Customer Service Lead Teacher
Resume:
Merysa Gibson
Alliance, OH *****
*****************@*****.***
Work Experience
Lead Teacher
SCCAA HEADSTART-Canton, OH
July 2021 to Present
• Developed and implemented engaging lesson plans that catered to the diverse learning needs of students
• Monitored student progress through regular assessments and provided timely feedback to students and parents/guardians
• Utilized various teaching strategies, such as differentiated instruction and project-based learning, to enhance student engagement and comprehension
• Collaborated with colleagues to develop curriculum materials aligned with state standards and school objectives
• Implemented effective behavior management techniques to create a respectful and inclusive classroom culture
• Organized parent-teacher conferences to discuss student performance, goals, and areas for improvement
• Mentored new teachers by providing guidance on instructional practices, classroom management strategies, and professional development opportunities
• Integrated technology into daily lessons to facilitate interactive learning experiences for students
• Participated in ongoing professional development activities to stay updated on current educational trends and best practices in teaching methodologies
• Implemented individualized education plans (IEPs) for students with special needs or learning disabilities, collaborating closely with support staff and parents/guardians
• Designed creative hands-on activities that encouraged critical thinking skills
• Used data-driven instruction methods to identify areas of improvement for individual students
• Established a positive classroom climate where diversity was celebrated
• Differentiated instruction based on each student's unique abilities, interests, or learning styles
• Cultivated strong relationships with parents/guardians through regular communication about student progress
• Implemented effective classroom management strategies to maintain an orderly and productive learning environment
Sandwich Artist
J & K Subway, Inc.-North Canton, OH
August 2014 to July 2021
• Prepared and assembled sandwiches, wraps, and salads according to customer specifications
• Maintained a clean and organized work area, following food safety guidelines at all times
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated cash register accurately for order processing and handled cash transactions efficiently
• Managed inventory levels of ingredients and supplies to ensure availability during peak hours
• Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
• Followed recipes and portion control guidelines to consistently deliver high-quality products
• Adhered to company policies regarding food handling, storage, preparation, and presentation standards
• Assisted in training new employees on sandwich assembly techniques and customer service protocols
• Handled customer complaints or concerns promptly and professionally to ensure satisfaction
• Implemented upselling strategies to increase average transaction value per customer visit by XX%
• Maintained knowledge of current promotions, specials, and limited-time offers to effectively communicate them to customers
Education
Associate's degree in Early Childhood Education
Kent State University at Stark - North Canton, OH
August 2017 to May 2021
Skills
• Classroom Management
• Early Childhood Education
• Teaching
• Food Handling
• Childcare
• Food Safety
• Curriculum Development
• Experience with Children
• Behavior Management
• Toddler Care
• Experience Working With Students
Certifications and Licenses
First Aid Certification
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