Administrative Assistant Medical

LUCY HERTER

*********@*****.*** • 316-***-****

EDUCATION

University of North Florida Jacksonville, Florida

Bachelor of Science in Health May 2024

Major: Health Science, Track: Public Health, Minor: Health Administration

St. Johns River State College St. Augustine, Florida

Associate of Arts Degree May 2020

CERTIFICATION AND TRAINING

CPR Certification, American Heart Association

Basic X-Ray Machine Operator Certification, Florida Department of Health

PUBLIC HEALTH EXPERIENCE

UF Health Jacksonville Office of Research Affairs January 2024- April 2024

Research Intern

Results and detail-oriented research intern with a strong passion for conducting in-depth research and data analysis. Proven ability to collaborate with diverse teams and deliver comprehensive reports that inform strategic decision-making. Skilled in fostering a collaborative work environment and presenting research findings to a wider audience.

Conducting research and gathering data for assigned projects, resulting in the identification of key trends and insights that informed strategic decision-making

Analyzing data and summarizing findings

Collaborating with a team of researchers to develop and implement new research, ensuring accurate and reliable data collection

Participated in research meetings, actively contributing to discussions and presenting research findings

Prepared comprehensive reports and presentations based on research findings, effectively communicating complex information

RECENT EMPLOYMENT

Avecina Medical September 2024- present

Medical Assistant/BMO

Detail-oriented Medical Assistant/BMO gaining experience in patient care, clinical procedures, and administrative support, dedicated to enhancing healthcare delivery and improving patient outcomes.

Assisted healthcare providers with patient examinations, ensuring accurate documentation and adherence to safety protocols

Conducted preliminary assessments, including taking vital signs and medical histories, to support efficient patient care

Managed administrative tasks such as scheduling appointments, maintaining medical records, and processing insurance claims to streamline office operations

Operated and maintained X-ray equipment, ensuring optimal image quality while adhering to safety protocols and radiation protection standards

Collaborated with healthcare providers to assess patient needs, positioning individuals accurately for diagnostic imaging, and providing clear instructions throughout the procedure

Sainte George Restaurant June 2021- September 2024

Server/Bartender/Assistant Manager St. Augustine, Florida

Dynamic Assistant Manager with proven expertise in enhancing operational efficiency, leading staff training, and delivering exceptional customer service to drive restaurant success and boost guest satisfaction

Oversaw daily restaurant operations, ensuring compliance with health and safety regulations while maintaining high standards of cleanliness and service.

Trained and mentored staff on customer service best practices and operational procedures, fostering a positive team environment

Assisted in inventory management, including ordering supplies and tracking stock levels to optimize operational efficiency and minimize waste.

Handled customer inquiries and complaints with professionalism, implementing solutions to enhance guest experiences and drive repeat business

SKILLS

Customer relationship management

Problem solving

Time management

Leadership

In depth research and data analysis

Collaboration and teamwork

Communication and presentation skills

Active participation in research meetings

Interpersonal skills

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