Customer Service Quality Control

RUSSELL DINH Cell: 808-***-**** Email: ********@*****.***

***** ******** ******, *********, ** 90723 LinkedIn: linkedin.com/in/russell.dinh

Honorably Discharged Veteran with nine years of service to the Hawaii Air National Guard

Time/Priority Management Leadership/Mentoring Conflict Resolution

Critical Thinking Strong Interpersonal Skills Problem Solver Customer Service Driven Teambuilder Organizational Skills Independent/Group Work Honest and Reliable Management and Supervisory Experience

Summary of Qualifications

9 years of experience in military air defense, training development, technical instruction, personnel management, production and quality control

Able to meet performance goals, schedules, and monitor staff in high-stress environments

Demonstrated ability to create instructional materials based on research and data analysis to improve administrative functions

Able to assist in the preparation and presentation of oral and written information

Able to research and create promotional materials based on programmatic goals and objectives

Excellent oral and written communication skills

Bachelor of Arts in Communication

Leadership School, Commissioned Officer of the United States

Bilingual: English and Vietnamese

Able to attain U.S. Security Clearance

Work History

English Teacher GEMS English – Language School

2017 – 2019 (25 hrs. per week) 94 Durong Chi Minh City, Vietnam 70000

Starting Salary: $40,000.00 Supervisor: HR Manager

Ending Salary: $40,000.00

Served as an independent contractor to assist students with English language across Ho Chi Minh City.

Assisted in the development and implementation of curriculum, policies, and procedures as the relate to company mission and vision

Determined course objectives and organized materials toward those objectives

Provided a physical and psychological environment conducive to effective learning

Shared and explained a body of knowledge, skills, and experiences through examples, demonstrations, lectures, and discussions

Evaluated and selected knowledge and skill areas to enhance student success

Assisted students in improving the efficiency of the English language through reading, writing, and speaking exercises

Evaluated student understanding and skills

Maintained various records such as attendance, report cards, and other skill-level assignments

Owner Auto Movers

2015 – 2017(25 hrs. per week) Honolulu, HI 96813

Starting Salary: $30,000.00 Phone: N/A

Ending Salary: $30,000.00

Researched local area to create a physical and virtual platform for low cost vehicle advertisement. Partnered with local radio station and created a website to assist customers in moving their vehicles through private exchange.

Generated new business through cold calling, internet, and radio ads

Met with customers to inspect and qualify vehicles based on Kelly’s Blue Book value of the year, make, model, mileage, and condition of vehicle

Expedited the sells process through better and more effective form of advertisement

Enumerator U.S. Census Bureau

2015 – Present (25+ hrs. per week) P.O. Box 2359, Honolulu, HI 96804

Starting Salary: $45,700.00 Supervisor: Census Field Supervisor

Ending Salary: $45,700.00 Phone: 808-***-****

Conducted research on behalf of the U.S. Census Bureau. Collected household and demographic information by canvassing all neighborhoods in Honolulu.

Verified addresses to conduct in-person interviews

Conducted interviews with residents in assigned areas and updated addresses and maps

Followed procedures to conduct accurate work while maintaining acceptable production rates

Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties

Reported any issues or concerns to immediate supervisor

Flight Instructor Freelancer

2000 – 2015 (25+ hrs. per week) Honolulu, HI 96734

Starting Salary: $45,000.00

Ending Salary: $45,000.00

Conducted training, ground and flight, in accordance with the applicable USAF Air Education and Training Command (AETC) Syllabus and FAA training requirements.

Provided ground instruction on aircraft systems, training maneuvers, procedures and other flight related subjects

Conducted pre-flight/post-flight debriefings and provided in-flight instruction to ensure students had a thorough understanding and comprehension of the training materials

Executed flight training instruction which consisted of basic flight tasks and maneuvers including steep turns, slow flight, stalls, area emergency procedures, ground reference maneuvers, normal patterns, emergency patterns, clock-to-map-to-ground navigation, pilotage and dead reckoning

First Lieutenant, F-15 Air Weapons Director Hawaii Air National Guard

1991 – 2000 (40+ hrs. per week) 360 Harbor Drive, Honolulu, HI 96818

Starting Salary: $10,000.00 Supervisor: Lieutenant Coronel

Ending Salary: $10,000.00 Phone: 808-***-****

Served as the Unit’s Weapons and Tactics Officer in charge of conducting air intercepts with armed fighters against unidentified aircraft in defense of the Pacific Islands Defense Region (PIDR).

Supervised and provided technical guidance to direct reporting Ground Control Intercepts (GCIs)

Monitored staff performance and provided feedback and guidance as necessary

Instructed a four-month training to assist enlisted personnel with upgrades from GCI to Mission Ready (MR) in preparation for actual war

Provided briefings and debriefings on mission objectives to plan and coordinate mission effectiveness

Provided oversight of ground and in-air coordinates to help with operative attacks

Air Force Achievement Medal – Outstanding Achievement during Desert Storm

Education & Credentials

Leadership School, Commissioned Officer of the United States

Academy of Military Science, McGee Tyson AFB, Knoxville, TN

Air Weapons Controller Course

Tyndall Airforce Base, Panama City, FL

Bachelor of Arts in Communication

University of Hawaii, Honolulu, HI

Key Words

DATA ANALYSIS AND RESEARCH TRAINING AND MENTORING EDUCATION INFORMATION MANAGEMENT DOCUMENTATION LEARNING THEORIES INSTRUCTIONAL DESIGN COMMUNICATION STRATEGIES EVALUATION INSTRUCTIONAL SOLUTIONS

RECORDKEEPING PROMOTING COURSES PUBLIC RELATIONS CUSTOMER SERVICE OFFICE SUPPORT ORAL & WRITTEN PRESENTAITON SKILLS OPERATIONS SUPPORT

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