Business Analyst Senior

Cell: 647-***-****

Muhammad Yamin

Location: Toronto, ON

Email: ******@*****.***

www.linkedin.com/in/myamin

Dynamic Senior Business Analyst Proven track record of delivering enterprise projects and driving digital transformation initiatives. Expert in using Jira, Confluence, Azure DevOps and Agile Rally for managing user stories, sprints, and releases. Successfully transitioned teams from waterfall to agile, showcasing the incremental value of agile methodologies. Skilled in customer flow design and process automation.

Industries serviced: Finance and Insurance, Public, Pharmaceuticals, Logistics, Ecommerce, Education

Skills: BRD/FRD, Business Documentation, Traceability Matrix, Incident Handling, Change Management, Stakeholder Management, SDLC, Test Plans, Product Road Mapping, Case Management, Process Automation, Agile

Tools: JIRA, Confluence, Microsoft Product Suite, Azure DevOps, SAP Financials, Oracle Loans Processing, Trello, Balsamiq, JustinMind, InVision, LucidChart

Core Skills

Mattamy Homes (remote-contract) July 2022 to Dec 2023

Senior Business Analyst

Industry: Construction

Microsoft Dynamics 365 Requirements: Developed and implemented new requirements for the Microsoft Dynamics 365 Sales and Marketing module, resulting in a 20% increase in sales efficiency and a 15% improvement in campaign management.

QA Testing: Led QA testing for a new vendor software that virtually renders home design options, resulting in a 30% reduction in customer decision time and a 10% increase in customer satisfaction. Conducted smoke testing for various roles across the organization prior to deployment, resulting in a 25% reduction in post-deployment issues.

User Ticket Monitoring: Monitored and resolved user tickets related to data acquisition from JD Edwards, improving data retrieval times by 40% and user satisfaction by 18%.

Vendor Management: Managed relationships with vendors to ensure all business requirements were accurately met, achieving a 95% success rate in meeting project deadlines and specifications.

Medavie Blue Cross (remote-contract) Nov 2021 to June 2022

Senior Business Analyst

Industry: Insurance

EDI Flows: Managed the EDI flow for dental claims submission between external dental offices and Medavie, ensuring compliance with industry technical mandates and standards. Achieved a 98% success rate in claim submissions and reduced processing time by 25%.

Rules Verification: Collaborated with business stakeholders to verify rules for all EDI submissions (claims, pre-determinations, reversals), achieving a 90% accuracy rate and a 10% decrease in submission errors.

Epics and User Stories: Refined epics and user stories for the front-end web portal and mobile UI revamp, contributing to a 30% improvement in user experience and a 20% increase in user engagement.

Documentation: Documented information flow, system architecture, and business expectations, resulting in a 40% reduction in onboarding time for new team members and a 15% improvement in project clarity.

Test Case Writing: Developed and wrote test cases based on identified rules, working closely with QA to implement them. This effort led to a 20% reduction in defects and a 25% improvement in overall software quality.

DevFoundry.US, Lebanon, NH (contract) Feb 2021 to Oct 2021

Senior Product Manager

Industry: Product and Services

Product Management: Led the product management lifecycle for a suite of digital tools, analyzing market trends and user feedback to deliver product enhancements, resulting in a 30% increase in user adoption and a 25% boost in overall customer satisfaction.

New Client Acquisition: Achieved a 15% increase in client retention and 20% growth in new client acquisition by managing client relationships and pitching new products.

Team Collaboration: Improved team collaboration by 30% and project completion rates by 25% through cross-functional product management.

Marketing: Enhanced campaign efficiency by 30% and increased lead generation by 15% by guiding marketing teams in designing intelligent templates.

KalSoft, Mississauga, ON Apr 2019 to Feb 2021

Senior Business Analyst/Solution Architect

Industry: Product and Services

Client Management: Collaborated with the development team to understand technology limitations, benefits, risks, and solutions to client problems.

Pre-Sales: Led pre-sales support and managed client proposals and requirements for Canadian clients and offshore development teams. Projects included SharePoint workflow automation, O365 and Business Central licensing, and custom mobile app development.

Marketing: Supported account and sales teams in client discussions from a solution architecture perspective as well as contributing to new proposals.

Manulife, Kitchener, ON Sep 2018 to Apr 2019

Senior Business Analyst – Digital Solutions:

Industry: Insurance

Product Owner: Acted as product owner for the digital requirements stream for the Group Benefits Plan Administrator portal, coordinating client requirements, UI/UX/HTML teams, and delivering minimum viable products, resulting in timely and effective client solutions.

Documentation: Documented user stories in JIRA according to the product roadmap, collaborating closely with product owners to ensure alignment with project goals.

Testing: Served as the lead point of contact for developers and QA teams, clarifying business requirements and ensuring successful project execution.

Finastra, Mississauga, ON Feb 2018 to Aug 2018

Senior Business Analyst/Product Analyst – Canada Student Lending Program (CSLP):

Agile: Developed release plans, managed sprint backlogs, and conducted scrums for client project delivery, resulting in a 25% increase in project efficiency. Successfully launched a mobile app and web portal for the Canada Student Lending Program (CSLP).

Requirements: Gathered and validated requirements from internal stakeholders (Student Lending Operations managed by Finastra) and external stakeholders.

Process Mapping: Created current state process maps to facilitate tool integrations in future products, reducing integration time by 20%.

Led scrums and maintained backlogs through effective cross-functional communication, improving team productivity by 30%.

Walmart eCommerce, Mississauga, ON Nov 2017 to Feb 2018

Senior Business Process Management Consultant

Process mapping for GHS (Grocery and Home Shopping) operations.

Conducted gap analysis of the Grocery Pick Up app on the Walmart internal mobile devices.

Analyzed consumer behavior over major holidays to prioritize warehouse stocking.

SurgEngin, Islamabad/Toronto Nov 2016 to Nov 2017

Co-Founder/Chief Product Officer

Translated customer requirements into digital solutions through the application of web tracking tools, reporting dashboards, product enhancement and business planning services.

Conducted digital analytics for customer products to uncover gaps in their digital presence.

Helped clients design agile projects and set them on the path for agile project management.

Introduce platform automation tools for clients to manage their business more efficiently.

Other experience

Deloitte Consulting, Toronto, ON Nov 2014 to Oct 2016

Clients: CIBC, Scotiabank, Economical Insurance, Canada Post

Selected Projects: Designed a robust mobile app for warehouse operations, resulting in the processing of 1M+ transactions annually and increasing workforce productivity by optimizing staff allocation and operational; IBM Websphere Metadata capture [Scotia], agile project development, IVR implementation with Salesforce CRM [Economical Insurance].

Self-employed consulting, Toronto, ON Dec 2012 to Nov 2014

Clients: TD, CIBC, Sapsol Technologies

Selected projects: Developed and implemented an equity portal CRM that enhanced user engagement by 40%, streamlining data access for financial stakeholders, resulting in faster decision-making processes within the investment team.

Citigroup, New York, NY Jun 2007 to Dec 2012

Selected Projects: Product owner for development of web portal for global treasury sales teams resulting in manual reporting functional business analyst for communication and documentation for capital markets projects. Developed dashboards to monitor compliance issues, KPIs, and checks, improving compliance tracking accuracy by 40%.

Education

GSEC 275: Foundations: Computers, Technology & Security

Certified Scrum Master - CSM (Scrum Alliance)

Certified Scrum Product Owner - CSPO (Scrum Alliance)

Agile Delivery Certification (Deloitte)

Scrum Fundamentals Certification (Deloitte)

Scrum Master Certified (VMEdu)

Masters – Information Systems – New Jersey Institute of Technology, NJ, USA

Bachelors – Finance and Information Systems – Rutgers University, NJ, USA

Co-op Experience

Merck [Healthcare], Kenilworth, NJ

Business Analyst, SAP Center of Excellence

UPS [Logistics], World Technology HQ, Mahwah, NJ

Business Analyst, Asset Management Group

QUEST DIAGNOSTICS [Healthcare], West Norriton, PA

Business Analyst, PeopleSoft HRM Implementation

References

Available upon request

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