Product Designer Ux
Resume:
Thiago Tolotto
PRODUCT DESIGNER
WORK EXPERIENCE
PRODUCT DESIGNER (05/2022 – CURRENT)
FLEETCOR (Payment and toll company), São Paulo, Brazil - remote work I worked on delivering 12 projects in the last 18 months, all of which were approved and made available on the app. The main ones are:
• Construction of the application's financial interface;
• Construction of the new payment method selection journey;
• Construction of the customer plan interface;
• Development of the biometrics and security process;
• Construction of the plan exchange, retention and cancellation interface;
• Design wireframes and interactive prototypes for usability tests;
• Work closely with developers and stakeholders.
To date, I have received 2 recognitions for above-average performance and delivery of value to the company, as can be seen on my LinkedIn profile (in Portuguese).
PRODUCT DESIGNER (04/2021 – 04/2022)
Porto Seguro S.A. (Insurance and bank services company), São Paulo, Brazil I worked for a year in the Customer Experience area, being:
• Design and development of the user journey for purchasing a dental plan;
• Development of the mobile phone insurance acquisition journey;
• Development of the Landing Page and contracting process for the bail insurance service;
• Renewal of the car insurance acquisition flow, the main product offered by the company.
After 10 months working at the company, I received recognition for quality deliveries, obtaining a 20% salary increase UX DESIGNER (10/2021 – 04/2021)
Gauge Digital Consulting, São Paulo, Brazil
• Conducted the Journey and Service Discovery survey, with the aim of increasing the level of customer satisfaction and capturing difficulties of employees and proposing improvements - as a result new action plans were obtained, extending to 4 more Gauge teams in new projects;
• Development of prototypes for the acquisition journey of civil construction products,
• Carrying out usability tests for new products from the largest telephone company in Brazil (Vivo)
After delivering the project that led to the extension of more demands to the company, I received recognition of merit and a 50% salary increase. CONTACT
**************.***@*****.***
thiago-tch.com
linkedin.com/in/thiago-tch
Baltimore, MD, USA
HIGHLIGHTS
8 + years of experience as Product
Designer / UX designer
Proficiency in information architecture,
user's flows design, interactive
prototypes and data collection analysis
Experience building products for areas
such as insurance, fintech, toll and
services
Tools proficiency: Figma, Photoshop,
Miro, and Maze
EDUCATION
Master’s Degree in Information
Architecture and User Experience (UX) -
09/2018
Impact College of Technology, São
Paulo, Brazil
Bachelor’s Degree in Information
Systems - 11/2007
Bandeirante University, São Paulo, Brazil
ADDITIONAL TRAININGS
Product Management
Introduction to Google Analytics
Visual design of mobile app (Figma)
Interface components (Figma)
Lean Startup Course
My other experiences can be accessed on my LinkedIn.
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