between upper management with employees and patients. Performs scheduling, medical record keeping and scanning, report analyzing, and other administrative support. Operates the fax machine, e-fax, scanner, digital files scanner, and other office equipment in line with performing the administrative work.

Received performance plaques from upper management for her commendable work. Key Responsibilities:

Data Collection & Analysis: Communicates with patients to ensure that all their needs are met in a timely manner. Documents patient charts and performed data entry for hemodialysis Medicare-quality rating system.

Documentation & Reporting: Creates the monthly inventory reconciliation report ensuring that the inventory in the system matches with the physical inventory. Manages incoming and outgoing inventory ordering programs while accurately tracking movement.

Office Administration: Performs administrative tasks such as archiving and sending files and answering phones and email queries. Communicates with staff in other medical facilities to update the patients’ status and communicate it to the clinical team.

Office Manager RCA Property Management Bayonne, NJ Feb 2013 – Feb 2015 Overview: Assisted with office administration and went to site locations for overseeing of renovation projects. Checked with property owners and trained the housekeeping staff on cleaning and equipment maintenance. Scheduled and prepared for the board member meetings, as well as joined meetings, expos, and classes pertaining to company policies.

Simplified the housekeeping services : innovated ideas implementing the use of lighter weight equipment, saving time and expense for the company with better performance from employees. Key Responsibilities:

Client Engagement: Greeted the clients in a professional and friendly matter, establishing good rapport and maintaining positive experience for diverse clients.

Team Communication: Liaised with the Company Manager and service vendors.

Office Administration: Assisted with office administration, property management relations, employee evaluations, and location inspections, to ensure optimal workflow. JENNIFER PROSDOCIMI 201-***-**** *******@*****.*** ADDITIONAL NOTEWORTHY EXPERIENCE

Environmental Service & Transport Dispatcher Hospital Housekeeping Systems Bayonne, NJ May 2010 – Sept 2021 Event Coordinator Holiday Inn Hotel Newark, NJ Apr 2008 – Nov 2009 Room Service Order Taker Hilton Hotel Newark Airport Newark, NJ Sept 2002 – Oct 2006 EDUCATION

MBA Certificate Business Essential Program Rutgers CMD Newark, NJ Nov 2004 BA Psychology Rutgers University Newark, NJ Jan 2001 PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Work Environment Safety and Disinfection Training Hospital Housekeeping Systems HHS1 for CarePoint Health 2010 Certified Medical Record Specialist Bayonne Visiting Nurses 2007 Certificate to Serve Food & Beverages Hilton Worldwide Hotel 2005

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