Store Manager Customer Service
Resume:
Owen C. Leslie
Raleigh NC **601
**************@*****.***
Objective
To obtain a challenging and rewarding position in management, utilizing knowledge and skills gathered throughout work experiences, educational background and current studies to effectively bring highest level of customer service.
Profile
Nearly 10 years experience as a professional manager.
Ability to direct complex projects from concept to fully operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Proven ability to work in unison with staff, volunteers, and upper management
Education
Exceed College
Jamaica
Diploma in Business Management Studies (1991-1995)
May Pen High School
Jamaica
High School Diploma (1985-1990)
Employment
Forever 21: Store Manager 2006-present
oMerchandise floor presentation, all aspects of the day operations including:
Opening and closing of the store, logistics, employee supervision and scheduling, and reporting directly to District Managers.
Maxway: Store Manager 2007-2013
oMerchandise floor presentation, all aspects of the day operations including:
Opening and closing of the store, logistics, employee supervision and scheduling, and reporting directly to District Managers.
The Sharper Image: Sales Associate 2006-present
oProviding superior customer service in a mid volume specialty electronics store.
Against All Odds, USA: Co Manager 2000-2006
oMerchandise floor presentations, all aspects of day to day operations including:
Opening and closing the store, logistics, employee supervision and scheduling, and reporting directly to store manager
Casual Corner: Supervisor 2002-2003
oMerchandise floor presentations, all aspects of day to day operations including:
Opening and closing the store, logistics, employee supervision and scheduling, and reporting directly to store manager
Rainbow Apparel Store: Co-Store Manager 2000-2006
oMerchandise floor presentations, all aspects of day to day operations including:
Opening and closing the store, logistics, employee supervision and scheduling, and reporting directly to store manager
Stern’s Department Store/Liz Claiborne Consultant 1998-2000
oRecruit new clientele, merchandising of my shop and opening new credit accounts
Interests
Section 1.01: Management/Supervision
Directed recruitment and retention of supervisors and staff of 42 employees
Trained, supervised, and evaluated staff, coached improvement management skills
Resulted in multilateral staff achievement of work objectives.
Managed and developed over 200 volunteers into goal-oriented, cohesive group.
Successfully refined and implemented new projects.
Employment
Resource Consultant: Health Care Services, Ukiah 1994-present
Provide private professional case management services for dependent adults
Executive director: Senior Center, Ukiah 1989-1994
Oversaw operations of daily senior programs for 300 clients at 25,000 sq. ft. facility.
Directed transportation, adult day healthcare, home delivered meals, nutrition, outreach, Alzheimer’s, in-home care, and peer counseling.
Teaching Assistant, Gerontology Program, Oak Tree State University 1988-1989
Student-taught death and dying class and inter-generational realations.
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