Customer Service Digital Marketing Finance
Resume:
Taylor
Case
Finance & Marketing
Taylor Case
Houston, TX 77003
******.****@****.***
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Professional Summary
Dynamic and results-driven undergraduate student majoring in Marketing and Finance with a focus on Real Estate. Proven expertise in customer service, leadership, and data analysis. Adept at using Excel for problem-solving and optimizing operations. Passionate about creating impactful solutions and excelling in team-oriented environments. ㅡ
Experience
7Brew Coffee / Shift Lead & Barista
July 2024 – November 2024; Tuscaloosa, Alabama
Supervised and trained a team of 10+ baristas to deliver exceptional customer service and maintain operational efficiency. Monitored and managed daily inventory, scheduling, and cash flow, ensuring accuracy and alignment with company standards. Resolved customer concerns swiftly, fostering a welcoming and engaging environment for guests. Led the team in achieving and surpassing daily sales goals through strategic upselling and product promotion.
Glo Tanning / Tanning Consultant
August 2021 – July 2022; Flower Mound, Texas
Greeted and assisted over 500 visitors daily, guiding purchase decisions and promoting discount offers. Maintained a pristine and safe work environment, prioritizing customer and employee well-being. Built strong customer relationships, driving repeat business and fostering brand loyalty.
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Key Skills
Customer Service Excellence: Exceptional ability to address customer needs and resolve concerns, ensuring high satisfaction levels. Leadership & Team Management: Experienced in managing teams, delegating tasks, and ensuring smooth operations.
Analytical Proficiency: Skilled in leveraging Excel formulas, pivot tables, and charts for data analysis and process improvement. Interpersonal Communication: Builds rapport quickly, establishes positive relationships, and fosters collaboration within teams. Problem-Solving: Identifies root causes of issues and implements practical solutions to enhance efficiency and resolve concerns. Sales & Operations: Experienced in transaction management, sales strategy implementation, and maintaining smooth day-to-day operations.
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