Logistics Manager Transportation Operations

JAMES CHRISTOPHER LAMBERTH

901-***-**** **************@*****.*** www.linkedin.com/in/chris-lamberth-22118bb

PROFESSIONAL SUMMARY

Results-driven Logistics Manager with extensive experience leading transportation operations, managing multimodal freight, and delivering measurable improvements in efficiency, cost savings, and customer satisfaction. Adept at handling high-profile accounts, leading cross-functional teams, and optimizing complex logistics networks for accounts valued at over $20 million annual revenue. Proven ability to increase margins, streamline processes, and build long-term relationships with clients and vendors. Strong leadership skills with a focus on continuous improvement and team development.

KEY SKILLS

Logistics & Transportation Management

Project Management & Process Optimization

Vendor & Carrier Management

Client Account Management & Retention

Budgeting & P&L Management

KPI & SLA Performance Reporting

Cross-Functional Leadership & Training

Contract Management & Compliance

RFP & Pricing Strategies

Audit & Invoice Resolution

Time Management (Kronos)

PROFESSIONAL EXPERIENCE

Director of Transportation

Kuehne-Nagel, Memphis, TN

February 2023 – March 2024

Led transportation operations for key global accounts, including Lenovo, SunPower Solar, AT&T, AWS, and Hewlett Packard, ensuring efficient, high-quality service and seamless communication across teams.

Managed a team of 3 managers and 10 logistics operators, audit staff, and finance personnel, driving operational efficiency and improved team performance.

Spearheaded the successful onboarding of two new accounts (Hewlett Packard & AWS), establishing KPIs, setting up invoicing, and ensuring EDI connectivity with TMS.

Collaborated with global stakeholders to manage Sea, Air, and Ground transportation, enhancing operational coordination and customer satisfaction.

Improved gross margin for the High-Tech Vertical by 4% (from 12% to 16%) through strategic operational enhancements.

Developed and maintained strong relationships with carriers, sourcing and negotiating rates for multiple transportation modes in competitive RFPs.

Conducted regular business reviews with customers, tracking SLA and KPI performance to ensure service delivery met or exceeded expectations.

Transportation Manager – High Tech Vertical

ReTrans/Kuehne-Nagel, Memphis, TN

May 2017 – February 2023

Directed daily operations for 5 Logistics Coordinators, focusing on customer retention, training, and career advancement, while ensuring on-time and cost-effective deliveries.

Managed and optimized transportation services for high-tech clients, including SunPower Solar and AT&T, across various shipping modes.

Led the preparation and presentation of weekly business reviews with SunPower’s leadership, tracking On-Time Delivery (OTD) and Key Performance Indicators (KPIs).

Coordinated the onboarding of two new accounts (ASUS and ST Micro), ensuring smooth implementation, carrier compliance, and performance tracking.

Drove cost savings by improving the fixed price account for SunPower, increasing gross margin from 9.2% to 12.6% year-over-year.

Acted as the primary point of contact for contract management and invoice discrepancies, collaborating with AP and Audit teams.

Transportation Operations Manager

Versant Supply Chain, Cordova, TN

March 2008 – February 2017

Managed a team of freight specialists, overseeing customer requests, deliveries, invoicing, and project cost implementation for multiple clients, including AT&T, Lenovo, and LG Electronics.

Streamlined LTL, Air Freight, and Truckload operations, improving profit margins and operational efficiency.

Developed key relationships with carriers, ensuring compliance with service standards and cost management.

Delivered detailed monthly reports on freight costs, carrier performance, and revenue for executive management review.

Managed and implemented a year-long project for Home Depot’s “Ryobi Mail-In Rebate,” overseeing budget management, customer service, and logistics coordination.

Field Service Supervisor

DHL Express, Memphis, TN

April 2000 – March 2008

Supervised 4 independent contractors and 7 office personnel, overseeing 90+ pickup and delivery routes to ensure timely and compliant service.

Managed daily freight operations for outbound flights and truck departures, ensuring compliance with FAA and TSA regulations.

Developed and implemented a scanning and organizing system for returned freight, improving efficiency and tracking.

EDUCATION

University of Memphis – Memphis, TN

Business Economics

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Leadership Basics & Leadership Launch, Kuehne-Nagel

I.S.O Certification, Versant Supply Chain

Quickstart Operational Management Training

Alliance Leadership Training

Lead 1 & Lead 2 Management and Leadership Training

First Choice Ambassador (Sales and Operations Communication Improvement)

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