Data Analyst Front Desk
Resume:
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Amanda Akusis
South Boston, MA *****
*******@*****.***
Skills
Genesys Customer Experience Platform
Tableau Software
Financial analysis aptitude
Data Analyst
Administrative Assistance
Team building
Reporting and documentation
Exception customer service
Time Management
Multi-Tasking
Problem Solving
Microsoft O365 Suite
Windows 8, 8.1, 10
Data Analyst
Tableau Software
Financial Analysis
Work History
0001-01 - Current Front Desk Manager
Sibal's Hair Salon, Chestnut Hill, MA
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Confirmed appointments, communicated with clients, and updated client records.
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2022-09 - Current Workforce Management Analyst
Grand Circle Corporation, Boston, MA
• Produced and updated documents and reports by forecasting and tracking spreadsheets for all department staffing using Tableau and Excel software.
• Collaborated with managers to identify and address employee relations issues.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service as well as making recommendations towards improving the business as well as work in a workforce management role for the entire Call Center. 2022-01 - 2022-09 Travel Support Representative
Grand Circle Corporation, Boston, MA
• Booked travelers on guided tours as well as flights to and from destinations around the world. Trained in working with a Global Distribution System called Amadeus affiliated with major Airlines (AA, Air France, United, Delta, British Airways, Lufthansa, etc) around the world.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. 2021-01 - 2021-09 Senior Member Services Representative Harvard Pilgrim Healthcare, Quincy, MA
• Resolved customer questions/concerns by calling healthcare facilities working out payment arrangements and other issues for the member.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions about provided healthcare services.
• Collaborated with third party venders about members RX and Durable Medical Equipment issues.
• Worked with other team members to resolve claims and expediting these calls by phone call or service request to get them resolved by the correct department.
• Worked with both customers and healthcare facilities by following up on approvals and denials for surgeries and other major appointments.
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2018-09 - 2019-10
Service Associate
Eastern Bank, Marshfield, Ma
• Prepared and maintained loan records and associated legal documents.
• Processed and reviewed loan due diligence for processing, administration and closing in accordance with bank policy.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
2023-04 - Current Bachelor of Science: Health Sciences University of Massachusetts - Boston
2012-05 - 2014-05 Associate of Arts: Media Communications Massasoit Community College - Brockton
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