Customer Service A Team
Resume:
Korin Snyder
Eager to begin building a strong personal and professional relationship with a company
and clients where I can utilize my experience, education and training to better the lives of others while maintaining confidentiality and proficiency in all tasks Ellensburg, WA 98926
***********@*******.***
Interested in a position with your company where I can utilize my skills while working independently as well as part of a team to achieve positive outcomes for both the business and customer. Authorized to work in the US for any employer
Work Experience
Business Owner
Quality Cleans by Korin - Ellensburg, WA
September 2021 to Present
Provide full service professional cleaning for business and residential customers, services can be tailored to suit individual needs with various levels of cleaning (move in/out, new construction, light/standard/ deep clean, regular schedule cleaning). Tasks completed include; dusting surfaces, sweep/mop floors
(steam mop available upon request with additional fee), bathroom cleaning includes mirrors, shower/ tub, toilet and floor, kitchen includes cleaning/polishing appliances and sinks, counter tops, floors with additional add on services like cleaning inside ovens and refrigerators. Add om services available for an additional fee include; dishes, laundry, making beds, general organization, steam cleaning/mopping, windows. Areas currently servicing include Cle Elum/Roslyn/Ronald, Ellensburg, Yakima. Flexible scheduling. Experience of 15+ years working with various flooring and counter materials (natural stone, tile, hard wood, marble, laminate, etc.)
Agency Producer
Farmers Insurance The Gerald Lael Agency - Ellensburg, WA March 2019 to July 2020
Ellensburg, WA
March 2019 to July 2020
Licensed to sell personal lines including home, auto, specialty, business and commercial auto and bonds, and marine.
Provide customer service and manage customer accounts, apply payments. I spend time in our valley as well as outside of it to meet with new and potential customers, obtain photos of property for items in which I will be insuring. Handle scheduling. Work directly with customers, lending institutions, and estate brokers to provide our customers protection and piece of mind.
VR365 Vacation RentalCleaner- Ellensburg, WA October 2019 to February 2021
Completed full and partial residential cleaning, cleaning tasks include dusting, vacuuming, cleaning shower/tub and toilets, windows and mirrors, range, microwave, on occasion and when prearranged certain laundry tasks, making beds
Personal Assistant
The Owens - Snoqualmie, WA
January 2018 to April 2019
Personal Assistant to Elder Couple: Provide safe rides to/from medical appointments, deliver/pickup mail and packages, organize household items, change and take out garbage and recycling, meal preparation, light cleaning duties
Custom Support and Barista
The Owens - North Bend, WA
March 2018 to January 2019
Greet and place customer food/drink orders, provide excellent customer service and provide customers with a welcoming and clean atmosphere. Assist partners by stocking supplies, clearly communicating needs and requests. Responsible for personal register and monies. Complteted orders in drive thru including transactions, preparing food and learning the complex drink menu. Housekeeper
Northwest Premium Services, LLC - Snoqualmie, WA
November 2017 to January 2018
Assisted homeowners by providing general cleaning duties; washing dishes, cleaning and polish kitchen appliances, dust/ wet mop floors, dust furniture, change bedding, laundry, mirrors, bathroom including shower/tub, sinks, and showers, vacuuming
Customer Service Representative
Farmers Insurance The Gerald Lael Agency - Ellensburg, WA October 2016 to August 2018
Greeting customers in the office apply multiple forms of payments and apply to auto, home, life, umbrella, commercial/ business accounts, manage personal and professional policies. Scan and upload policy and financial documents, operate multi-line phone systems, send and receive daily email corresponding with other insurance companies, lenders, and individuals. Collect information specific to specialty line policies, home, auto, life, commercial, and contractor bonds. Manage ACA accounting program daily and balance office deposits. Provide Evidence of Insurance and Proof of Insurance to customers, lenders, and governmental departments. Work directly with underwriting agencies to determine premiums for customers. Arranged personal and professional meetings. Complete ongoing training pertaining to changes to current and/ or past policies and upcoming guidelines. Train in coming office staff Experience working with Century 21, Foremost, and Bristol West Apparel Cashier
Fred Meyer - Ellensburg, WA
June 2016 to October 2016
Apparel Cashier
Fred Meyer - Ellensburg, WA
June 2016 to October 2016
Ellensburg, WA 98926 (June 2016-October 2016)
Bakery: Daily baking/frosting/glazing of morning donuts, pastries, croissants, bagels, and a variety of Artisan bread.
Completed a daily walk through of all bakery products on sale floor to pull dated items to be replaced with fresh items, packaging and labeling of breads prior to placing on sales floor, provide quick friendly customer service, daily breakouts prepared for the following day, assisted customers with in-person and telephone special orders, wash/sanitize bakery utensils, daily clean duties, completion of online training and safety programs
Apparel Cashier: Greeted incoming customers, answered questions pertaining to store apparel/ inventory, experience tagging/removing anti-theft devices, finalized customer purchases via credit card, debit, cash and/or check transaction
Home and Garden Associate: Experience and knowledge of power and hand tools, ability to mix paint colors by customer request suitable for indoor/outdoor uses, provide customer service that was beneficial in completing home projects, knowledge/experience of making duplicate home, auto and business keys, organization/stocking of products, removing sale ads posted within the store and replaced with new, assisted customers with propane pick-up and exchange, verbal communication with customer service department as well as other store departments via in-store phone system, completion of online training and safety programs
Fuel Center Attendant: Worked at off-site fuel center to complete customer transactions of gasoline, diesel, snacks/ beverages, finalized credit card, debit, and cash transactions, calculated customer fuel points and applied to purchase, provide customers with driving directions, maintained daily shift duties within the kiosk/outside (wiping down pumps, handles, individual pump surfaces, changed garbage's, changed window cleaner), corresponded with technicians regarding operating systems and till, accepted fuel deliveries, completed regular safe drops directly from the till, completion of online training and safety programs
Cashier: Completed customer credit card, debit, cash, check, and WIC transactions, clear written and oral communication with English and Spanish speaking customers, ability to correctly count back customer change, assisted in answering sale questions, product injury, bagged groceries, provided friendly and fast customer service, knowledge of multiline phone systems, legal sale of tobacco and alcohol, completion of online training and safety programs
Winegar's -Baker Ellensburg, WA
March 2016 to August 2016
Daily baking schedule of wide variety of fruit and oat scones, muffins, breads, cinnamon rolls, and multiple varieties of breakfast burritos, delivery of orders to multiple store locations, accuracy of reading recipe, time management, cleanliness of facility, appropriate temperature storage of food products, appropriate product labeling, communication with coworkers and management of demand of daily products. Residential Coordinator
Kittitas Interactive Management -Commun8ty Protection Clients
October 2014 to March 2015: Responsible for scheduling, communicated and collaborated with; health care staff, mental health providers, Western State Hospital, local law enforcement, crisis center personnel and case managers to ensure proper care of my client and, developed hourly and weekly schedules and organized outings for clients, administered medications, keep detailed electronic records and data which recorded sleep patterns, mood regulation, dietary logs, and incident reports, advocate client needs, trained employees Direct Line Staff: Provided assistance with daily living needs such as cleaning and cooking, taught and encouraged skill development, worked with client on regular basic on emotion and anger management techniques, interact and participate in activates with my client, transported client to and from appointments, outings, and outings with other clients Clothing and Sales Associate
Arnold's Ranch and Home - Ellensburg, WA
February 2014 to November 2015
Assisted customers with questions, placed clothing and boot orders, directed customers to supplies, daily cleaning chores, open and close the store, customer support via telephone communication, advertise sales and special events, close interaction working with a team of co-workers and individually Cashier and Customer Service Provider: Engaged with customers upon entering the store, directed to appropriate location, answered telephones, rang up purchases manually and with scanning systems, process cash, credit and check payment
Direct Sales Associate: Received weekly shipment of products, checked inventory, assembled small products, entered data into computer system, distributed products throughout the store floor, received weekly shipments of wet and dry cat and dog food, inventoried shipment, rotated product that was currently on the shelf
Student Financial Aid Assistant
Central Washington University Financial Aid Department - Ellensburg, WA March 1999 to April 2001
Assisted students with financial aid questions and concerns, notified students/parents of requirements pertaining to attending CWU as well as what financial information was required to process loans, processed individual financial aid applications, maintained student SAP reports, attended to emails and referred to additional outside resources, copying and filing of student files, organization of archived files, answered multiline telephones systems, check and sorted office mail, worked with team of students to achieve daily goals
Cable Technician and Fiber Optic Installer
Central Telecom East, Inc - Yakima, WA
March 1999 to April 2001
Built communication closets and component racks, determined lengths of cable runs per length of building and number of rooms and drops, laced Cat-5 cables into and out of closet, hooked up cabling to components, read blue prints, communicated with team of co-workers, knowledge and use of power and hand tools, managed entire building projects, written daily reports; of progress, material orders, and incident reports, daily meetings with crew members, training Education
Bachelor's in Interdisciplinary Studies of Social Sciences Central Washington University - Ellensburg, WA
September 2009 to June 2016
Bachelor's in Sociology
Central Washington University - Ellensburg, WA
September 2009 to June 2016
Bachelor's in Psychology
Central Washington University - Ellensburg, WA
September 2009 to June 2016
Skills
• Microsoft Office
• Microsoft Word
• Communications
• Microsoft Excel
• Communication Skills
• Microsoft Powerpoint
• Retail Sales
• Direct Sales
• Cabling
• Account Management
• Food Industry
• Personal Assistant Experience
• Underwriting
• Insurance Sales
• Negotiation
• Meal Preparation
• Office Administration
• Multi-line Phone Systems
• Cold Calling
• Operating Systems
• Computer Networking
• Experience Working With Students October 2020 Influencing and negotiating with customers. Full results: Familiar Creating Presentations with Microsoft PowerPoint -- Proficient October 2020 Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient Marketing -- Familiar October 2020 Understanding a target audience and how to best communicate with them. Full results: Familiar Social Media -- Proficient October 2020 Knowledge of popular social media platforms, features, and functions. Full results: Proficient Following Directions -- Highly Proficient December 2020 Following multi-step instructions. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Excel
• MS OFFICE
• Word
• Microsoft Student
• Power Point
• Word Academia Research Systems
• Barista Experience
• Medication Administration
• Merchandising
• Technical Support
• Management
• Event Planning
• English
• Case management
• Driving
• Customer service
• Efficient time management
• Multitasking
• Knowledge of confidentiality policies
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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