Project Manager Customer Service
Resume:
Associate Of Arts:
Business Photography
Hacc Harrisburg
Harrisburg, PA
High School Diploma:
Dallastown High School
Dallastown
*************@**.***
Www.linkedin.com/in
/michelledycus
Skills
Project planning and
development
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• Contractor management
• Vendor management
• Resource allocation
• Expense tracking
• Inventory control
• Document management
Material estimates and
purchasing
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Equipment management and
procurement
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• Quality assurance and control
• Construction/Office software
• Invoice processing
Verbal and written
communication
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• Multitasking
• Risk management
Education And Training
Proven Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Petrus Holdings - Summit Project Group - Project Manager Aspers, Pennsylvania
01/2020 - 12/2024
Contractor USPS - Manager Carrier Delivery Fleet
Mont Alto, Pennsylvania
Michelle Dycus
Summary
Experience
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
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Created and implemented project plans with established timelines, contractor schedules, and material orders.
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Negotiated and analyzed contracts with vendors, suppliers, and contractors for accuracy, while keeping the scope of work and relevancy in mind.
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Maintained digital records by utilizing data management software for communicating project plans, objectives, updates, changes, and invoicing.
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Provided excellent communication between all parties, while identifying and resolving problems quickly.
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Built and established strong partnerships with teams, vendors, contractors, and clients.
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Organized up to five or more on-site contractors simultaneously, ensuring project specifications.
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Overhauled the material procurement procedure, and accelerated sourcing time by 20%.
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Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.
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• Used architectural CAD blueprints/shop drawings in CAM software. Submitted project deliverables to clients, consistently adhering to quality standards.
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Oversaw detailed architectural millwork projects with specific client-based needs and aesthetics.
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Managed multiple million-dollar projects with competing deadlines simultaneously, and conducted periodic inspections of job sites for quality and progress.
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Managed a $3 million renovation of a 22,000 sq. ft. warehouse into a manufacturing complex that involved installing and setting up an Essetre CNC timber frame and a Prussani CNC stone-cutting machine.
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01/2016 - 01/2020
Church And Dwight - Warehouse Clerk
York, PA
12/2012 - 01/2016
Organized carriers for daily mail and package delivery, while handling vehicle and route obstacles.
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• Directed recruitment, hiring, and training of new staff members. Established processes to ensure efficient workflow and timely delivery, decreasing late delivery times by 20%.
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Resolved customer complaints and issues promptly, maintaining a positive brand image.
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Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
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.Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
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Recorded shipment data for reporting, accounting, recordkeeping purposes and for perming cycle counts.
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Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
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