Customer Service Patient Care
Resume:
LAMYA WADE-CAULEY
*********@*****.***
WASHINGTON METROPOLITAN AREA
OBJECTIVE
Respected for improving business while exceeding goals, exponentially increasing the growth and wellness of the company.
SKILLS
Communication and Correspondence
Critical Thinking and Networking
Issue identification & Resolution
Expertise knowledge of Microsoft Office, PeopleSoft
Ability to remain calm in stressful and emergency situations.
Displays professional customer service skills.
EXPERIENCE
PATIENT CARE TECH/MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
March 2024-Present
Checking patient's blood pressure, blood sugar, pulse rate and heart rate regularly.
Communicating observations on patient's conditions to the nurse.
Obtaining specimens, conducting tests and recording results.
911 TELECOMMUNICATIONS OPERATOR/ OFFICE OF UNIFIED COMMUNICATIONS
January 2023 – March 2024
Dispatch police officers and Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature.
Manage and process over 100+ calls per tour of duty.
Initiates calls for service utilizing appropriate protocols, provides pre-arrival instructions including CPR instructions, when appropriate. Receives incoming requests for emergency and non-emergency assistance, determines the type of service(s) required and initiates calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police, Fire/ EMS, other public safety agencies' policies.
EMT DISPATCHER/ AMERICAN MEDICAL RESPONSE
January 2022-January 2023
Follows guidelines on how to enter information for broadcast to EMT units throughout the City of DC.
Operates a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls for service.
Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units, and putting units promptly on the scene to maintain system compliance.
SECURITY OFFICER (UNARMED)/ ALLIED UNIVERSAL
September 2021- January 2022
Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
Completed reports by recording observations, information, occurrences, and surveillance activities.
Contacted the relevant authorities if a crime is committed or an accident occurs.
EDUCATION
CRIMINAL JUSTICE/ SOME COURSES
PG Community College
HIGH SCHOOL DIPOLMA
Received June 2017
REFERENCES UPON REQUEST
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