Technical Support Software Development IT Leadership

Howard J. Herman

New Providence, NJ ******@**************.*** 908-***-****

IT Professional

Over 25 years of experience in networking, system administration, software development, and technical support with experience in hospitals, school districts, pharmaceutical companies, and Fortune 500 companies

Systems Manager Support Lead Technical Developer

Networking and Systems Administration

Large-Scale IT Site Moves

Technology Inventory

Technical Onboarding Processes

Root-Cause Troubleshooting

System Upgrades and Migrations

Technology Deployments

Software Development

Database Development

Coding

Professional Experience

FREELANCE IT TECH, Summit, NJ

Freelance IT Tech, 2023 – 2024

Hardware and operating system upgrades

Technology purchase assistance

iPhone setup and training

Perkin Elmer Analytical and Enterprise Solutions, Summit, NJ

Lab Computing Engineer, 2020 – 2023 (Placed at Bristol Myers Squibb)

Provided technical support in a GXP environment.

Prepared audit logs from lab equipment for users and managers.

Added users to lab instrument computers.

Did periodic monitoring reports.

Lonza Chemical / Pharmaceutical, Morristown, NJ

Technical Site Lead, 2018 - 2020

Installed software, configured IT equipment and troubleshooting and support.

Worked with network admin to fix network issues

Supported GMP lab equipment with troubleshooting, connectivity, configuration and user accounts.

Maintained, checked, and recorded computer inventory.

Coordinated technical onboarding of new users.

Planned and executed IT site move for over 50 users.

Orchestrated technology deployments, including iPhone security software.

ePlus Systems Technologies / Insource Systems Staffing, Summit, NJ

Field Systems Technician, 2010 - 2018

Configured and issued user cell phones.

Performed Windows OS upgrade on 1,000+ computers.

Conducted physical-to-virtual server migration.

Inventoried hundreds of IDFs

Worked on Cisco networking equipment to configure and decommission

Prepared new computers (imaging) for hundreds of students

Orchestrated deployment of computer systems to 40+ school administrators.

Several years reacting to alerts generated by IBM Equipment Monitoring Software

Per SOPs, some alerts were forwarded to the indicated parties others acted on

TheraManager Mental Health Provider Software, New Providence, NJ 2003-2009

Director of Information Technology

Supported the mental health industry on a custom-designed software for providers.

Created a hand-held companion application.

Supported servers, network and computers

Provided data conversions and support.

HERMAN COMPUTER RESOURCES, Pittsburgh, PA 1995-2003

Systems Consultant

Ran a computer consultancy

Sold computer hardware and software

Sold configured and installed network equipment.

Built database software.

Repaired computer systems and assisted users

Bill Few and Associates Financial Planning 1991-1995

Systems Administrator

Created, developed, implemented and trained users on an automated financial planning process.

Managed the network and provided technical support to users company-wide.

Education & Credentials

Bachelor of Arts Degree in Economics

Johns Hopkins University, Baltimore, MD

Professional Development and Certifications:

MBA Certificate – Tulane University • MCP Certification

Technical Proficiencies

Operating Systems:

DOS, Windows, Windows Server, Unix

Networking:

Ethernet Switches and Routers, IP Networks

Databases:

Microsoft SQL, Advantage

Software:

MS Office Suite, Lab-Based Applications, Electronic Data Interchange

Scripting / Coding:

Visual Basic, PASCAL, Batch Files, PowerShell

Mobile Devices:

Configuring, and Securing iPhones and Androids

Hardware:

Dell/HP/Lenovo, X86 Hardware, Memory Storage, Peripheral

Contact this candidate