Customer Service Medical Office
Resume:
Nahisha Mayo
Gainesville, FL *****
*********@*****.***
Medical Office Specialist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment or customer service setting.
Work Experience
Counter Clerk, Cashier
Subway - Gainesville, FL
August 2019 to 2021
Food Preparation.
Stock the Line.
Stock Supplies.
Make Sandwiches.
Ring Orders.
Take Payments.
Administrative Assistant
Lub Dub CPR Training Center - Carmichael, CA
May 2010 to December 2019
Answer Phones.
Schedule Class Appointments.
Data Entry.
Invoice Payments.
Scan Documents.
Faxing.
Filing.
Mail Sorting.
Call Center Representative
Eastern Accounting Systems - Bethel, CT
August 2017 to February 2018
Managed high call volume with tact and professionalism. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues. Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Gathered and verified all required customer information for tracking purposes. Addressed and resolved customer product complaints empathetically and professionally. Housekeeping
Riverbend Nursing Center - Sacramento, CA
February 2013 to July 2014
Clean Offices.
Clean Restrooms.
Mop Hallways.
Clean Windows.
Collect Patient Linen.
Launder the Linen.
Fold the Linen.
Redistribute the Linen to the Patients.
Restock the Cleaning Supplies.
Dump the Trash.
Education
Tecnical Certificate in Medical Office Specialist
Norwalk Community College - Norwalk, CT
August 2014 to May 2016
Associate of Arts in Activities Coordinator
College of Medical Arts - Lake Forest, CA
August 2010 to May 2011
Skills
• ICD-10 (International Classification of Disease Office support (phones, faxing, filing) Systems) Adept multi-tasker
Inpatient records coding proficiency Insurance and collections procedures Records maintenance professional Familiar with commercial and private insurance HCPCS Coding Guidelines carriers
• Medical office experience
• ICD-9
• Insurance verification
• Medical billing
• CPT coding
• Records management
Contact this candidate