Customer Service Call Center
Resume:
E Cleveland Ohio *****
Objective
To apply my knowledge and skills for use to promote excellent customer service through honest communications and modern technology.
Experience
03/2022-05/2023
Banner Health
Health Unit Coordination- Responsible for admissions and discharges, assigning patients to rooms, called in consultations on behalf of nurses to the doctors. Updated patient boards and assigned communication devices to nurses. Reported to
5/2021-02/22
First Transit Transportation
Customer Service/Reservations- Planning of transportation routes. Provide customer information through call center concept for quality service.
10/2016 –January 2021
Caricoa Company Tempe AZ.
Assistant to the manager- Cashier, Stocked shelves, Accepted and accountant for deliveries. Ensure the cleanliness of the facility. Gas station convenient mini market responsibilities
07/2016 – 7/2020
Magellan Health Services Phoenix, AZ
Provider Services Associate
Handle 70-90 inbound healthcare-related calls per day
Coordinate communications between insurance and providers
2013-2015
EXPRESS – SCRIPTS
Patient Care Advocate
Receive inbound calls from DOD patient and commercial accounts with mail order prescriptions and setting up accounts for mail order.
Quickly and effectively solve customers’ issues
2012—2013 Arizona Secretary of State
Assistant Lobbyist Coordinator
Support lobbyists in opening new accounts and upgrading existing service quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new solutions to improve customer service.
2011-Intermittenly to 2020 - Compatible Home Care, Mesa AZ
Home Health Aid
Maintain a high performance standard with clients. Through open communications, hygiene management, light housekeeping, Open Interaction testing and ensuring cognitive reasoning was occurring with the elderly.
2010-2011 West Corporation
Mesa, AZ
Accurately respond to questions and assist customers with product features, installation, setup, and troubleshooting and hardware operations.
Assist customers with their billing
2009-2010 Stream Global Solutions
Phoenix, AZ
Assisting customers with billing adjustments
Up selling AT&T products to maintain satisfied customer base Mending statement errors and accommodating inconveniences
2008-2009 Dish Network Phoenix, AZ
Tech Service Rep III
Received inbound calls to assist for Dish products
Trouble-shooting customers’ issues from TV receiver to connections.
Took payments by phone.
3/07 – 6/08 Macy’s Credit Services Tempe, AZ
Collector
Inbound and outbound calls.
Collector for 30-, 60- and 90-day.
Assisted customers with billing inquiries.
01/04 – 2/08 Nationwide Credit Phoenix, AZ
Collector
Handled more than 150 inbound and outbound calls per day.
3rd Party collections.
Collected auto loans and delinquent credit card accounts.
6/00 – 12/03 Super Shuttle Phoenix, AZ
Reservation Clerk
Inbound calls, reservations for rides to and from the airport.
Received company’s highest award for customer appreciation.
Education
1974 - 1977 Glenville Senior High Cleveland, OH
High School Diploma
Interests
Very active in my church, running and gardening.
Additional Skills
Computer knowledgeable work with Microsoft and Word, excellent customer service skills.
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