Customer Service Call Center

T-La Owens

Chattanooga, TN *****

***********@*****.*** +1-423-***-****

Professional Summary

Highly organized and detail-oriented administrative professional with extensive experience in executive support, customer service, call center operations, and warehouse logistics. Skilled in multitasking, problem-solving, and delivering exceptional service in fast-paced environments. Strong communication abilities, discretion in handling sensitive information, and a commitment to operational efficiency.

Work Experience

Executive Assistant

Destination Station – Chattanooga, TN

April 2023 – Present

• Provide high-level administrative support, managing schedules, meetings, and communications for executives.

• Oversee office operations, ensuring efficiency and organization in daily tasks.

• Coordinate travel arrangements, expense reports, and budgeting for business-related activities.

• Act as a liaison between executives and internal/external stakeholders.

• Handle confidential information with discretion and professionalism.

• Assist in project management, research, and preparing reports as needed.

Repair Management Representative

HomeServe USA – Chattanooga, TN

August 2023 – Present

• Provide customer support via inbound calls regarding plumbing, electrical, and HVAC repair claims.

• Educate customers on coverage details and policy terms.

• Process repair requests efficiently and coordinate service scheduling.

• Assist customers with inquiries, troubleshooting, and issue resolution.

Housekeeper

Girls Preparatory School – Chattanooga, TN

August 2023 – June 2024

• Maintain cleanliness of a high school facility, including classrooms, hallways, and common areas.

• Perform routine cleaning tasks such as mopping, sweeping, and sanitizing surfaces.

• Ensure a safe and hygienic environment for students and staff.

Customer Service Representative / Call Center Agent

Southeast Transportation – Chattanooga, TN

June 2016 – March 2023

• Managed medical transport scheduling and dispatch for Medicaid members.

• Provided customer support, processed ride requests, and ensured timely service.

• Specialized in Gas Reimbursement administration and Lyft dispatching.

• Developed strong multitasking skills while handling high call volumes.

• Maintained excellent attendance and provided top-tier customer service.

Warehouse Associate

Amazon Warehouse – Chattanooga, TN

February 2006 – May 2009

• Picked and packed customer orders with accuracy and efficiency.

• Performed quality checks to ensure compliance with company standards.

• Trained new employees in warehouse procedures and best practices.

• Used handheld scanners to track inventory and process shipments.

• Maintained a clean and safe work environment in accordance with safety protocols.

Education

[Include high school diploma, GED, or any relevant certifications if applicable]

Skills & Competencies

• Executive & Administrative Support

• Customer Service & Call Center Support

• Repair & Insurance Claim Processing

• Warehouse & Inventory Management

• Scheduling & Dispatching

• Office Operations & Organizational Management

• Travel Coordination & Expense Reporting

• Multitasking & Problem-Solving

• Computer & Data Entry Skills

• Housekeeping & Facility Maintenance

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