Sales Associate Customer Service

Atlanta, GA *****

347-***-****

*************@*****.***

EDUCATION AND

TRAINING

Bachelor of Arts

Communications

Temple University, Philadelphia, PA

May 2003

MBA

Kennesaw State University,

Kennesaw, GA

SUMMARY

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. SKILLS

EXPERIENCE

SALES ASSOCIATE

Bloomingdale's Atlanta, GA December 2024 - Current SALES ASSOCIATE

The Loft Atlanta, GA October 2024 - Current

BOUTIQUE MANAGER

CANDACE JONES

• Professional demeanor

• Brand promotion

• Friendly and outgoing

• Cash handling accuracy

• Exceeds sales goals

• Upselling and cross selling

• Store opening and closing

• Sales expertise

• Service oriented

• Relationship building

• Client retention strategies

• Positive and professional

• Energetic self-starter

• Facilitated friendly and professional conversations to identify customer needs.

• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

• Collaborated with sales team members to meet targets.

• Boosted revenue through strategic upselling of related items tailored to customer interests.

• Regularly outperformed daily sales objectives.

• Maintained up-to-date knowledge of store merchandise and policies.

• Assisted customers with product selection, sizing and styling.

• Processed returns, exchanges, and refunds in accordance with company policies.

• Developed trusting relationships with customers by making personal connections.

CJ

Suede Lounge Brooklyn, NY May 2010 - April 2020 RELATED EXPERIENCE

• Developed and maintained relationships with vendors to ensure timely delivery of inventory.

• Implemented strategies to increase traffic flow in the store through promotional campaigns and special events.

• Created monthly budgets for store operations, including payroll, marketing and inventory costs.

• Cultivated loyal customer base by providing excellent customer service.

• Managed store operations during peak hours when needed, including handling cashier duties.

• Over 10 years in corporate human resources as a talent leader and head of diversity equity and inclusion. Companies included but not limited to JP Morgan, Marsh and Principal financial services.

Contact this candidate