Human Resources Service Representative

Jennifer Weeks

****************@*****.*** Haleyville, AL, US 205-***-****

WORK HISTORY

Caregiver at The Independent

July 2019 - Present (6 Years)

Customer Service Representative (Sales and Related) at Human Resources May 2020 - May 2023 (3.5 Years)

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Refer unresolved customer grievances to designated departments for further investigation. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Thompson high-school - High School

Graduated 2003-01-01

Public Administration and psychology

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