Customer Service Workplace Safety

Ja'Tavious Ponder

Pompano Beach, FL *****

470-***-**** - ***********@*****.***

Professional Summary

Versatile and results-driven professional with a robust background in logistics and customer service, notably as a Freight Manager at Dollar Tree. Excelled in risk management and strategic planning, enhancing on-time delivery rates significantly. Skilled in workplace safety and team training, demonstrating a commitment to operational excellence and collaborative success.

Skills

Safe food handling practices

Stocking skills

Customer engagement

Meat cutting

Proper Food handling

Stock rotation

Proper Food handling

Workplace safety

Inventory rotation

Equipment safety Forklift etc..

Various Customer Service skills

Team Player/Training Capabilities

Work History

01/2022 to 08/2024

Walmart Margate FL

Deli Associate/Overnight Stocker

Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices. Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.

Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs. Maintained clean, trash-free workspaces to maximize productivity and safety.

Assisted with unloading truck restocking store from daily deliveries. Trained team member on stocking and pulling orders for online shoppers.

01/2023 to 01/2024

Dollar General Store Margate FL

Freight Manager

Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities. Assessed potential risks associated with shipments, developing contingency plans to safeguard goods in transit.

Worked closely with customs brokers to expedite clearance processes for imported/exported goods.

Analyzed industry trends to develop strategic plans for future growth within the

02/2021 to 03/2023

Dollar Tree Pompano Beach FL

Freight Manager

Trained new employees in company procedures and best practices, fostering a cohesive work environment. Assessed potential risks associated with shipments, developing contingency plans to safeguard goods in transit.

Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.

Improved on-time delivery rates through effective route planning and carrier coordination.

Assisted with making sure stock areas stayed clean and hazard free.

01/2020 to 02/2021

Superior Concrete Polishing Pompano Beach FL

Construction Worker

Utilized hammers, saws, squares, levels, and fastening devices to complete projects. Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Loaded, unloaded, and moved material to and from storage and production areas.

Worked independently in fast-paced environment while meeting productivity and quality expectations.

Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.

02/2012 to 06/2019

Window World Atlanta GA

Window Installer

Measuring and cutting window openings I accurately measure and cut window openings to ensure that the windows fit properly and are level. Then Install window frames which may involve drilling, screwing, and caulking to secure the frame in place. Installing windows once the frame is in place, I install the actual window, which may involve attaching hinges, locks, and other hardware. Sealing windows to ensure that they are airtight and weatherproof. This also involve applying caulk or other sealants around the edges of the window.

After installation, I test the windows to ensure that they are functioning properly and are securely installed. Once done cleaning up the work area and disposing of any debris or materials.

Providing customer service, you may be responsible for answering customer questions and addresing any issues arising during the installation process. As well as maintaining tools and equipment in good working order and ensuring that they are properly stored and organized

Education

05/2005

Riverdale High School - Riverdale, GA

High School Diploma

Professional Development

Relevant Coursework

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