Case Management Social Service
Resume:
ANGELA CHINN
Duluth, Minnesota *****
******.************@*****.***
Versatile and achievement-oriented professional with a proven track record at Lutheran Social Service of Minnesota, adept in case management and program development. Excels in multitasking and team collaboration, significantly enhancing operational efficiency and client satisfaction. Demonstrates exceptional problem-solving abilities and attention to detail, driving positive outcomes in fast-paced environments. Compassionate professional with background as Guardian. Experience includes safeguarding client welfare, managing resources, and navigating legal procedures. Strengths lie in strong communication skills, crisis management, and firm decision-making abilities. Previous roles have led to improved safety measures and successful advocacy for clients' rights. Multitasking Abilities
Team building
Public speaking
Behavioral Health
Problem-solving
Medical software
Problem-solving abilities
Attention to detail
Motivational interviewing
Conflict resolution
Team collaboration
Multitasking
Administration and management
Case management
Program development
Goal setting
Teamwork
Self-defense training
07/2024 to Current
LUTHERAN SOCIAL SERVICE OF MINNESOTA
Duluth, Minnestoa
Guardian Conservator
Assisted in developing a plan to protect and safeguard the ward's rights and interests. Served as an advocate for wards in court proceedings. Maintained accurate records of all financial transactions related to the guardianship. Ensured that all court orders relating to the guardianship are followed. Responded promptly to inquiries from courts regarding status of cases involving wards. Prepared detailed reports summarizing progress made by or on behalf of the ward. Coordinated medical appointments for the ward as needed. Investigated potential abuse or neglect of wards by third parties. Assessed changes in circumstances affecting wards' health or welfare. Researched and evaluated potential resources available to assist in meeting the needs of the ward. Held care conferences with residents and families to review resident health and condition. Maintained accurate records and documented client data in company databases. Engaged in crisis intervention procedures to prevent or facilitate hospitalization. Consulted and collaborated with other professionals to provide continuity of patient-family care. 10/2023 to Current
EDGEWOOD VISTA
Hermantown, MN
Director Assistant Activities
Assisted in the development of activity plans for residents every week. Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Provided emotional support when necessary during recreational activities. Documented progress notes regarding participant's involvement in recreational programming. Modified existing recreational programs according to the needs of individuals or groups. Provided one-on-one assistance with activities for those who needed it. Facilitated group activities such as bingo, arts and crafts, and cooking classes. Maintained inventory of supplies related to recreational programming. SUMMARY
SKILLS
EXPERIENCE
Assisted with transportation arrangements for offsite activities when required. Maintained records of all activity participation.
Collaborated with team members to ensure that all programs were successful and enjoyable for all involved. Encouraged residents to participate in leisure activities according to their abilities. Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations. Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
Participated in special events such as birthday celebrations and holiday parties. Monitored safety and cleanliness during activities. Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence, and strong interpersonal connections.
Helped residents participate in activities with basic and advanced mobility support. Tracked resident demographics and preferences to develop enjoyable activity plans. Kept activity spaces organized, clean, and tidy.
Updated facility schedule and related records.
Coordinated musical guests, movies, and other types of resident entertainment. Used one-on-one meetings and small groups to engage residents in facility life. Maintained adequate supplies to meet activity needs. Helped participants enjoy activities while ensuring adherence to protocol. Planned, organized, facilitated, and promoted diverse recreational programs. Completed and maintained time and attendance forms and inventory lists. Assessed the needs and interests of individuals and groups, and planned activities accordingly. 12/2023 to 07/2024
KOLAR TOYOTA
Hermantown, Minnes
Accounting Clerk
Developed procedures to improve the accuracy of financial data entry processes. Performed daily general ledger entries to record financial transactions accurately. Maintained up-to-date accounts receivable records and coordinated monthly billing activities. Reviewed vendor invoices for accuracy before payment processing. Analyzed variances between budgeted expenses and actual expenses. Reviewed banking activity regularly to identify any irregularities or unauthorized transactions. Provided support to the Accounts Payable department as needed. Verified the accuracy of vendor invoices against purchase orders before entering into the system for payment processing.
Assisted with preparing month-end close activities including journal entries, reconciliations, and accruals. Reviewed accounts payable ledgers for accuracy and completeness before payment processing. Processed invoices, payments, and statements promptly. Supported clerical and administrative needs of senior department staff. Analyzed documentation and standard financial statements for accuracy. Processed both outgoing and incoming payments and invoices. Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
Received customer payments via cash, check, and credit cards to pay company invoices. Coded invoices to maintain organized and accurate records. Checked figures and postings for correct entry and proper codes. Assisted with month-end and year-end close processes, preparing necessary journal entries. Received and recorded cash, checks, and transfers. Handled accounts payable and receivable, including invoicing and payment processing. Titling vehicles.
Generate checks for commission, banks, lease buyouts, and street purchases. HIGH SCHOOL DIPLOMA
Webster High School, Webster, WI
SOME COLLEGE (NO DEGREE): MARKETING & BUSINESS
Lake Superior College, Duluth, MN
EDUCATION AND TRAINING
SOME COLLEGE (NO DEGREE): MARKETING MANAGEMENT
Wisconsin Indianhead Technical College, Superior
SOME COLLEGE (NO DEGREE): GENERAL STUDIES, GRAPHIC DESIGN Mesabi Range Community & Technical College, Virginia, MN, Eveleth, MN Hanging out with my kids doing anything fun.
Fashion Design with trademarked brand.
Watching funny movies with my kids.
Enjoying the outdoors when the weather is nice.
Volunteering my time playing social games with elders. References available upon request.
ACTIVITIES AND HONORS
REFERENCES
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