Customer Service Administrative Support
Resume:
Melinda Taylor
Greensboro, NC
***************@*****.***
Work Experience
Remote Compassionate Care Representative
Pyx Health - Greensboro, NC
February 2022 to March 2023 (DH)Con
Assist health insurance plan members with their loneliness, depression, and anxiety.
Lead members through a program called Thrive Pathway that improves member's mental health with activities related to their social, emotional, intellectual, and physical health
Complete screenings with members for loneliness, depression, and anxiety
Help members with regular nonjudgmental emotional support companion calls
Find beneficial resources for members who need them for basic life necessities such as food, transportation, housing, employment, etc.
Teach members about the Pyx Health application and its usefulness in accessing their health plan and Pyx Health mental health services
Strive to better the member's lives in any way possible while also maintaining quotas and task requirements
Remote Certified Addiction and Abuse Recovery Coach
Addiction and Abuse Recovery Counseling Services - Greensboro, NC
December 2020 to June 2022(DH)
Teach and coach students in the ARCS program who suffer from addiction and abuse
Assist students with their inner healing
Teach them how to help others heal
Coach students with different coaching methodologies
Guide students through the ARCS curriculum
Support students in completing their double coaching certification
Teach and coach individual students who need and want more assistance and support
Assist students and clients with self-care, self-love, boundaries, addiction, and abuse
Encourage students and clients to be accountable to themselves and the program
Teach empowerment, strength, faith, inner child work, addiction and abuse cycles
Remote ESL Tutor
Cambly Tutor
June 2014 to April 2024
Tutored English as a second language students online from home
Participated in conversations with students about a myriad of topics
Assisted students in practicing English speaking, reading, pronunciation, grammar, comprehension, writing, vocabulary, listening, and conversation
Discovered students learning history and allowed them to lead the class or lead the class depending on their preference
Taught students from all around the world, of all ages, and all abilities
Read and discussed articles with students and was requested by them often
Created and utilized Cambly lesson plans and pencil tool as needed and taught informal lessons as well
Remote ESL Teacher
Education First
October 2020 to June 2021
Taught Chinese children students in English as a Second Language online from home
Assisted students with their English speaking, reading, pronunciation, grammar, comprehension, vocabulary, listening, conversation, writing, and phonics
Utilized Education First lesson plans for children aged five to ten
Interacted with students of different English-speaking abilities and exercised patience with those who spoke less and challenged those who spoke more
Corrected grammar, pronunciation, reading, comprehension, vocabulary, listening, conversation, writing, phonics and speaking mistakes while also answering questions that students asked
Taught substitute and last-minute classes
Utilized classroom tools such as pointer, pencil, hand, and dice
Remote ESL Tutor/Teacher
LANGUAGE DEVELOPMENT SYSTEMS
July 2018 to December 2020
Tutored Korean adult students in English as a Second Language online from home
Assisted students with their English speaking, reading, pronunciation, grammar, comprehension, writing, vocabulary, listening, and conversation
Utilized different textbooks for students teaching English grammar at different levels
Engaged in conversation about myriad topics with students allowing them to practice their English-speaking skills
Interacted with students of different English-speaking abilities and exercised patience with those who spoke less and challenged those who spoke more
Corrected grammar, pronunciation, reading, comprehension, vocabulary, listening, conversation, writing, and speaking mistakes while also answering questions that students asked
Shared information about the United States while students shared knowledge about Korea and got to know each other and learn from each other
Remote ESL Tutor/Teacher
In-Touch Language, Inc.
February 2019 to May 2020(DH) independent con
Tutored Korean adult students in English as a Second Language online from home
Assisted students with their English speaking, reading, pronunciation, grammar, and comprehension, writing, vocabulary, listening, and conversation
Utilized different textbooks for students teaching English grammar at different levels
Engaged in conversation about myriad topics with them to practice their English-speaking skills
Interacted with students of different English-speaking abilities and exercised patience with those who spoke less and challenged those who spoke more
Corrected grammar, pronunciation, reading, comprehension, vocabulary, listening, conversation, writing, and speaking mistakes while also answering questions that students asked
Shared information about the United States while students shared knowledge about Korea and got to know each other and learn from each other
Remote ESL Tutor/Teacher
Apple Pie English
May 2024 to October 2024 (DH) independent con
Tutored Korean adult students in English as a Second Language online from home
Assisted students with their English speaking, reading, pronunciation, grammar, and comprehension, writing, vocabulary, listening, and conversation
Utilized different textbooks for students teaching English grammar at different levels
Engaged in conversation about myriad topics with them to practice their English-speaking skills
Interacted with students of different English-speaking abilities and exercised patience with those who spoke less and challenged those who spoke more
Corrected grammar, pronunciation, reading, comprehension, vocabulary, listening, conversation, writing, and speaking mistakes while also answering questions that students asked
Shared information about the United States while students shared knowledge about Korea and got to know each other and learn from each other
Education
Bachelor’s in Psychology
University of Massachusetts Boston - Boston, MA
9/2013 to 5/2017
Diploma in Medical
Bryman Institute - Brighton, MA
2005 to 2006
Associate in Liberal Arts and Science
Harvard University Extension School - Cambridge, MA
September 1998 to May
2005
update "liberal arts & sciences" to "Liberal Arts And Sciences"
Associate in Liberal Arts & Sciences
Tufts University - Medford, MA
September 1997 to May 1998
High school diploma or GED
Skills
PeopleSoft
Salesforce
Slack
Zoom
Bilingual
Experience working with students
Communications
Medical terminology
Autism Experience
Windows
LAN
Typing
Problem solving
Microsoft Office
Google Suite
Teaching
Special Needs
Addiction counseling
Google Docs
Dancing
Singing
Writing
ESL Certification
Certified Recovery Specialist
Attitude Change
Skilled Multi-tasker
Organization Skills
Interpersonal Skills
Spreadsheets
Self-care
Knowledge Acquisition
Empathic Design
Substance Use Disorders
Mental Health
Office Administration
Intermediate Conversational Spanish
Microsoft Outlook
Nonprofits
Community Outreach
Editing
Administration
Invoicing
Payroll
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