Customer Relations M A

S H A R M A I N E B L A I N E - M A T T H E W S

**** **** ******* **., ****** GA, 30519

Mobile: 404-***-**** Email: **.***********@*****.*** OBJECTIVE As a results-driven Sales Professional with a proven track record, excelling in customer relations, sales administration, and data analysis. Seeking to leverage expertise to drive revenue growth and operational efficiency. Adept at fostering strong customer relationships, optimizing sales processes, and exceeding targets in a dynamic environment.

EXPERIENCE November 2014 - Present

Cemex Jamaica Ltd.

Commercial Sales Coordinator.

Customer Relations & Communication.

Acquire new customers and build strong relationships with key clients.

Conduct routine customer visits and offer technical assistance.

Address customer complaints related to product quality and find solutions.

Communicate pricing updates, discounts, and credit policies to customers.

Coordinate with haulers and ensure smooth product delivery.

Input daily sales data into the management reporting system.

Support the budget/forecasting process by maintaining accurate sales records.

Track and analyze sales statistics to support business decisions.

Maintain working capital objectives and manage receivables.

Ensure correct billing for freight and pricing calculations.

Cross-Department Collaboration:

Work with Operations and Supply Chain teams to ensure quality service.

Liaise with Quarry and Production teams for product quality monitoring. January 2010 – November 2014

Netlink Communications Company Ltd.

Office / Sales Manager.

People Management

Amplify Sales.

Customer retention.

April 2009 - August 2009

Michi Super Centre Ltd.

Front End Manager.

People management.

Reconciliation of daily cash handling.

Customer retention.

January 2003 – April 2009

Price Smart Jamaica Ltd.

Front End Manager.

People management.

Reconciliation of daily cash handling.

Verification of daily company’s deposits.

Customer retention.

1999 – 2003

Comtech Ltd.

Senior Sales Representative

Supervise sale staff.

Preparation of monthly targets to be achieved.

Weekly stock Inventory.

Balancing of cashiers' daily sales.

1998 - 1999

Christar Villas Hotel.

Senior Front Desk Clerk

Banqueting

Scheduling of staff

Reconciliation of clerk daily activities.

Customer Satisfaction.

1993 – 1995

C.I.B.C – New Kingston / Duke Street

Foreign Exchange Teller / None-Cash Teller.

• Large cash deposits, payrolls, F/x trading, payroll.

• Process all standing orders, cheque, and salary deposits

• Opening of accounts.

• Credit card verification.

EDUCATION 1994 – 1996 U.W.I Continuing Studies.

1985 – 1989 St. Andrew High School.

SUBJECTS Six ‘O’ Level passes at C.X.C. General Proficiency. One ‘O’ Level passes at C.X.C Basic Proficiency

ACHEIVEMENTS Cemex Jamaica Ltd.

• Top sales agent / Outstanding Sales.

Michi Super Centre

Recognition for Loss Prevention.

• Identification and confiscation of fraudulent credit cards. Price Smart Jamaica Limited

• Long Service Award.

• Most Improved Manager.

• Recognition for Loss Prevention.

• Recognition for Conflict Resolution.

Comtech Limited.

• Senior Sale Representative

• Implemented Personal touch customer service.

• Employee of the month (September 1999 & April 2001)

• Top Customer Service Representative.

Contact this candidate