Business Analyst Analysis

Neil Brown

Prior to my recent enforced break (palliative care), I have worked in Financial Services all my career and had roles with many of the largest institutions in UK and Europe. I have a wide working knowledge of Change Business Analysis with various financial products and services. I am used to working with large scale Migration, Re-Dress, Remediation, Business Change/Transformation and Regulatory projects contributing to the long-term strategies of each organisation.

I have been conducting Business Analysis work on AML change TM/KYC/Fraud), setting up RCA governance and QA frameworks, ToMs, ToRs, BCP and writing policy and procedures, and using large data sets. Working with stakeholders at all levels.

I have played key roles in the production of strategic documentation throughout the project lifecycle from Concept to Closure, using proven project methodology (including extensive experience in the AGILE environment). I have developed and contributed to the robust creation of scope definitions, requirements documents, business cases, business readiness reports, process documents, testing scripts, post implementation reviews, closure reports and benefits review documents

I consider my IT literacy skillset to be above average and have extensive experience of all Microsoft products, JIRA, Confluence, Lean Kit, Agile and SAFe, Salesforce and ProMapp.

Enforced Career Break

Mar 23 – Jan 25

Enforced break due to Palliative care for my mother (no longer required).

Royal Bank of Scotland International

Jan 23 – Mar 23

Business Analyst, Lux Regulatory Change

A short contract role working for RBSI on the new regulatory constraints with regard to customers of the bank that have accounts in Luxembourg.

Responsibilities:

Ensuring all new Lux FSA requirements were adhered to before the April 23 deadline.

Documenting and Implementing new Onboarding processes that ensure all new customers have all the required details collected in all the appropriate systems to gain compliance with the regulations.

Performing data analysis and mapping.

Leading remediation of the existing customer book to gain compliance with the regulations.

Updates to CMS systems to enable additional information to be captured and stored.

Al Rayan Bank PLC

Feb 19 – Dec 22

Lead Business Analyst, Financial Crime Transformation

Al Rayan Bank PLC is a commercial bank in the United Kingdom established in August 2004 to offer sharia compliant financial service products to customers. I was the Senior Business Analyst in the Financial Crime Change and IT department tasked with enhancing the banks AML capability (across KYC, TM, Sanctions and Fraud).

Responsibilities:

Responding to all FSA requirements relating to a section 166.

Producing Artefacts (Scope docs, Requirements docs and ToR’s) to enable engagement between AML, IT and Business Risk areas.

Identify and understand all the front and back office, customer facing processes (as-is and to-be) across all departments. Identify any gaps between the Banks new Policies, Standards and Guidelines and the process maps. Working with SME’s, update or create new process maps, where needed, to reflect the changes. Then obtain the required sign off from all levels of the Bank.

Establishing White and Black list for Sanctions activity.

Vendor comparison, selection and subsequent implementation for the new Long Term Strategic Transaction Monitoring solution to improve the banks AML capability.

Design and implementation of 2LOD MI around KYC, Sanctions and Fraud.

Leading a team of BA’s to complete all transformation activity in planned timescales and to agreed milestones.

Stand Up of new digital platform for online banking.

Migration of banks ‘On-Prem’ data capability to hosted services (via AWS).

Training and Embedding the enhanced operational capability in the bank.

Nordea Bank (Nordics)

October 16 – Jan 2019

Senior Business Analyst, Group Financial Crime Compliance (change management team)

Nordea is the biggest bank in the Nordics and one of the biggest in Europe with Circa 11 million

customers. I was a key member of the Centralisation team supporting process and organisational change of the Financial Crime Investigation business and then moving towards a centralised target state (including TMI, Sanctions and KYC).

Responsibilities:

Producing the new Long Term Strategic TMI process (including SIPOC and RASCI) aligned to the new global TM Standards.

Performing GAP analysis on existing and To-Be business units and processes.

Contributing to the To-Be org structure of Nordea’s AML capability and leading FTE forecasting based on individual transitions (TM, Sanctions and KYC).

Facilitating the identification and production of new MI to support the transitioned/centralised state.

Engaging with key project stakeholders and presenting progress of tasks to ensure delivery of key milestones.

Working with SME's to write detailed SOP's to support validated AML processes.

Define Business Readiness and Success framework.

Royal Bank of Scotland

May 16 – August 16 (Entire Program Terminated Early)

Senior Business Analyst, Williams and Glynn Implementation.

A key figure in the Change/Implementation team within E2E Financial Crime dealing with the transition and stand up of the new Williams and Glynn bank divesting from RBS. This was a long-term contract that unfortunately had to be terminated as the entire program ceased and RBS began to look at different options.

Responsibilities:

Within the Anti Money Laundering and Sanctions environment my deliverables included the Implementation and subsequent Sign off on all:

oTransitional Business Processes

oUnstructured Data Migration

oEarly Deliveries/Release Management

oSCANR/Suspense Account Migration

oTransactions In Flight

oEvent Control (PR’s DR’s Live)

oCutover Risk Assessment

o3rd Party Implementation

oWarranty Planning/Post Cutover Support

Full stakeholder engagement on all levels was required to gain Sign Off’s and this included attending and presenting at Project Working Groups.

This was a fast moving ever changing project and required the use of my full Business Analysis toolkit.

Lloyds Banking Group

June 15 – Oct 15

Senior Business Analyst, Change Control and Delivery, Corporate Pensions.

A senior figure in the setup, recruitment, training and implementation of the new ‘Change Control’ team within Corporate Pensions which has been established to ensure a single view of all change affecting the business. This team has set the foundation for a permanent allocation of FTE from the business in the Change area. As an example, during my time here I was responsible for the eradication of 35,000 duplicate policies and creating a new offshore team to work new cases in BAU saving significant time and spend.

Responsibilities:

Initial Document Analysis, Brainstorming, requirements gathering, scope definition, running SME workshops, ‘As Is’ Process Map analysis to enable me to produce recommendation papers and a robust TOM.

Impact assessment on all key risks identified.

Recruitment and Training of new permanent FTE.

Impact analysis of the proposed TOM and documentation of creative solutions to achieve efficiency (FTE allocation, process timings, system integrations).

Conduct Triage of all incoming requests for change/rectifications to identify any missing information and validate the information that was supplied.

Conduct thorough Analysis and Impact Assessment of all aspects of any requested change (Including, Finance, Risk, FTE, and Process).

Presenting all aspects of change to Key stakeholders at Change Forum’s, PWG’s and IWG’s.

Maintain key change Logs and mini project plans for each change and track through to completion.

Work closely with IT colleagues to ensure required fixes are falling within the correct releases and are unaffected by any IT freezes.

Post Implementation Reviews and Documentation.

FIS Global

Oct 14 – May 15

Senior Business Analyst, Sainsburys Bank Project (SAND)

A key part of the Sainsbury’s New Bank Program on the Design/Implementation Team. This is a large scale project in which Fidelity Information System (FIS) have developed a re-useable end-to-end technology to facilitate the transition of the Sainsbury’s Core Banking Platform from the Lloyds Banking Group (LBG) to FIS systems (covering Savings, Loans and Credit Cards product ranges).

Responsibilities:

Design of the migration journey through concept to BBM weekend itself.

Production and Presentation of the Design documentation to key stakeholders in LBG, SB, FIS.

Development of all SoE material through Bronze level up to Gold.

Development and communication of a robust C&C structure to last through all Migration phases.

FTE gap analysis to ensure FIS fully capable of delivery to key milestones in the agreed timescales.

Production of ‘To Be’ process maps.

Full engagement of all key stakeholders and Risk parties within the project framework (FIS, LBG, Sainbury’s).

Lloyds Banking Group

June 14 – Sept 14

Senior Business Analyst, Client Banking Global Anti Money Laundering Project (GAML).

This role encompassed the set up and implementation of a new ‘Customer Due Diligence’ team in Edinburgh and the implementation of the new AML standards across the various team in Client Banking.

Responsibilities:

Analysis of Bank of the “As Is” processes to identify process gaps in the “To Be” Target Operating Models.

Performed impact and gap analysis on current versus target processes.

Development and Implementation of robust MI tools.

Implemented governance documentation to the required standards.

Full responsibility of developing and monitoring progress of all CB AML requirements.

Full engagement of key stakeholders at all levels.

Lloyds Banking Group

March 12 – April 14

Senior Business Analyst, Verde

I played a leading role in the end-to-end lifecycle of the high profile Verde programme (the divestment of 10 million customer accounts, 10,000 colleagues and 632 bank branches in line with government agreements). I was the senior Business Analyst on the Commercial Banking Operations work stream subsequently moving on to Stream D – the set up and implementation of all TSA agreements between LBG and TSB and moving onto the set up and training of the brand new TSB Secured Assets Team for the new bank (Halifax to Gloucester).

Responsibilities:

Design of Target Operating Model including systems and processes

The management of Business Readiness

Testing support and Wellness Checking

Business Checkout

The production of Business Critical Management Information (MI)

User Access and System Implementation

Recruitment and cross skilling of the new Secured Assets team including user Access and System Implementation including the PEGA implementation.

Internet Start Up

August 10 – March 12

Project Manager

Visit Scotland

March 07 – Aug 10

Project Manager (Operations)

Scottish Field Magazine (Oban Times Group)

Sept 04– Mar 07

Events Co-ordinator

Scottish Parliament

Oct 01 – Sept 04

Features Writer

EDUCATION

1997-2001 MA (Hons) Economics – 2:1, University of St Andrews

1991-1997 North Berwick High School

OTHER QUALIFICATIONS/TRAINING

PRINCE 2, CIM, Adobe Indesign Level 3, Quark, Photoshop, Excel, Visio, ProMapp, PowerPoint, Word, MSP, Salesforce and other systems.

INTERESTS

Keen golfer playing off a handicap of 1. Travel.

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