Customer Service Long-Term

OBJECTIVE

Ambitious professional looking for a more stable and long-term career change. Proven ability to build lasting, long-term relationships, understand client needs and finds solutions designed to ensure customer satisfaction

SUMMARY

Cosmetologist – Self Employed, The Industry Salon from July 1st 2020 to Current

Accomplished Cosmetologist with extensive experience at Self Employed Web, specializing in hairstyling and makeup applications that elevate client appearances. Known for exceptional product knowledge and strong relationship-building abilities, consistently driving client satisfaction. Achieved a remarkable 30% expansion in the client base through a keen understanding of beauty trends and a commitment to excellence.

SKILLS

Product expertise

Hairstyling

Beauty tool sanitation

Facial and makeup applications

Hair cutting

Color

Manager for Restaurant Catering – Sacramento Catering, March 1997 – February 2006

John McCrackin – 916-***-****

Corporate catering large events and weddings

Corporate invoicing, Payroll, Food ordering, ordering supplies (i.e. Linens, tables, chairs, table setting)

Conflict Resolution

Communicate with Vendors to schedule venues for events

Delivers for Corporate Catering events

City of Sacramento – Police Department, 911 Dispatcher, 2002 to 2006

Receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities.

Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.

Maintain radio contact with all units on assignment.

Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.

Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.

Query and enter stolen, stored, and repossessed vehicle information.

Perform a variety of records keeping duties related to the computer aided dispatch system.

Test and inspect equipment as required.

Testify in court as needed.

Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.

Write daily work progress reports when training a new Dispatcher.

Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.

Ability to:

Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.

Effectively communicate with and elicit information from upset and irate citizens.

Work under pressure and exercise good judgment in emergency situations.

Exercise independent judgment and work with a minimum of supervision.

Use a computer and keyboard to enter data provided verbally and in writing.

Learn standard broadcasting rules and procedures.

Learn City street system and physical layout of Sacramento.

Understand and comply with oral and written directions.

Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.

Value customers and co-workers through the provision of excellent customer service.

Operate office machines and equipment.

Type 40 net wpm.

EDUCATION

High School – Folsom High School – Graduated in 2000

Cosmetology School Graduate – Jerry Lee Beauty College 2005

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