It Security Project Management

James Lin

**********@*****.*** 323-***-****

Business Strategic Partner & Hands-on Technology Leader

EXECUTIVE SUMMARY

Results-driven IT Executive with expertise in system selection and implementation, strategic planning, cybersecurity, and IT-driven business transformation. Proven ability to optimize operations, drive profitability, and build high-performing IT infrastructures. Adept at leading cross-functional teams, leveraging emerging technologies, and aligning IT strategies with business goals to enhance revenue and market competitiveness.

Areas of Expertise:

Enterprise Resource Planning (ERP) & Warehouse Management System (WMS) Migration Project Management Cybersecurity Network Infrastructure Business Analysis Vendor Relations Disaster Recovery & Business Continuity Risk Management Mergers & Acquisitions Executive Presentations Team Leadership & Mentorship

PROFESSIONAL EXPERIENCE

Head of Technology – Tawa Services Inc. (2021 – Present)

Managed IT teams supporting 7,500+ employees across 70 retail stores, distribution centers, manufacturing sites, and warehouses. Led strategic initiatives to enhance IT security, streamline operations, and drive efficiency.

Key Achievements:

Designed and deployed cloud security & storage solutions across 65+ locations, improving speed by 10x and reducing costs by 35%.

Led ERP digital transformation, enhancing business processes and achieving a 20% efficiency gain.

Implemented Generative AI solutions to boost departmental productivity.

Directed IT security initiatives to ensure PCI DSS, PII, ISO 27001/27701, SOC, and CCPA compliance, reducing cyber insurance rates by 25%.

Developed BI reports, dashboards, ERP, and HRIS solutions, increasing productivity by 45%.

Consolidated vendors and optimized budgeting to cut overhead expenses by 15%.

Spearheaded M&A integration, fine-tuning data, system, and network processes.

Improved stakeholder communication, reducing misalignment by 30%.

Head of IT – Acuity Eye Group / California Clinic Management (2020 – 2021)

Oversaw IT operations for 50+ medical clinics and surgery centers, managing vendor relationships and optimizing IT expenditures.

Key Achievements:

Conducted PCI & HIPAA compliance audits, strengthening data security.

Migrated to a new data center, reducing operational costs by 40%.

Enhanced helpdesk efficiency by 50% through new remote support tools.

Led deployment of CareCloud, NetSuite, and medical billing systems, streamlining operations.

Implemented SD-WAN enhancements for optimal multi-location performance.

Managed M&A IT integration, ensuring seamless transitions.

Developed disaster recovery and business continuity strategies.

Chief Information Officer – Barbara Development Inc. (2019 – 2020)

Directed IT strategy for 3PL, e-commerce, retail, manufacturing, and fulfillment operations.

Key Achievements:

Developed a three-year IT roadmap, aligning infrastructure with business growth.

Led ERP & WMS migration to Microsoft Azure, improving efficiency and scalability.

Standardized vendor contracts and software licensing to optimize costs.

Advised the board on emerging IT trends and strategic projects.

Deployed SharePoint & OneDrive, reducing data loss by 90%.

Strengthened cybersecurity & IT governance, reducing outsourcing costs by $55K.

Improved US-China platform consistency, enhancing e-commerce SEO and increasing sales by 35%.

VP of Technology & CIO – REM Eyewear / De Rigo Rem (2004 – 2019)

Led global IT strategy, digital transformation, and infrastructure optimization for a multinational eyewear company.

Key Achievements:

Revitalized IT infrastructure, increasing business process efficiency by 200%.

Launched Microsoft Dynamics ERP, enhancing revenue by 100% and reducing onboarding time by 200%.

Implemented a WMS with automation, boosting efficiency by 250%.

Developed Business Intelligence (BI) dashboards for data-driven decision-making.

Created a mobile iOS app for sales, generating $1M in new revenue and increasing sales productivity by 60%.

Led cybersecurity initiatives, deploying MFA & security training company-wide.

INDUSTRY EXPERIENCE & COMPLIANCE EXPERTISE

Retail Wholesale Manufacturing Supply Chain Omnichannel Healthcare Finance 3PL Restaurants

ISO 27001 ISO 27701 PCI DSS CCPA HIPAA NIST PII Compliance

EDUCATION & CERTIFICATIONS

Bachelor of Science in Computer Information Systems – California State University, Los Angeles

Microsoft Certifications: MCSE, MCP+I, MCP

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