Data Entry Human Resources
Resume:
Jonathan Martinez
*** * ********* ** *********, PA 18102
***********@****.***
ObjectiveTo obtain a position that utilizes my skills, work ethic, and potential in order to grow within an organization.
Education
Berkeley College New York, NY April 2014
Bachelor Degreeof science: Criminal Justice
Skills
● Excellent Communication Skills
● Strong Customer Relations Skills
● Outcome Oriented
● Data Entry
Computer Proficiency: Microsoft Office, Excel & Salesforce Language: Fluent in English & Spanish
Professional Experience
Hop on Inc Allentown, PA Nov 2019 - Aug 2024
Human Resources manager
● Developing job descriptions and specifications.
● Sourcing and attracting candidates.
● Conducting interviews and selecting candidates.
● Onboarding new employees.
● Addressing employee concerns and grievances.
● Facilitating communication between management and staff.
● Promoting a positive workplace culture.
● Identifying training needs and organizing programs.
● Developing career development plans.
● Facilitating workshops and learning sessions.
Dun & Bradstreet Center Valley, PA June 2019 – Sep 2019 Customer service Advisor
● Reached out to customers to update their accounts with certified documents
● Reviewed records to determine if the updated information the customer provided matched My DNB reports, GRS and Companies house.
● Sent out emails if any further information was need from the customer
● Used My DNB reporting system
● Used GRS to pull reports
● Used Onboard to confirm and determine legal documents validity
● Assisted weekly meetings to enhance the work process
● Meet my daily metric goals.
Identifix Las Vegas, NV Feb 2015 - Aug 2018
Collection specialist
● Serve as lead point of contact for all customer account management matters
● Used salesforce software to document customer relationship & notate accounts regarding the customer’s conversation
● Used salesforce software to close & open cases on file
● Used CMA software to place accounts on hold if a customer’s account was past due
● Used SL software to run credit cards for monthly charges on customers account
● Build and maintained strong, long-lasting client relationship
● Ensure the timely and successful delivery of our solution according to customer needs and objectives
● Prepare reports on accounts status
● Collaborate with sales team to identify and grow opportunities within territory
● Assist with challenging client request or issue escalations as needed National Institute of Cancer INCART Santo Domingo, R.D May 2014 – January 2015 Manager of International Relations
● Responsible for hiring and delegating authority to implement new policies and practices
● Coordinated work schedules & assign staff to projects
● Managed communications budgets, and oversee the creation of public relations strategies
● Arranged report for departments daily activity
● Organized training for employees to ensure they conform to country, regional and international regulations
● Responsible for selecting medical students for special training in the US
● Assisted eligible doctors with visa applications for training in the USA Dominican Consulate New York, NY January 2013 – May 2014 Education Coordinator
● Managed daily operations and staffing schedules
● Monitored enrollment and attendance at assigned locations
● Entered program performance data for all offered programs
● Completed reports related to provision of educational services
● Assisted and coordinated scholarship program opportunities
● Provided coaching & developed plans for the public seeking free GED course & exam and/or English lessons
Volunteer Experience
NYPD Auxiliary OfficerNew York, N.Y March. 2012– June 2014 References Furnished upon request
Contact this candidate