Project Management Systems Analyst

Nathaniel Thompson, PhD - Henderson NV *****

H:818-***-****, C:818-***-**** - ************@*****.***

Professional Summary

Skilled business and systems analyst with 15+ years of experience in Enterprise Resource Planning (ERP) system analysis, implementation, and upgrades. Certified in Project Management (PMP) including SDLC, Waterfall and Agile methodologies, Business Analysis (PBA), and Earned Value Management (EVM). Proficient in defining systems scope and objectives with robust requirements definition and analysis. Excellent written and verbal communication skills with customers and team members. Energetic and self-motivated, organized and detail-oriented, customer service advocate.

Professional Experience

10/2024 - Present Senior Business Systems Analyst

ResortCom International

Las Vegas, NV 89119

BSA for IT App Development reporting to the Director of Enterprise Applications

Elicit requirements for requested bug fixes, enhancements, and customizations.

Manage Help Desk tickets, process Jira backlog, and write user stories and epics.

Participate in and lead Scrum meetings with business analysts and developers.

Current/future state analysis, propose enhancements and process improvements.

10/2020 - 09/2024 Senior Resource and Systems Analyst

Giant Magellan Telescope Organization (GMTO)

Pasadena, CA 91101, 626-***-****

Processed Change Requests, updated project baseline, and Estimate-At-Complete (EAC).

Analyzed EVM metrics and project controls, improved month-end processes by 15%.

Supported Managers with risk analysis, variance analysis on budgets, costs, and schedule.

Updated BI dashboard and prepared charts for monthly management reviews (MMRs).

Managed and updated project documentation and Service Level Agreements (SLAs).

01/2019 - 09/2020 Project Management Consultant

Cal State University Monterey Bay (CSUMB)

Seaside, CA 93955, 831-***-****

Consulting contract overseeing multiple campus projects delivered on-time within budget.

Created project plans, scope, schedule, budget, monitored Management Reserve (MR).

Communicated, coordinated, and collaborated with project teams and key stakeholders.

Performed project controls, monitored EVM metrics, and reduced project overruns by 12%.

03/1998 - 12/2018 Senior Enterprise Systems Analyst (ESA)

Jet Propulsion Laboratory (JPL/NASA)

La Cañada Flintridge, CA 91011, 818-***-****

Supported EVM system and project controls activities, reduced project overruns by 15%.

Instructor for PM software, processes, procedures, and produced web training modules.

Created and maintained PM web site with software documentation and training tools.

Promoted process and technology solutions providing recommendations to management.

Gathered requirements, evaluated new software, created test plans, and coordinated UAT.

Education

05/2021 Trident University International, Cypress, CA

PhD in Business Administration (BA)

05/2013 Boston University, Boston, MA

Master of Science degree in Computer Information Systems (CIS)

12/2002 California State University Long Beach (CSULB)

Bachelor of Science degree in Management Information Systems (MIS)

Certifications

SCRUM Master, SCRUM Alliance

SCRUM Product Owner, SCRUM Alliance

Project Management Professional (PMP), PM Institute (PMI)

Professional in Business Analysis (PBA), PM Institute (PMI)

Accomplishments

Earned multiple NASA awards including:

Budgeting/Planning Applications Support Team (July 2011)

Earned Value Management Implementation Team (June 2007)

Oracle Applications R12 Upgrade Team (July 2013)

New Business System Upgrade Team (Oct 2003)

Programming & Software Tool Skills

Oracle, Deltek Cobra, EcoSys, Primavera, Prism, MS Project

Advanced Excel, VB, JavaScript, PowerBI, Tableau, SQL

MS Office (i.e., Word, Excel, PowerPoint, Visio, etc.)

Collaboration Tools (Zoom, MS Teams, Trello, Slack, etc.)

Jira, TeamDynamix, Remedy, SharePoint, Google Workspace

Specialized Knowledge/Skills

Earned Value Management (EVM) Implementation Specialist

Contributor to JPL’s DCMA certified EVM system description

Expert in Deltek Project Management software

Advanced knowledge of Oracle Business Tools

Adept in Project Reporting and Documentation

References

Richard Dilluvio, Planner City of Pasadena, 626-***-****, *********@**************.***

Wayne Hashimoto, JPL Finance, 626-***-****, *****.*********@***.****.***

Jaime Ramirez, JPL Bus Sys Support, 818-***-****, *****.*.*******@***.****.***

Dr. Kenneth Cromer, TUI Professor, 850-***-****, *******.******@*******.***

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