Scrum Master Project Manager
Resume:
Sterling Kroll
Email: *************@*****.***
Mobile: 210-***-****
LinkedIn: https://www.linkedin.com/in/sterling-kroll-79bb0223/
Professional Summary
I am a seasoned Agile Coach and IT Project Manager with proven track records at companies like USAA and Avalara. I enhance team productivity and stakeholder satisfaction through expert application of Agile methodologies and Scrum mastery. I excel in servant leadership and Agile training, significantly boosting organizational agility and project delivery efficiency. I am skilled in Agile risk management, data-driven decisions, monitoring teams' performance, and fostering collaborative environments.
Work History
Avalara - Agile Coach, Scrum Master, Product Manager
Seattle, WA 08/2021 - 09/2024
●Collaborated with top management to craft a dynamic agile strategy, enhancing our organizational agility and driving impactful growth to drive team productivity by 10-20%.
●Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
●Negotiated with product and business teams their priorities to deliver the largest ROI work first.
●Boosted stakeholder engagement by delivering dynamic bi-weekly status updates and actively integrating their feedback into every project iteration.
●Empowered team members to self-organize, boosting morale and overall job satisfaction.
●Facilitated conflict resolution within teams to maintain momentum toward project goals.
●Oversaw projects and tracked metrics in Jira to centralize data, reflect progress, and enable data-driven decision-making.
●Scrum coordinated four teams, facilitating all scrum ceremonies, identifying areas for team improvement, tracking metrics, and managing dependencies.
Capital Group - Lean Agile Practitioner
San Antonio, TX 11/2019 - 08/2021
●Promoted a positive work environment by encouraging open communication among staff and enhancing teamwork through team-building events focused on process improvement.
●Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
●I organized department-wide Program Increment Planning sessions to discuss cross-team dependencies and identify potential risks.
●Facilitated dynamic Scrum of Scrums meetings to tackle roadblocks head-on and share exciting progress updates, ensuring seamless coordination and collaboration across teams.
●Tracked portfolio progress using metrics and used outputs for making data-driven decisions in Jira.
●Demonstrated strong time management skills, allowing for the timely completion of daily tasks while providing excellent care to clients.
●Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
Wells Fargo - IT Project Manager
San Antonio, TX 02/2018 - 07/2019
●Streamlined project delivery by 10% by implementing Agile methodologies and improving collaboration among team members.
●Fostered dynamic collaboration among team members to tackle complex technical challenges with efficiency and creativity.
●Managed cross-functional teams to ensure efficient allocation of resources and project completion.
●I have identified the plans and resources needed to achieve the project's goals and objectives.
●Used Trello to track progress with each geographic location to handle the complexities of locations and upgrades.
USAA - IT Project Manager, Scrum Master, and Mainframe Systems Engineer
San Antonio, TX 11/2007 - 01/2018
●Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
●Successfully navigated and oversaw project budgets to ensure alignment with our goals and timely delivery of key results.
●Negotiated contracts with vendors that led to cost savings and maintained a high level of service.
●Mentored and trained staff in best practices fostering a culture of continuous improvement.
●Coordinated system integration efforts by collaborating with vendors and internal teams for seamless transitions.
●Improved system performance by identifying and resolving technical issues promptly reducing outages.
●Evaluated new tools and technologies for possible integration into existing infrastructure environments.
●Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
●Coordinated with stakeholders throughout all stages of the project lifecycle.
●Successfully navigated the complexities of compliance and efficiency by renegotiating contracts and implementing innovative replacements, resulting in an impressive $25M savings on upgrades!
●Tech-led efforts to automate manual processes; saving time and errors while improving system availability.
Volunteer work
●Collaborated with other nonprofit organizations to develop joint initiatives like hurricane relief that benefited the broader community.
●Supported efficient operations at a homeless shelter, preparing meals and organizing supplies.
Education and Certifications
●University of Phoenix, MBA
●Brigham Young University Idaho, Bachelor of Science in Information Technology
●Project Management Institute - Agile Certified Practitioner (PMI-ACP)
●Certified Scrum Master (CSM) through Scrum Study
Skills and Languages
●Agile Framework Methodologies
●Servant Leadership
●Scrum Master
●Agile metrics, risk, and dependency management
●Adaptability
●Negotiator
●Positive attitude
●Team player
●Dependability
●English - fluent
●Polish - Intermediate
●HTML and CSS - Intermediate
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