Service Representative Customer

Tasha Smith

Mesquite, Texas ***** 817-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Customer Service Representative, Loss Mitigation, Auto Claims, and Account Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. WORK HISTORY RESOLUTION COORDINATOR 11/2022 to 10/2023 Walmart Bentonville, AR

Assisted drivers in resolving issues related to earnings discrepancies, trip completions, and technical problems with the delivery application

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Supported pharmacy customers by facilitating profile setups, processing prescription refills, and coordinating

callbacks with Pharmacy Technicians

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Conducted audits on calls and chats, identifying common issues and proposing actionable solutions for recurring driver concerns

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LOSS MITIGATION 03/2016 to 03/2020

GM Financial Arlington, TX

Managed a queue of over 800 impounded vehicles, negotiating with repair shops to optimize storage and repair fees

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Collaborated with internal and external legal counsel to prevent fraudulent activities and protect company assets

from lien sales

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Coordinated with insurance companies to recover losses, including generating Letters of Guarantee for vehicles

deemed a total loss

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COLLECTOR 09/2014 to 03/2016

Kohl's Dallas, TX

Conducted outbound calls to customers with overdue credit card payments, facilitating timely resolution of

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outstanding balances

Assisted inbound callers in processing credit card payments and setting up payment arrangements to maintain

customer account health

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Collaborated with customers to develop tailored payment solutions, enhancing customer satisfaction and retention

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ACCOUNT REPRESENTATIVE 09/2012 to 03/2014

Silverleaf Resort North Richland Hills, TX

Managed communication with timeshare owners to resolve accounts between 1 to 300 days past due, facilitating payment arrangements to prevent foreclosure

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Processed requests for due date changes, deferments, and account modifications to ensure accurate billing and

account status

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EDUCATION High School Diploma 05/1992

Sam Houston High School, Arlington, TX

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