Human Resources Manager

I have ** years of extensive experience working in government contracting and customer service industries. My experience includes core HR duties of recruiting, corrective action, employee relations, and compensation for 13 years, benefits design and administration for 10 years, compliance with Federal and Multi-State Leave Programs for 6 years, Accommodation (ADA) Interactive Process for 6 years, Employee Relations for 7 years, and Leadership for 5 years.

Caregiver – 08/2022 – 08/2024

Staff Benefits Analyst - Gryphon Technologies - Chesapeake, VA – 4/2018 to 3/2022

•Utilized benefits broker in developing, renewing, implementing, and administrating comprehensive benefits strategies for domestic and global employees.

•Administered multi-state and global employee benefits programs such as group health insurance, flexible spending accounts, health savings accounts, dental, vision, life insurance, disability coverage, retirement (401K Safe Harbor), and other voluntary benefits.

•Developed strong relationships with vendors to ensure quick and quality services for employees.

•Conducted open enrollments with differing benefit plan options and costs for multi-state and global locations.

•Developed dynamic communication strategies and training to educate employees and management on a variety of topics ranging from benefits plan offerings to managerial compliance with legal obligations.

•Liaison between business stakeholders, employees, and third-party vendors.

•Managed and ensured compliance with leave programs, including the Americans with Disabilities Act (ADAA), Family and Medical Leave Act (FMLA), Uniformed Services Employment and Reemployment Rights Act (USERRA), Worker’s Compensation (WC), state-paid and unpaid family and disability leave programs, company-provided, and personal leave across multiple states and internationally.

•Increased efficiency and compliance by creating a Leave management system, which included instructional templates based on state and type(s) of leave, easy-to-understand flyers, and a tracker for all aspects of leave, allowing for quick and accurate status updates.

•Responded to employees’ inquiries and assisted employees with benefits enrollment and problem resolution utilizing the ticket system.

•Analyzed employee data for legal compliance, cost and usage reports, and risk analysis on terminations related to absenteeism, leave, disability, etc.

•Oversaw all ADAA and interactive reasonable accommodation programs and processes. This included education, communications, and processing requests while using creativity and problem-solving to identify potential modifications or alternative options.

•Authored corporate policies and procedures, ensuring the policies complied with labor laws and industry regulations. Regularly reviewed existing policy elements requiring updates and changes.

Human Resources Manager - Soapy Joe’s Inc. - National City, CA 2/2016 to 7/2016

•Perform various complex, professional-level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, training, and employee relations.

•Authored corporate policies and procedures, ensuring the policies complied with labor laws and industry regulations.

•Error-free integration of California's new paid sick leave legislation (PSL), with multiple locations, identified cities with different accrual rates, and ensured PSL was calculated correctly.

•Conducted compensation analysis and updated salaries based on California’s minimum wage legislation.

Employee Relations Investigator - Insight Global - Contract Position (CareFusion/BD Client) -Mira Mesa, CA – 6/2015 to 12/2015

•Conducting in-depth investigations, interviews, and assessments of complex employee discrimination and personnel complaints reported through various avenues, including employee hotline.

•Provided recommendations on the appropriate course of action, including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction, or termination).

•Advising management regarding policy interpretation, employment/labor laws, EEO,

•Drafted concise reports summarizing evidence gathered, analysis, and findings/conclusions.

Human Resources Director - Crestline Hotels & Resorts/Aqua Investments - Virginia Beach, VA 5/2013 to 2/2014

•Manage all day-to-day HR operations for 120 Hospitality employees.

•Functioned as Subject Matter Expert (SME) to Management on HR-related issues.

•Established HR Policies and Procedures to align business objectives with employees and management.

•Conducted in-depth investigations, interviews, and assessments of complex Title VII sexual harassment, employee discrimination, and personnel complaints.

•Within 24 hours, successfully hired 120 employees, audited, and corrected all onboarding paperwork, and submitted for their I9 verification.

•Reviewed Recruiting efforts and increased applicant traffic by 200% with no funding.

Human Resources Generalist - General Dynamics Information Technology - Chesapeake, 4/2004 to 5/2013

•Conducted employee orientation comprised of welcome, policy review, training, forms, benefits, and security overview for 600+ employees.

•Raised Employee Morale through better communication, employee appreciation initiatives, and increased retention efforts.

•Executed benefit administration for new employees, changes due to life events, and open enrollment.

•Administered all State, Federal, and company leave programs, including disability accommodations and workers' compensation.

•Coached managers on effective ways to motivate employees, communicate employee performance, and recognize exemplary service.

•Liaison to internal customers, HQ, Security, IS/IT, Recruiting, outside vendors, claims adjusters, etc.

•Maintained employee database. Preparing and analyzing reports for accuracy, inequity, and statistical data.

•Conducted investigations in employee and customer situations, including but not limited to harassment, discrimination, and policy violation.

•Advised management regarding policy interpretation, disciplinary action, and collaborative solutions, including termination decisions.

•Evaluated and recommended improvements to HR processes and procedures to increase efficiency and accuracy.

Education

BS in Business Management with an emphasis in Human Resources - Kaplan University

Skills

•Microsoft Office (10+ years)

•Peoplesoft (HRIS) (6 years)

•ADP (4+ years)

Links http://www.linkedin.com/in/naomi-ellis

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