Customer Service Data Entry

Jordan Campbell

832-***-**** ******************@*****.*** Humble, TX 77338

PROFESSIONAL SUMMARY

Experienced customer service professional with over 3 years of expertise in providing exceptional support in fast-paced environments. Skilled in handling high call volumes, resolving complex inquiries, and managing sensitive information. Proficient in Microsoft Office Suite and adept at navigating multiple systems. Proven ability to collaborate with internal teams to ensure timely resolution of issues while delivering empathetic, patient-centered service.

WORK EXPERIENCE

Lovisa September 2023 - Present

Sales Associate

● Manage 50+ daily inbound and outbound customer inquiries regarding orders, returns, and billing issues, maintaining a 98% accuracy rate.

● Assist customers with account management, resolving issues promptly to ensure customer satisfaction and a 15% increase in repeat orders.

● Collaborate with internal teams to expedite issue resolution and ensure consistent communication across departments.

● Maintain call productivity while ensuring quality service, regularly exceeding performance metrics.

HMS Host April 2021 - September 2023

Clerk II

● Processed over 200 records daily, assisting multiple departments with data entry, invoice processing, and customer account updates.

● Resolved billing discrepancies by coordinating with internal teams, reducing errors by 25%.

● Delivered support through both phone and email, effectively handling inquiries related to account status and transaction history.

● Consistently met deadlines and maintained compliance with company protocols while managing sensitive customer data.

St. Hope February 2022 - December 2022

Volunteer Phlebotomist

● Assisted in patient scheduling and managed over 50 daily inquiries regarding appointments and medical records, adhering to HIPAA guidelines.

● Provided empathetic and patient-centered service, ensuring that patients felt supported and informed throughout their care process.

● Worked closely with healthcare professionals to streamline administrative tasks and improve patient care coordination by 10%.

EDUCATION

Humble High School

High School Diploma

SKILLS

● Customer Service & Support (50+ calls/day)

● Patient-Centered Communication

● Microsoft Office Proficiency (Word, Excel, Outlook)

● Multitasking & System Navigation

● Problem-Solving & Issue Resolution

● Data Entry & Accuracy (99% accuracy rate, 200+ records daily)

● HIPAA Compliance

● Time Management & Organization

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