Customer Service Representative

TOYIA GOODWIN

Louisville, Ky, *****

************@*****.*** / 502-***-****

SUMMARY

Hardworking Customer Service Representative with a strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Product promotion

Call management

Record preparation

Account updating

Strong communication

Product knowledge

Customer-Focused

Customer Service Excellence

Invoice processing

QuickBooks experience

SAP

Medicare billing

Medical Billing Understanding

Pharmacy billing

EXPERIENCE

Customer Service Representative / McKesson - Louisville, Ky 08/2021 - Current Handled customer inquiries, billing questions, payments, and service requests Documented, researched, and resolved customer service issues Followed up with customers to offer additional support and check resolution satisfaction Managed customer calls efficiently in a fast-paced call center environment Updated records with all interactions and customers transactions Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills Answered customer inquiries via phone, email, and chat. Processed invoices, payments and credits for customers. Analyzed vendor invoices for accuracy and discrepancies. Reviewed and processed incoming invoices for payment. Inside Sales Representative / MSC Industrial Supply - Louisville, Ky 11/2017 - 02/2020 Handled customer inquiries, billing questions, payments, and service requests Enhanced customer satisfaction with fast, knowledgeable service Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills Updated records with all interactions and customers transactions using 2 screen monitors at once Documented, researched, and resolved customer service issues Met inbound customer needs while maintaining strict performance targets Completed over 75 to a 100 phone calls a day following up with customers to share findings and offer solutions TG

Inbound Customer Service Representative / ADP - Louisville, Ky 08/2013 - 10/2017 Investigated problems using multiple databases and applications to identify causes and optimal solutions Assisted customers with troubleshooting and resolving technical issues Settled disputes over service and product issues with excellent conflict mediation skills and expertise in internal procedures

Handled customer inquiries, billing questions, payments, and service requests Anticipated needs and resolved problems to keep customers happy Compiled customer feedback to recommend improvements to management Resolved issues based on thorough investigations of concerns EDUCATION AND TRAINING

Associates Degree 10/2006

Ivy Tech - Sellersberg, In

GED 07/2002

Ahrens Adult Ed - Louisville, Ky

Contact this candidate