Call Center Customer Service

Michael Daury Sr.

Email: *****@****.** Phone Number: +1-615-***-****

Gender: Male Date of Birth: 1961-05-26

Location: Huntsville AL

About Me

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Call Center Agent and skills in problem-solving and critical thinking. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills. Summary

5+ years of experience as Business Development Associate 5+ years of experience as Sales & Marketing Associate (Marketing) 5+ years of experience as Recruitment Manager

Expert skills in Customer Service, Sales, Client Retention Advanced skills in File Management, Assistant Manager, Service Support Available to work in 2 Weeks

Current salary $0

Job History

Call Center Agent

3 years of experience

Responsibilities:

- Answered incoming calls and assisted customers with their inquiries or concerns.

- Accurately documented customer interactions and transactions in the company's systems.

- Followed established scripts and procedures to ensure consistent and effective customer service.

- Escalated more complex or urgent issues to managers or other departments as needed. Achievements:

- Consistently met or exceeded performance metrics such as call volume and customer satisfaction ratings.

- Successfully resolved challenging or delicate situations with customers, including complaints and escalations. Sales & Marketing Associate (Marketing)

5+ years of experience

Responsibilities:

- Conducted market research to identify potential customers and target markets

- Developed and executed marketing campaigns to increase brand awareness and drive sales

- Coordinated with sales team to create sales materials and presentations for clients

- Analyzed sales data and provided insights to upper management for strategy development Achievements:

- Increased website traffic by 50% through the creation of SEO optimized content

- Successfully launched a new product line, resulting in a 20% increase in sales Recruitment Manager

5+ years of experience

Responsibilities:

- Oversaw the recruitment process, including sourcing and selecting candidates, conducting interviews, and making hiring decisions.

- Managed relationships with internal stakeholders to understand hiring needs and make sure recruitment efforts were aligned with business goals.

- Established and maintained relationships with external talent sources, such as recruitment agencies and job boards.

- Ensured compliance with legal requirements and company policies related to recruitment and hiring. Achievements:

- Successfully filled a 50-person team within a tight deadline by streamlining the hiring process and working closely with hiring managers.

- Developed and implemented employer branding initiatives that increased the number of qualified applicants and improved overall candidate experience.

Training Manager

5+ years of experience

Responsibilities:

- Designed and developed training programs and modules for employees

- Conducted training sessions and workshops for new hires and existing employees

- Worked with department heads to identify and address skills gaps and training needs

- Monitored and evaluated the effectiveness of training programs and made necessary adjustments Achievements:

- Reduced new hire training time by 20% while maintaining quality of training

- Implemented an online training platform which resulted in a 30% increase in employee participation Virtual Assistant

3 years of experience

Responsibilities:

- Managed and organized daily administrative tasks for multiple clients remotely

- Coordinated and scheduled appointments and meetings between clients and their stakeholders

- Conducted research and provided necessary data and reports to clients as requested Achievements:

- Increased productivity of clients by streamlining their administrative processes and reducing their workload

- Successfully developed and implemented a client database system to efficiently manage client information

- Received recognition for excellent communication skills and ability to maintain positive relationships with clients

Manager

OTDE

2010-05-01 - 2023-05-01

Store manager selling and setting up pool sales & service throughout Tennessee & Alabama Fiberglass & gunite pools turning back yards into private oasis. Average pool sale 65,000.00 with some well into 400,000.00 for infinity pools.

Once a pool was sold it was my job to ensure all equipment and materials where on the jobsite for immediate installation coordinating with the installers & masonry experts meeting deadlines and timely installations while dealing with any customer concerns as well as follow up inquiries after the pool was installed to ensure customer satisfaction as well as lead generation. Order materials & supplies for purchase while teaching clients how to maintain a healthy pool this also included the sales of volleyball, basketball and other equipment for pool sports and activities. Store arrangement and marketing for 2 locations Education / Certificate

Latest Education: High School Grad

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Business Development Associate

Sales & Marketing Associate (Marketing)

Recruitment Manager

Training Manager

Call Center Agent

Admin

Virtual Assistant

Skills

Customer Service : Expert Sales : Expert Client Retention : Expert Employee Training : Expert File Management : Advanced Assistant Manager : Advanced Service Support : Advanced Call Center : Advanced Direct Marketing : Advanced Business Development : Advanced Admin : Advanced

President

Value one Mortgage/Wisconsin family Mortgage

1998-08-01 - 2008-12-01

Recruit train and develop loan officers, telemarketers, underwriters. Over sight on every loan while meeting and encouraging clients why we where the best place for them to fulfil their needs & goals. Regional Manager

Kructen & associates

1982-06-01 - 1998-11-01

Recruited and trained sales professionals in 7 state region mid west. Evaluated each office for numbers & retention

Made the adjustments to bring those offices to company standards. Hired & trained telemarketing staffs in these locations over seeing performance on a weekly basis. Proudly wore the title of Dealer Power Specialist. My retention level was among the highest in a company located in every state and 51 countries around the world. Recommendations

I worked under Mr. Daury for a few years, Mr. Daury was my manager and a good one he knows how to lead a team always clear with his directives and follows up to make sure things are going well, very helpful and understanding, I would not hesitate to work under Mr. Daurys direction at anytime. From: Bruce Grissom

Relationship: Subordinate

Company: Wisconsin Family Mortgage

Michael has worked so hard to keep the company up and running through the hard times. He has sacrificed a lot of his time to keep it all together. If it wasnt for his dedication to the company we would have sunk!

From: Mac McIvor

Relationship: Colleague

Company: Off The Deep End

CV made with

https://grabjobs.co

Contact this candidate