Project Manager Management

Michelle A. Kittle, CSM

810-***-**** **********@*****.*** Brighton, MI 48116 LinkedIn

SENIOR IT PROJECT MANAGER

Dynamic, highly organized, results-driven professional seeking a challenging position where I can leverage my extensive expertise in Engineering and IT Project Management for small to large projects. As a certified Scaled Agilist and Scrum Master, bring a proven ability to lead cross-functional teams and manage complex projects effectively. With strong background in project scheduling and planning, combined with extensive experience in customer support roles, adept at navigating diverse environments to deliver high-quality results. Self-starter with strong written and verbal communication abilities, ready to contribute to active and innovative teams.

Skills Profile

Software Development Lifecycle (SDLC) Leadership & Team Building Agile / Scrum / Waterfall

IT Infrastructure Management Risk / Change Management Configuration Management

Quality Control / Quality Assurance (QC / QA) Budget Reconciliation / Cost Control Defect Management

Cross-functional Collaboration Resource Allocation Stakeholder Engagement

Automotive Industry Standards Strategic Planning & Analysis KPIs / Metrics Analysis

PROFESSIONAL DEVELOPMENT

GVDP (Global Vehicle Development Process) Relationship Styles Dealing with Difficult People Emotional Intelligence Web Site Development Theory of Constraints Interpersonal Skills Workshop Career Management Workshop Career Development Portfolio Presentation Techniques How to Give Exceptional Customer Service Project Management Business Process Training 9 Traits of Highly Successful Teams Project Management: Basic Scheduling & Startup and Planning } SDP-21 Overview CMMI Overview GM Business Overview (GMWAY001 & 002) GAD-QMS (Global Application Delivery – Quality Management System)

TECHNICAL SKILLS

Productivity & Office Tools Microsoft Office Suite, MS Outlook / SharePoint, Conference Room Scheduling, Teams, One Note

Project Management ADO MS Project, Microsoft Project Server, PACE Timing Network, GSTS (GM’s Global Timing System)

Additional Tools Lotus Notes / Calendaring

PROFESSIONAL EXPERIENCE

General Motors - GM Tech Center Warren, MI 4/2016 – 9/2024

Throughout tenure - held various project management and coordination roles, contributing to successful execution of numerous engineering and IT initiatives within the automotive industry.

IT Project Manager

Managed deployment of OnStar releases across global regions (GMSA/MEO), ensuring seamless coordination across 22 production and non-production environments. Created detailed deployment plans, led pre-deployment reviews, and resolved post-deployment issues to minimize disruptions. Coordinated weekly environment meetings to track progress and maintain alignment with global timelines. Planned and managed all deployment dates, ensuring on-time releases for both North America and international regions. Supported special projects as needed, leveraging strong collaboration with cross-functional teams to meet evolving business requirements.

Managed and executed successful OnStar Global Production deployments, resulting in 100% adoption of new features by GM customers while effectively tracking and resolving any issues through weekly project status meetings.

Facilitated daily stand-up meetings as a certified Scrum Master, resolving roadblocks quickly to maintain progress and achieve seamless, on-time global feature releases.

General Motors - GM Tech Center Warren, MI 9/2015 – 3/2016

Project Manager / Peer Review Coordinator (Bartech: Contract)

Managed all aspects of SMT Peer Reviews, including testing software updates, supporting future system enhancements, and troubleshooting issues with Design Release Engineers (DREs). Maintained and revised training guides, conducted user training, and ensured alignment with process updates. Prepared detailed reports for engineering management, presenting recommendations based on analysis adopted by upper management. Collaborated with stakeholders across teams to streamline processes and drive continuous improvements within the Peer Review system.

Coordinated Peer Review processes across multiple teams, ensuring smooth operations and timely completion of reviews.

Built strong cross-functional relationships by maintaining regular communication with stakeholders outside the immediate workgroup.

NSX America Corp Ann Arbor, MI 7/2014 – 8/2015

Program Management Coordinator

Supported PM Director and Senior Program Managers in reconciling monthly budgets and coordinating all project and gateway meetings. Managed preparation of Senior Staff Meeting presentations, developed and tracked key performance indicators (KPIs) and created electronic requisitions (E-Reqs) in T4M system to ensure timely delivery of parts. Facilitated onboarding and offboarding of project resources, assisted the Change Management team with ARAS tasks, and coordinated with Japanese counterparts to keep NSSA project schedules updated. Updated PM documentation and templates, ensuring all procedures loaded into IMS system as controlled documents.

Achievement Highlights:

Streamlined budget reconciliation processes, enhancing accuracy and efficiency in financial reporting for the PM team.

Facilitated timely communication with Japanese counterparts, resulting in improved alignment and scheduling for projects.

Enhanced PM documentation and templates, ensuring consistency and clarity across project management processes.

PREVIOUS EXPERIENCE

Executive Project Coordinator (Media: Contract) Volkswagen Group of America Auburn Hills, MI

Project Planner (Bartech: Contract) GM – Warren Tech Center Warren, MI

Project Team Lead (Momentum Resource Solutions: Contract) EDS Detroit Ren-Cen Detroit / Troy, MI

Vehicle Project Planner (DPM Consulting, Inc.: Contract) GM – Warren Tech Center Warren, MI

Business Analyst (Electronic Data Systems (EDS): Contract) General Motors Various Locations

EDUCATION & CREDENTIALS

Business Studies Henry Ford Community College Dearborn, MI

High School Diploma Franklin HS Livonia, MI

Certified Scrum Master (CSM) Scaled Agile, Inc. 5/2022 Exp. 10/2023

Certified SAFe DevOps Scaled Agile, Inc. 5/2022 Exp. 10/2023

Certified SAFe Scrum Master Scaled Agile, Inc. 10/2021 Exp. 10/2023

Certified SAFe 5 Agilist Scaled Agile, Inc. 10/2021 Exp. 10/2023

Certified SAFe 5 Practitioner Scaled Agile, Inc. 9/2021 Exp. 10/2023

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