Housing Management Service Manager
Resume:
Lisa Byrne
** ****** *****, ********, ******* Green, Birmingham, B32-3SZ
****************@*****.**.**
Profile
I am an energetic, self-motivated and confident individual with experience in many different roles and sectors and some of these roles have been within management and leadership responsibilities. I am competent, open, and honest with the ability to work effectively in a team environment as well as on my own initiative. I am seeking to develop existing skills within a working environment where determination and commitment will be applied to the job role.
Key Skills
Proactive individual with hands on approach to dealing with problems
Professional approach to dealing with clients and customers
Ability to present information clearly and possess brilliant communication skills
Computer literate, general computer skills and knowledge on common software packages
Experience and the ability to prioritize and organize my workload
Strong negotiation and interpersonal skills, and able to build effective working relationships quickly
Driven and determined character, with an encouraging attitude
Education
Level 3 in Housing Management – November 2019 – December 2021
Wolverhampton University January 2018 – 3-day course
Practice Supervisor – I did this course with my manager at the time to support him with supervising a social work student, whilst they were on their work placement in Young People’s Floating Support Team
Newman University September 2008 - June 2010
BA Honor's Degree Youth and Community
Trittiford Centre Adult Education Centre January 2007 - July 2007
NVQ Level 2 Classroom Assistant
Bournville College January 2005 - July 2006
NVQ Level 3 Counseling Skills and Theory
St. Thomas Aquinas Catholic School September 1995 - June 1999
5 GCSE's including English
Employment
YMCA – Heart of England – Housing Service Manager – 01/08/2022 – Current position
•I am responsible for overseeing the efficient operation of housing services within supported and general needs stock.
•I manage and coordinate a diverse range of responsibilities, including tenant relations, property maintenance, and compliance with housing regulations and standards.
•As a housing service manager, I strive to create a positive living environment for residents by addressing their needs, implementing effective policies, and resolving concerns.
•Manage a staff team of, team lead, housing and estate officers, life coaches, night and weekend concierges, housing assistants, receptionists and housekeeping. I also liaise with contractors daily.
•Oversee and coordinate maintenance activities to ensure the proper functioning and upkeep of properties.
•Supervision and carrying out all health and safety checks.
Trident Housing Association – Manager of complex needs and long-term Intensive Housing Management Officers – 01/06/2021 – July 2022
Reporting to the service lead and over see the Intensive Housing Management Officers in this service and provide assistance to the people we support. Tasks undertaken include:
Managing the service in the absence of the service lead
Undertaking supervisions and appraisals
Turning voids around as quickly as possible within the standard spec
Training and supervising staff
Checking and monitoring all health and safety and fire safety checks are being completed and complied with.
I am committed to safeguarding and promoting the welfare of the people we support.
Trident Housing Association – Intensive Housing Management Officer for complex needs hostel for men over the age of 25 – December 2019 - June 2021
Ensuring rent arrears are managed effectively and formulating payment plans to support the tenant. I worked closely with the tenants to create action plans tailored to them; enabling them to access partner services and support them with suitable accommodation, primary healthcare, education, and employment, amongst other services that ensure the longer-term safety and security of our tenants.
I have a great understanding of homelessness, anti-social behavior, and related social issues. I have great experience of housing management and supporting people with their housing needs. I deal with people with an assertive, fair and consistent manner.
Trident Reach – Young People’s Intensive Housing Management Officer – September 2019 until December 2019
I helped to assist the Team Leader with the intensive housing management function. I played a key role in interviews and assessments, allocation of housing and settling in new clients/residents. I am highly motivated and maintained performance in line with agreed procedures and processes
I worked as part of a team of Intensive Housing Management employees to achieve the required outputs for Ravenhurst Cottages, Ferndale House and Highgate Close
Trident Group – Complex Needs (Hanwood House) Intensive Housing Management Officer – December 2019 until - Current
I am the housing officer for the 39 bed complex needs unit. I work with tenants to pay their service charges, set up payment plans and take responsibility for getting the payments to finance
Management of the health and safety of the building, security health and hygiene, fire checks and anti-social behavior and ensuring all voids are allocated quickly to avoid loss and are up to standard, using new Snap Inspect and completing reports regularly
Getting back dated payments to clear arrears from HB and tenants, completing sundry debtors, transfer requests, etc.
Providing intensive support to adult males with complex needs to maintain their tenancies
Trident Reach – Pure Project – Intervention Worker – April 2019 until September 2019
Delivered intensive work focused pre-employment and appropriate post-employment holistic pastoral support and mentoring support to disadvantaged inactive and unemployed people
I worked effectively within and in partnership with other agencies and services to deliver a joined-up service to support people in employment, education or training
I supported individual’s progression using a mix of holistic support, challenge and mentoring techniques, keeping a focus on achieving sustainable employment and, or training/education always.
Trident Reach – Young People’s Floating Support Worker – October 2018 – April 2019
Provided support for young people that live in the Birmingham area
Provided highly skilled and flexible support to young people that are homeless or at risk of homelessness with a range of issues such as fleeing abuse, drug and alcohol issues, getting into work, education, training and employment, accessing benefits and accommodation and mental health issues.
Interserve - Cleaning Assistant - April 2018 to October 2018
Cleaning of offices, toilets, kitchens and communal areas
Checking and refilling toilet roll and soap and sanitizer dispensers
Good knowledge of health and safety
Emptying of bins and recycling
TNT - Cleaning Assistant - September 2017 to September 2018
Cleaning of offices, toilets, kitchens and communal areas
Checking and refilling toilet roll and soap and sanitizer dispensers
Good knowledge of health and safety
Emptying of bins and recycling
Greggs - Shift Leader - October 2015 to September 2017
I supported the management of the shop at key times of the day, including opening and closing time. I looked after the shop for a few hours, so I’m responsible for the smooth running of the shop.
When I was on a morning shift (opening the shop), I’m setting up the shop ensuring that the team are on time with food preparation, hygiene procedures are in place, food safety records are being kept, and that first-class customer service is on show!
When I did a close shift, this is very similar to opening, but this is when the cleaning, stock counting, waste and cash management roles come into play.
Nuneaton and Bedworth Council – Assistant Scheme Manager Dec 2015 – May 2017
I helped to provide a high quality, customer-focused and professional housing support service to tenants within the scheme.
I worked as part of a team providing a range of support that enables tenants to maintain their tenancy and live as fulfilling and independent a life as possible in a safe and well-maintained environment.
I worked as part of a team to promote a supportive environment consistent with the policies and procedures of the scheme and the principles of the care standards.
I undertook specific tasks as a member of the team consistent with the maintenance of independence, choice and individual rights.
I ensured that the material standards of the scheme were maintained, consistent with the comfort and well-being of all tenants and ensuring relevant H & S procedures were followed.
I participated in the preparation, implementation and review of individual support plans in consultation with the other two scheme managers, tenants and colleagues. I participated in a key working system, maintaining such records as required. I helped to motivate and encourage communal activities within the scheme and contact with tenants and the local community.
The Four Crosses - Bar Staff - January 2017 to July 2017
Having the ability to get on with a wide range of customers
Communication and numeracy skills
Having the ability to remember drink orders
Using the till to take drink orders - Cash handling
Serving drinks and snacks
Keeping the bar clean and tidy and well stocked
Changing barrels
Trident Reach - Young Peoples Service - November 2011 – March 2015 Young Peoples Support Mentor
Delivered house related support to vulnerable young adults aged 16-25 years in the young people’s service through the Supporting People program
Managed caseload of clients
Promoted independent living by supporting clients with managing finances, benefit Claims rent and debt issues
Knowledge of legislation such as Safeguarding Vulnerable Adults Act 2009
Mentored clients through difficult situations ranging from domestic violence, self-Harming, homelessness, alcohol and substance misuse by raising safeguarding and giving one to one intensive support
Identified the needs of clients through support plans, needs and risk assessments
Worked closely with family members, social workers, court services and other Professionals to achieve positive outcomes
Contributed to the development of improving neighborhood relations for young residents by working alongside the ASBO officer to tackle anti-social behavior
Provided weekly wellbeing and health and safety checks to ensure their property is Safe
Provided information, advice and guidance to enable young people to make realistic Choices about their future, education and employment
Input client information onto the Capita system
Fox Hollies Community Centre - Youth Worker - January 2009 – July 2009
Provided support to young people aged 13-20 years old with learning disabilities/Difficulties such as Asperger’s and Down syndrome
Assisted young people with education, training and employment by conducting Workshops for CV writing and interview techniques
Ran workshop for ‘girls’ groups at local school to build self-esteem, confidence and bullying
Ran a community day with young people to give back to the community
Organized and attended residential trips
Networked with partnership organizations such as Connexions, Aquarius, The Police, South Birmingham Community radio station and BCC tenancy to improve outcomes for young people and youth projects
Managed and administered youth and community projects
Assessed the needs of young people by planning and delivering programs related to Areas such as health, fitness, smoking, drugs, relationships and bullying
Mentored clients and offered counseling when necessary
The Maypole Centre - Youth Worker - January 2008 – July 2008
Provided daily support to young people aged 13-20 years old
Organized and attended residential trips
Networked with partnership organizations such as Connexions, Aquarius, The Police, South Birmingham Community radio station and BCC tenancy to improve outcomes for young people and youth projects
Worked alongside inclusion officers in local schools to reduce the risk of truancy in Schools
Managed and administered youth and community projects such as dance sessions and community events
Completed bids to secure funding for the Youth Centre and local projects
Assessed the needs of young people by planning and delivering programs related to Areas such as health, fitness, smoking, drugs, relationships and bullying
Mentored clients and offered counseling when necessary
Crystal Clear Cleaning Services - Mobile Cleaner - January 2005 – August 2007
(Self-employed)
Cleaned businesses and private houses
Bookkeeping
Emptied bins
Vacuumed carpets
Washed and wiped floors
Dusted where appropriate
First Class Snooker Club - Supervisor - June 2001 - December 2004
Cleaning duties
Serving customers drinks, snacks and ball sets for tables (Snooker / Pool)
Management of other staff
Ensuring bar is well stocked
References available on request.
Contact this candidate