Results-oriented Customer Service Professional with 16+ years of exper

Laurie A. Taylor

205-***-**** *****************@*****.***

Birmingham, AL 35224

Summary

Results-oriented Customer Service Professional with 16+ years of experience exceeding client expectations in fast-paced environments. Customer centric inbound and outbound. Skilled in building rapport, resolving issues, and fostering positive relationships. Adept at managing multiple tasks, prioritizing effectively, and meeting deadlines. Also experienced in cold calling, up selling, technical support, and general customer care. Recognized for meeting metrics, teamwork, and enthusiastic participation in continuous learning opportunities.

Skills

● Service Minded

● Communication (written & verbal)

● Detail Oriented

● Problem-Solving

● Conflict Resolution

● Active Listening

● Empathy

● Time Management

● Dependability

● Productive Planning

● Data Entry

● Order Processing

● Sales & Promotions

● Social Media Marketing

● Team Leadership

● Microsoft Office

Work Experience

Owner/Customer Service Manager

D&L Repurposing

Birmingham, AL

Nov 2016 - Present

● Providing exceptional customer service, resolving inquiries and complaints promptly and professionally.

● Managed e-commerce platform, including website updates, product listings, and order fulfillment.

● Processed online orders, handled customer inquiries, and resolved issues.

● Maintained accurate online inventory levels and ensured smooth order fulfillment.

● Managed store inventory, receiving, stocking, and tracking products.

● Maintained a clean and welcoming store environment for customer satisfaction.

● Handled customer transactions, returns, and exchanges efficiently.

● Managed finances, including accounting, invoicing, budgeting, and reporting.

● Monitored and optimized social media advertising campaigns for increased brand awareness.

● Sourced, inspected, and evaluated products for repair/restoration potential.

● Performed or outsourced repairs/restoration work, ensuring quality control before selling.

Grocery Store Manager

Pitts Grocery

Birmingham, AL

Feb 2009 – Sep 2016

● Led a team of employees, assigning duties based on expertise and creating work schedules.

● Increased sales by implementing effective promotions and showcasing products to customers.

● Managed customer service, resolving complaints and returns in a cordial manner.

● Researched consumer needs to identify high-demand products and maintained competitive pricing.

● Ensured a safe and clean store environment through safety protocols and cleaning procedures.

● Prepared employee performance reports and tracked sales, expenses, and inventory levels.

Administrative Assistant

Respiratory Sleep Associates, Inc.

Birmingham, AL

Jan 2008 – Feb 2009

● Provided exceptional customer service, both internally and externally.

● Managed orders, including intake, insurance verification, and processing.

● Completed accurate and time-sensitive reports and paperwork.

● Maintained effective communication and teamwork to facilitate order completion.

● Educated customers on equipment operation, maintenance, cleaning, and safety.

● Collaborated with insurance companies to complete reimbursement documentation.

● Managed inventory and oversaw employee development and training.

● Achieved revenue goals and implemented a mail-order program for medical equipment supplies.

Education

Southern New Hampshire University

Manchester, NH

Field of Study: Criminal Justice (Currently Enrolled)

Minor High School

Adamsville, AL 1987 – 1990 Graduated with Advanced Diploma

References

Available upon request.

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