Front Desk Agent
Resume:
Jenne Hardy
Philadelphia, PA *****
**************@*****.***
I put one thousand percent into anything that I have done for my job even having dealt with emergencies and crisis situations by remaining calm and acting in the manner of which protocols are put in place and used to continue to complete job tasks and run things smoothly Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Best Western Plus Hotel-Chester, PA
April 2023 to March 2024
Currently the responsibility and duties are but not limited to checking in guests and checking out guest as well as run the night audit as well as cleaning and disinfecting the lobby. Also problem -solving is a huge part of the job keeping the guests happy and comfortable at all times helping them with all amenities they may need as well as assisting guests with reservations and guest relations services… Two months ago there was a serious incident which occurred during the overnight shift a toddler was roaming around the hotel hallways unattended it was brought to my attention I acted quickly following protocol and procedures alerting the proper authorities To get the situation under control at one point the toddler child was with me as I was still completing check ins with the toddler in my arm the toddler felt safe and comfortable to stay with me until the authorities arrived
Home Health Aide
Red Lion Home Care-Philadelphia, PA
February 2023 to May 2023
The responsibility that was taken on were assisting and aiding clients with daily living going to the doctor making appointments cooking cleaning etc. Making the clients health and care the top priority making the client’s thoughts and opinions heard and valued when it comes to their care they receive Direct Care Worker
Angels On Call-Philadelphia, PA
April 2019 to February 2022
The responsibility and job duties were to care for consumers in their home assisting them with daily living needs helping them to live independently and making them feel as independent as possible some consumers were disabled and required extra time and dedication to make the extremely comfortable and cared for to the very best of my abilities
Education
Trade school in Medical Assisting coding and billing Previously Thompson Institute - Market, WV
September 2003 to June 2004
High school diploma
Benjamin Franklin High School - Philadelphia, PA
September 2001 to June 2004
Skills
• Night Audit
• Guest Services
• Laundry
• Front Desk
• Cleaning Experience
• Phone Etiquette
• Cooking
• Guest Relations Experience
• Multi-line Phone Systems
• Home Care
• Upselling
• Auditing
• Cash Handling
• POS
• Host/Hostess
• Caregiving
• Customer service
• Communication skills
• Organizational skills
• Hospitality
• Guest services
• Night audit
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